Sonida Senior Living

The Staff is very friendly, and very, very receptive. The activities that they provide, seem to be pretty well attended and everyone of the staff are very good about dealing with the residents. The staff is very good about attending to her needs and very receptive of questions. They are very responsive when anything happens with my mom to inform me immediately.

There are a lot of rules to read through. many disclaimers.

I changed my residence to the Waterford at Plano because the Place I was at could NOT or would NOT let me select a Low- Carbohydrate diet. I have been at the Waterford since the fifth of August. So far I have had the help of the chef and I am on a low carbohydrate diet. The rent is lower here than in my former residence.

Our overall experience has been quite positive; the facility is beautiful & immaculately clean, the entire staff, from nursing , therapists & aides, to dietary, housekeeping, custodial, & administrative, are endlessly kind & sincerely caring. They've been welcoming, attentive, and affectionate to our mother, easing the difficult transition from living at home to living in a community. The only issue we've encountered that's been at all troublesome upon occasion is staff-to-staff communication. We have always been encouraged to communicate family-to-staff, and we appreciate that, but sometimes we have shared a concern, question, or piece of information with one staff member, thinking (and being assured )it would reach other concerned staff, only to find out later that it was not. This has happened with phone and face to face messages alike, and often after several repetitions. None of the messages were life-or-death urgent , and we know it's a large community with a large staff, receiving countless calls & messages; so we're not looking for heads to roll, or to make it a deal-breaker issue. But being able to communicate more effectively with staff , without losing messages in transit, would certainly increase our level of comfort and confidence that "one hand knows what the other hand's doing". If staff would agree themselves on the best who/when/where for us to leave messages, and let new families know, that would be helpful (we've often gotten as many different instructions as people we've asked). We still appreciate the excellent care our Mom receives, and will continue to recommend Waterford to others; we just would like to feel that our part in her care is respected and treated as important as well.

The rooms were very small, and we only got to see the studio, they didn't have a one bedroom open to view. Without being able to see the actual room I was looking at, I didn't want to commit. They didn't have as many residents here as the place we chose.

I've been quite happy with them. The food is good and my dad, who is many times a picky eater, seems to have always found foods he likes. He has dementia and was a bit agitated at first with the change from where was in Colorado but within a week settled right in.

The people here were really wonderful, they were sweet and kind. This was not a great experience for us. It wasn't the right fit and we didn't know that going in. It was a much strictor facility than what we needed or was looking for. We didn't really understand what was going on with her. Once we straightened out the medication, we realized this wasn't going to work.

He has only ben there a week and I have seen him once so I was pleased with the care so far, but not enough time to give a full evaluation. I call, and today they said that he was talking a lot and his sence of humor was entertaining them all. I am going for a visit on Thursday and will get a better idea of how he is adjusting to his new home.

They didn't have anywhere near the physical setting of Whiterock. They weren't as close, but mainly, it sat right by a busy street surrounded by homes on three sides. They didn't have any trees except a few ornamental ones. As far as the interior, it was open and airy and I thought that they were equally as nice. The staff was friendly, and it was a good place.

It's been pretty darn good. It fits about eighty percent of my mom's needs. My mom likes to cook and not eat in house, but she's pretty fussy. She is able to cook in her own apartment.

My dad said it looked like a nursing home. There were a lot of people out in wheelchairs and things like that and that just turned him off.

Very dirty. Carpet filthy. Good not very good.. some employees are precious. Very quiet and peaceful on second floor. I really like my location.. like my view. Residents are very nice and friendly. Id prefer to have cameras in all hallways. Sorry if I disappointed you. I think I would want the truth. I plan to stay here.

Not enough staff to care for 10 to 12 patients and memory care unit. Concerned for all family members that have loved ones there only one staff person to care for the loved ones. It’s a lot for one staff member to care for 10 to 12 memory care patients. Thank you.

Ironically I would recommend this place for anyone with the normal circumstances. It gets a little more convoluted if you have someone that needs more care.

So far Amberleigh has been an alright experience for mom. There are a lot of learning curves and it does not help that communication from administrators is not good. All I want is an itemized bill and an explanation as to why mom got moved up a level in assisted living. We do have the portal and that does not outline it. I texted and left a phone message with the head of assisted living [name removed] and have not heard back. That was 2 weeks ago. The nurses for the most part are very good. Mom has never been more active than she has at Amberleigh. The scooter access is hard to navigate in some elevators, I understand that elevators are being replaced. Overall it is ok, I wish I could say it was great.

Was adequate for my needs at the time. Food service was marginal. Main complaint on food was generally cold and take outs were always missing something. Marketing should not claim this is a facility for “active seniors”. This facility almost exclusively caters to limited mobility residents

The care staff is friendly and engaged. The facility is a bit dated however they are updating with new paint, vinyl flooring, and phone/computer/television system. I was hopeful that there would be a greater variety of activities and more field trips. My expectations were probably too high.

Cooks are not conscientious in regards to cooking. Vegetables are burnt or half cooked. Love the activities. They are delightful and entertaining. Going out to lunch is a great treat and an experience.

While the staff is friendly and helpful, the facility seems to be understaffed at times-making for long waits on call for assistance. Increases on monthly charges have been frequent, and seem high, The kitchen staff seem to be making an effort to improve. Housekeeping makes an effort to keep up, but again, staffing seems to be an issue. I think they all try to provide quality care.

Very corporate. [name removed], the director, is abrasive and somewhat pushy. Excellent outings and field trips. [name removed], the driver, is wonderful, and truly cares about the residents. The apartments are quite spacious. The gas fireplace and deck are very nice touches you don't find elsewhere. Laundry in each unit is nice too. Facility could use more signage, as the layout is somewhat confusing. Main entrance is not locked or monitored during the weekends, which is a little concerning.