Sonida Senior Living

They are a bit understaffed and residents have to wait for a long time to be served meals and be attended. They are a little poor on activities and outings. But The place is clean and pleasant-looking and the staff is really caring, especially the nurses.

I liked the friendly and supportive staff. After hours emergency response time could definitely have been better. Some of the support staff could have been more gentle with my mom.

We moved my sister out of there [date removed]. The staff turns over constantly, some of the services we were promised do not exist, food service, unless it was the meal of the day was extremely slow and most important, my sister fell twice recently and no one came to her aid despite the "emergency pendant". The staff was nice and did the best they could but many only stayed a few weeks or a few months. Something is wrong at the top.

Initially, things were good. Friendly staff, concern for his overall wellbeing. Then, there was a new director who made significant changes. Staff turnover was terrible. It got to the point that we stopped learning their names since they never seemed to last more than a week. We were there quite frequently and interacted with many residents. They often complained that the food was seldom what was listed on the menu. If you asked for an alternative meal option you often would just not be fed. They didn't even ensure every resident was fed which is a legal requirement. One aide actually said residents have a full kitchen in their apartment so they should be able to feed themselves. Residents also complained that there were zero activities for residents in assisted living. They listed activities on the independent living side with no way for assisted living residents to get there. When we realized Dad needed more care, we spoke to a nurse to get her opinion. She said it wasn't worth increasing the level of care because there wasn't enough staff to help so he wouldn't get what we were paying for. Dad ended up have a mental episode from lack of medical attention which forced us to change facilities. In the end, his new facility costs more but is far, far superior.

Everyone seems to enjoy each other from faculty to residences. As far as improving, their maintenance is terrible! We moved them in in February and we are still waiting for a simple door knob to be fixed. It is unable to be locked or latched.

While the people there are very nice for the most part, I can't say we're receiving everything that was promised nor are we getting great value for money. The food is terrible. My mom has been there for over a year now and the promise has been we're working on it. Nothing has improved. The portions are stingy, the food is often cold when served, and it's tasteless. They print a menu but are often served something entirely different. Housekeeping is another huge issue. For the longest time, my mom's cleaner only came sporadically. After complaining, she started getting someone a bit more regularly. The quality of the housekeeping is mediocre at best. My mom does seem to enjoy some of the activities, though they are somewhat limited. The apartment size and layout was the best we found in the area. But, the things she needs the most--meal prep and housekeeping--and that we were told are included in the cost are missing altogether or poor at best. Again, many of the people are nice but the amenities just aren't there.

Also, frequent staff changes, especially among the care givers. Suppose to be 2 care givers per cottage, often just one. Phone calls frequently not returned. Some id the staff unfriendly. After, I moved my husband there within one week the main nurse was gone, the marketing lady was gone, the main administrator was replaced. Physical therapy took forever to get started . Now it's hit or miss. This facility has room for improvement, especially returning phone calls and some employees need to improve their social skills

My dad moved in to the Waterford at Creekside in early February. I toured several places and picked the Waterford because they have those cottages and courtyards. The first weeks were terrible with him not getting the things I brought for him and I suspect they were not giving him his meds the first week either. After numerous calls and visits things are going well now. However, I don’t think they let them go out in the courtyard very often. People in the office don’t return calls. I even called to let them know the automatic payments set up on the site are not coming out and no call back. Two months rent for my dad that they haven’t gotten and still can’t return a call.

There is no doubt that the staff is friendly. Nonetheless, in terms of the food the administration needs to improve how the kitchen is managed. They have a printed daily menu, but it's not what is served. In addition, they need more employees to provide transportation to doctor's appointments to the residents. They also had problems with the wi-fi.

From speaking with my sister, it sounds like they made some promises that were not kept, such as housekeeping and maintenance. Also, it sounds like the meals were not always of high quality. It was things like that that led to my sister wishing to return home.

The staff is friendly and go out of their way to interact with residents. They seem to be working on the nursing care. I like the new staff and they are more responsive. The apartments are spacious. The food is mediocre. It's in a convenient location.

Be sure you are personally oriented and that you sign off on your own safety. I repeat. Take nothing for granted. The staff can only work with the tools they are given. They manage to please us all. [name removed], [name removed], [name removed], [name removed], [name removed], [name removed]and even [name removed] make this place fun. I will miss them and my neighbors

I can't imagine what my mom would go through if we changed facilities- that's why she stays. But for [fee removed] totally not worth it. Honestly at the moment, I'm not sure I would recommend this community- probably not

They're mostly good. The two issues we've had are: 1. When my mom asks for changes, people tell her they need to check with me because they think I'm paying, but then I never actually hear about it. It seems like an avoidance tactic. 2. Cleaning staff has been all over the place. Some people push their way in to clean on a schedule that works for them. Others come at odd hours and then say they couldn't clean that week because mom was asleep the one time they showed up.

I would recommend Middleton Crossing to others. I met with [name removed] while I was at [community removed]. I liked [name removed] and I liked the price as compared to another community I heard from.

Mostly the food is not acceptable as far as temperature is concerned. Hot and cold food is served on the same plate, which is ice cold this time of year. The breakfast breads regardless of type can't melt a small pat of butter.

Some staff go above and beyond. Some staff are there for the job. Been a year of changes, with unexpected construction , new owners, some staff and management changes. Efforts to communicate with families once resolved but not always promptly. Proximal traffic issues due to street car construction. Looking forward to it being finished. Staffing seems under staffed on certain days and evenings. ( the med techs serve multiple floors) There isn’t a central nursing desk so sometimes takes time to find nursing staff or wait for them to reply to help button. Small community so good place to know other residents. Activities director is creative with the calendar. Food specials vary and been good meals if you like a variety.

They need to offer better opportunities for activities and better food choices for the residents.

The interior really needs updating! They keep the outside looking wonderful. My brother pays big money to live there and they do a terrible job cleaning his room.

Great location and very convenient.