Sonida Senior Living

Quality and consistency of care has been a major issue, we have talked with staff and leadership on numerous occasions. Many days when no one shows up to help my mom get up in morning, many many times when response to request for assistance is greater than 30 mins and sometimes as long as an hour. They keep telling us they're sorry and they want to earn our trust, yet happens again. Their billing dept is also frequently confused. If someone is very independent it's likely fine, when one needs more care is where they drop the ball

[name removed] very helpful and knowledgeable and very very nice. [name removed] night administrator was wonderful, kind, all good things! I helpful with a smile on her face.

They were short on help because of COVID-19 and only vacuumed twice while we were there. I CLEANED MY OWN bathrooms.

Everyone is very friendly there although they change hands regularly. The main complaint is the food. It was the first place we looked and he liked it so we didn't go anywhere else.

The facility needs some major upgrades, rain water leaking in rooms, AC units broken. They have a shortage of staff that are able to assist residents that require more support. The residents with dietary restrictions have more limited options.

We are undergoing a lot of renovation at Cottonwood Village - we have a lot more amenities than most senior establishments.

Waterford had poor service and poor Food I think it's changed since the new manager took over but [name removed] moved from there about four or five months ago. I went to [facility removed], and that is a super nice place. She was very happy there. It's under new management and it may be better than it was! [name removed] would've stayed indefinitely because it's close to us if the Mills had been decent First and I ate there one day and it was green chili enchiladas I know it didn't say chicken usually it has chicken in it wherever you eat. This tasted like a mouth of sour cream and chicken soup, flour, tortilla, and green chili. It was the worst. I've eaten in a very long time. Every place needs to have a van with a lift so wheelchairs can be placed inside for travel if needed.

It is very expensive at the Waterford at Mesquite, the food not good at times, food inappropriate for seniors, I chose it because it was the nicest one in Mesquite.

It was filthy all the time- The dining room furniture was always sticky. The recliners in the living room were bloody and food stained. Often there would be a puddle of pee on the dining room floor. there were some great staff members. [name removed] was great. A handful of care givers were wonderful but that's a small percentage. But it was a revolving door of staff members. They clearly don't pay them enough for the hard work that they do...if they do it. [name removed]can't do everything for all the patients. And as I said, there were a handful of dedicated care givers who did their best but there was not enough of them to go around. They worked their heads off while the other staff members sat around. Most of the patients ate fairly well. The menu varied and sometimes it looked appetizing to me and other times not. they had a lovely cheerful young woman doing activities. She had no real training in this. She really tried to engage them which is challenging in itself. But it was lacking to be sure. And absolutely not her fault she did the best with the stuff they provided. They raised their prices before even 6 months of residence. I was told they were renovating. All I ever saw was new art on the walls using patient photos which were awesome. But that was about it.

All the nurses and aids do a great job! The food is awful most of the time. Some of the hallways have a terrible odor. They do not have enough van drivers for doctor appointments. Not sure if she is asked about going to different activities.

There is lots of improvement needed. I stay for the convenience and my sister is happy. There needs to be more hiring of qualified help. There are changes being made with hopes of improvement needed for the residents.

Probably better than most but enhanced care packages promise more than delivered. Advantage is that you can stay in the same unit as you need more care but don't rely on the staff to provide that care. Also units are quite nice but not designed for elderly

[name removed] took a bad fall there. And shattered his 4th vertebrae in his back. And he was in great pain. They never called us . Also we found him in great pain and had been hollering for help for days. They never responded. The lady across the hall told me that he was calling for help for a long time and she told the nurses and they never checked on him . Fall was Friday and we my daughter and I went there on Sunday and he was. Wet and in a lot of pain. The nurse lied about calling us. And we called State and they inspected Waterford and they fined on both things . So I would suggest that you not refer them to anyone. It was quite expensive on us. I tell you this because I do not want others to suffer like our loved one did.

Not exactly they have had two turnovers nurses have the widest attitudes I have ever encountered in my 76 yrs of age. Had to really have a fit to find out why they were not asking me for refills on medication. My sister is 100 percent disabled so the veterans take care of her meds drs this place looked great my sister said they have good food but she's not aware behind the scenes. It's an assisted living facility not nursing home it's memory care and when I addressed the meds nurse said every prescription was prn they are memory care how can they say prn. Everything is either a liability and nonono having issues with guard rails on hospital bed not allowed so now looking at haleo grab bars. Believe me it's a challenge trying to keep my sister taken care of. I'm very disappointed I was told care takers are not trained just hired and probably worked at gas station last week. Everyone has a bad bad attitude unbelievable to our seniors who deserve better

Thank you for reaching out to me. When I opted to leave Raleigh and return to Charlotte I purposely left or donated many many items to other residents in need at Olde Raleigh. Such things as new in the box pots and pans, utensils, towels glasses and much more that I did not think I would need again. This was done along with the understanding that my mail would be held for me. My mail and parcels were to be forwarded as soon as i called with my new address. Not only was this not done but I did not even have a mail box to retrieve mail while there. Also as i exited with a check in hand to give them, management literally yelled out to me or called me "you are nothing but a free loader ". This person was always rude to clients and ill-mannered. I would never speak to people the way I overheard this person talk and it was reprehensible. I was very kind to leave items for others who were in need and they held my mail which is illegal. To this day I am missing packages that were sent to me and I am saddened by how persons older and less communicative than I are getting on. So I have very little positive to say about Olde Raleigh at this point. Management should be ashamed of itself!

Thank you for reaching out to me. When I opted to leave Raleigh and return to Charlotte I purposely left or donated many many items to other residents in need at Olde Raleigh. Such things as new in the box pots and pans, utensils, towels glasses and much more that I did not think I would need again. This was done along with the understanding that my mail would be held for me. My mail and parcels were to be forwarded as soon as i called with my new address. Not only was this not done but I did not even have a mail box to retrieve mail while there. Also as i exited with a check in hand to give them, management literally yelled out to me or called me "you are nothing but a free loader ". This person was always rude to clients and ill-mannered. I would never speak to people the way I overheard this person talk and it was reprehensible. I was very kind to leave items for others who were in need and they held my mail which is illegal. To this day I am missing packages that were sent to me and I am saddened by how persons older and less communicative than I are getting on. So I have very little positive to say about Olde Raleigh at this point. Management should be ashamed of itself!

I would say it was average. There was a lot of turnover with the staff which made to hard to get consistent care.

Meals are terrible according to my loved ones. They can barely get some of it down. They are fairly mobile so they can drive to it nearby restaurant and so they eat out probably once a day just because they can't stand anywhere.

If your love one is cognitive this place is not the place for them. Nurses set at the desk in the memory care unit while patients wander up and down the hall trying to get into rooms that are not theirs. The facility smells like urine assisted living and memory care. My mother loved the food when she first got now she says the food is disgusting. The director of Crowne Pointe is telling us that they are getting Medicaid certified and that was over a year ago Things have been stolen from my mom's room. It was replaced. They have a 19 year old nurse that comes and gets my mom fired up and calls me to try and settle her down. We will be removing my mom from Crowne Pointe very soon.

Once they get you in....they up the price after about 6 months. Lots of issues with maintenance and getting things repaired. Staff changes a lot and no one seems to really care one way or another. The activities are on point and food seems to be good but overall it's disappointing. We picked the place because of affordability but after 6 months rent went up almost [fee removed] and now it's money coming out of my pocket that I don't have so it's been rough.