Sodalis Elder Living

What they could improve on would be to have more training for staff. They made a careless drug error.

My father had a horrible experience at Sodalis Pensacola. The staff were almost cruel in their treatment of residents. They were careless with administration of meds and we had to intervene several times to try to get it corrected. We raised concerns several times and never addressed. We eventually moved my father to [removed name] which was MUCH better. What a difference the staff makes - they were much more friendly and caring.

Rating Sedalis assisted living. A big 1 for all categories. Number one, safety. Slippery floors, lack of safety bars when walking, shower especially bad, and water pressure awful. Night staff with few exceptions, really brutal. I've been yelled at, door slammed, given wrong Meds, etc.. activities have consisted of one hour of bingo once a week. Director keeps saying. They are going to hire an activity's person, but so far...no. Food at times not too bad, but sadly, too often, served cold ( especially eggs and soup)ask for lettuce and tomato on burger or a salad, told "we're out". You get a bun with patty of meat. So yes, overcharging for what they provide.

Hey - this is supposed to be an assisted living community - it is NOT - there are only approximately 8 residents who can be classified as assisted living. The rest should be in memory care or a nursing home!! I am undecided what to do!!

Do not move your loved ones into Sodalis of Largo. The management has shown a disturbing lack of care for my parent’s well-being. Essential, doctor-prescribed medication was denied because they “couldn’t find the order,” which is completely unacceptable. I have gone in person multiple times, specifically requesting to speak with the executives running the office. Each time, the front desk staff—who are neither welcoming nor professional—disappears into the back, only to return with the same response: the executives are too busy and will see me when they decide it’s convenient. Not once have they made the effort to meet with me directly. It’s also a known fact that employees are treated poorly here, which only adds to the toxic environment. My husband and I are already searching for another facility to move my parent. Families deserve better than this lack of compassion, accountability, and basic responsibility.

Dining was dirty and unhealthy most meals in edible, hallways smelled like urine. Staff was rude. My mother fell at 9 PM and was found later the next day at 9 AM by her neighboring tenant as she was banging on the wall, asking for help she was transported to the hospital, bruised from her head down her entire body her walker was left in the sunroom with all her medication's in her basket. Her room was not cleaned while she was in the hospital. I had to mop the floor from her vomit from when she fell, all the sheets were ripped down off the bed from her trying to get back up. The billing was never correct. When moving in I had to clean the apartment myself. It was not clean. It was very dirty. I winded up, pulling her out of there and she was admitted to Discovery villages on Cove Road, which was an amazing experience… She has since passed this past Father's Day.

Very dissatisfied with the communication at Sodalis concerning my dad.

Quantity over Quality of care. Staff are not genuine once an individual is in the facility. They market good, but it doesn't match what they say. The overall quailty of care is very poor. From 1 to 10 they are 1 being very not where I would want my love one to reside.

Mom is incontinent and needs help dressing, bathing and toileting. They were nice but not trained to handle the level of care. Ants in the room and on bed. Sink back up. No closed captioning on TV. Walking when she went in and barely about to stand 2 weeks later bcs they left her in a wheelchair. Not taken to the dining room 3x/day as they assured this would occur. Always in poop. Found with 2 diapers. Diaper rash. Day after leaving, diagnosed with ecoli UTI. Skin tear, no mention of fall or tear- blood everywhere. Did not watch her take her meds. Iron not taken and anemia on blood test day after discharge. This was only 2 weeks. I can’t imagine what would happen longer than 2 weeks.

Makes promises and promises, never comes through. Should be called unassisted living. Housekeeping never comes, there's no housekeeping staff. Would highly recommend scouting other options, if you have any requests for staff, don't expect a response.

The staff at this facility are positively awful…unorganized, uncaring and unaccountable. The facility looks nice on the surface but the services are not as advertised. Almost too many issues to list… laundry gets routinely lost and comes back damp, Amazon deliveries get lost, the shuttle doesn’t run as promised, the food isn’t served as promised. They advertise that there is a daily meal but that there are “always available meals”. They often fight and refuse to serve these other options. They have not administered meds correctly at times. They promote social activities but don’t really care / I was in there on [date removed] and the calendar up was for September. Their health and wellness director [name removed] treats residents poorly and has a terrible bedside manner. Communication across the board is terrible. And they continue to raise prices for the level of care. We are exploring other alternatives at this time… Do not be fooled by the nice exterior/interior and the marketing.

The staff does not seem to be experienced. And they were constantly using the term "short staffed" to answer all of our concerns. More activities, better activities, activities that allow them to socialize with each other more and the food was just bland. It literally was just like canned food all the time or seemed like can food all the time.

My experience is from august of 2023 so hopefully if they are still In Business they have made the necessary corrections It was an awful experience. They were acutely understaffed Also they were without a facility doctor at the time due to untimely passing of theirs. But still. No backup plan ?? Thirty days with out a doctor at assisted living?? I do not recommend. Attractive to look at but no service.

My mother has Alzheimer's/Dementia and, due to malnutrition and not eating, she was placed under the care of another facility. The Director, [name removed], informed me on a Thursday that since my mother didn't allow the nurse to complete her assessment, he recommended she be placed in a temporary personal home. He referred me to his contact, who provided a highly-rated personal home. However, after my mother was evaluated by the caregiver at the home, it was clear they couldn't handle the level of care she needed. I didn't realize that all parties were collaborating closely. When I contacted [name removed] the following week to ask about re-evaluating my mother, he reached out to the referral, who then reported that my mother was too aggressive after only four days in the new setting. DO NOT rely on [name removed] suggested referral service. Find your own referral service, unconnected to them. Bad business.

When you first walk in your greeted by a very business like environment not very home like, numerous puddles on the floor due to some kind of leaking roof or something, and when you look up it’s mold and then smell to match, there was nobody at the front desk and the lady who was out in the parking lot vaping came in and introduced herself as the Executive Director. I was greated and then taken to a poorly lit “private dining room that was cold and humid to find out more about my dad who was needing assisted living, the ED seemed very open about the buildings issue but never said what she was doing to improve it which was a red flag to me. The rooms are fairly nice size however again if there’s mold in the ceiling at the entry what would make me trust this place. With that being said I choose somewhere else and so should you if you care about your loved ones health.

Beautiful facility, with lots of poor quality!! Our loved one has been there for less than a year, they have had two executive directors during that time, and I believe three in the last year and a half, at least three nursing supervisors, the current, who is very judgmental. The state did a review last year, and found with our loved one alone, there were over 60 incidences in one month where she did not receive her medicine. If your loved one depends on their medication, this is not where you want. Retaliation definitely takes place there. We have reached out to upper management, their CEO/President of the company, and they do absolutely nothing. I have had three scheduled phone appointments with the CEO and she failed to take a single call. And she was the one that chose the dates and times. Horrible leadership! There are a few wonderful employees there who have hearts of gold. They are deserving of acknowledgment: [names removed]

My mother was viciously attacked by a fellow resident. This man, according to an interview of a caregiver conducted by the police, was continuously aggressive with residents and caregivers inside the facility. There are many unanswered questions as to how this horrific attack was able to take place despite red flags. I'm concerned for fellow residents.

My loved one was a resident at Sodalis Vero Beach and it was not a good experience. I was disappointed. I would not recommend this facility for Memory Care, based on our experience.

If I could move every single resident out of this place, I would!! Every time I visit my family member here, I pray the next visit will be better for more than a day or two after APS is called! From the consistent excuses to why there are endless roaches, why the laundry is never done (dirty soiled linen mixed with clean), residents being filthy, wrinkled, unattended to and wandering aimlessly because of a lack of activity, and minimal caregivers...all the way to managers who seem to never know what's going on, this place is a silver alert waiting to happen! On my last visit the lead med tech wreaked of marijuana and was disrespectful and rude to a resident. The nursing manager does nothing when reports are made about resident care or family concerns. The memory care director is a former maintenance tech who has no clue about dementia. I wouldn't move my worst enemy here. Our seniors deserve better!!

So far it has not been good at all. From the theft of my mom's debit card, prescription management, and according to my mom, down right depressing. No way would I recommend Sodalis at this point.