Sodalis Elder Living

My parents lived there for four months. We moved them out because they didn't receive the high level of service they were promised. During the sales meeting they will tell you that the transition to assisted living can be difficult for some people, but they don't explain that it's more than an emotional transition and they don't make an effort to help you avoid transitional difficulties. Our main issue was medication management. My parents are on a lot of meds. They told us to bring in the meds on the day they moved in. We did, but then they withheld meds for several days while they attempted to get orders from the physicians. All of that could have been done before move-in, but they made no effort to do that. Any time I took my parents to a physician and received new meds, it was difficult to get them to dispense the meds if I didn't have a written doctor's order. Near the end of our 4 months they finally gave us a form for the doctor to fill out when we went, but that should have been provided the day we moved in! They often waited until only 3 or 4 doses of medication were left before reordering, but my parents used a mail service (as do many residents) that would take 7-10 days for an order to arrive. That meant that they would need to order from a local pharmacy, which increased the cost to my parents. When I moved my parents out I had two prescriptions I had to get locally because they had failed to order from the mail order service in sufficient time for me to have more than about 4 days' worth of the medications. Also, there was more than one occasion when my mother had to instruct the med tech on the medication or delivery method for a medication for herself or my dad. Thank goodness my mother had the mental capacity to know what was supposed to happen and could report the need for a correction! Be aware that something like a change in the texture of the resident's food (for example a soft food diet) or a crush order for medication because of a dental issue also requires a doctor's order. Again, they don't make you aware of that before you go, so it's a hassle to get the order after you return and in the meantime, they refuse to provide soft food or crush medication. The poor processes and lack of accountability are horrendous. There were many instances when staff didn't answer call buttons in a timely manner. Once my mother missed a doctor's appointment even though she had done everything in advance to let them know about the appointment, but the driver didn't know she had signed up because he was out for several days when she signed up, and they had no backup process in place. Because the laundry equipment couldn't handle the laundry load, clothes were sometimes returned damp. On one occasion my mother was told to hang her clothes so they could dry. To address the equipment problem they chey changed laundry days but didn't let all the residents know. Someone was assigned the responsibility of informing residents, but passed that responsibility on to someone else, and then the second person didn't do it, and there was no process in place to check behind the staff. The dining room service is good most of the time, but there were occasions when my parents were taken to the dining room for a meal, then had to sit for more than an hour because the cooking staff was behind. They charge a $2000 non-refundable payment per person. I'm sure other facilities do something similar, but if the service is terrible like we experienced, then you don't get it back even though you consistently reported issues. So, we paid $6300/month for both of my parents, but you can add to that another $1000/month because of the non-refundable charge. I was very involved in my parents' care, going by almost daily and on some occasions several times per day. Elmcroft is only 7 minutes from my home, but if we ever feel the need for assisted living again, this is NOT the place I would choose. I felt that I had done some serious research before we selected Elmcroft, I went prepared with a long set of questions, and I checked reviews and ratings. But still, it wasn't enough. I'm now adding questions to my question list for the future.

Could not get a straight answer on items that appeared on my bill. Director is not friendly or easy to discuss issues with. Cleaning staff and wait staff are extremely nice and very personable. They are the reason I keep my loved one here.

I have lived here since [date removed] months. I am very unhappy. I am disabled after a stroke. Good: caregivers are available 24/7 and help whenever they can. Bad: difficult to have clean (expensively paid for) laundry returned and put away. Nobody would say 'no', but they don't do the work for at least a few days. I have to spend 2 - 3 days asking for my bed to be made. There is no privacy. anybody can come in without even knocking, and if they do knock, they don't wait for my permission to enter, just burst into the room. Food: breakfast is decent; especially eggs. Lunch and dinner are boring and mostly taste bad. Vegetables are cooked until they almost disintegrate, and the whole building smells bad from the kitchen. i don't eat meat, but if I did, natural meat dishes are hard to handle - they are mostly tough and dry. Salads are finely chopped and not appetizing. gravy is usually too starchy and h salty.There is too much mayo in salad meals. Grease is abundant in cakes and pies too. Pasta dishes re overcooked and sticky. There have been multiple changes in administration. I believe that, since I am a paying customer, I shoul not be dependent on the Director's moods and wishes. Aapparently, he thinks differently. he lectures me every time he sees me, not being fair and having an arrogant attitude. Yesterday, he heard a lie about my cat and, without checking with me, decided it was true. My cat ;lives with me at the previous Director's permission, and I paid $500 deposit. The current director started ordering me around and threatening. When I tried to talk to him, he just turned his back to me and left. I consider such behavior extremely rude and inappropriate. Among residents, there is a lot of hate flying around, often without reason. They scrutinize everybody, complain if they just don't like how the person looks. Most of them don't have adequate education or upbringing. they push the food on their plates with tteir fingers, pick their teeth or feet publickly, scream and yell as if in the woods. It's hard to understand some critics who engage in this kind of behavior.

Nice place, nice staff. Food not so much. Your parent will get 1 chicken tender and 1 small scoop of watery macaroni and cheese for Sunday dinner. And for dinner on CHRISTMAS DAY, a turkey sandwich in a sandwich bag brought to their room, nothing else. For $5,000/month, I thought my parent would be fed better than this. If you send anyone here, make sure you leave them with plenty of snacks.

The food is great.

Elmcroft was a nice communitie. There was an issue with the cleanliness, with the Alzheimer's unit having a distinct urine smell. The staff was very friendly, and happy to accomidate us. It's price was competative with other communities in the area. The care services were adaquate for our needs. They had a huge calendar of activities for the residents. All in all, it is a nice community.

The apartment and size was perfect. It was super clean. The food was very good. The activities planned were good, but they weren't always fulfilled or no one bothered to get everyone there. My mom missed most of them unless one of her family members were there. The staff was friendly and kind but very understaffed. They were always on their phones too. For some, it seemed just a job for a paycheck. The front door was never locked or guarded past 6pm. The evening shift was very understaffed and not supervised. At times, my mom was left unattended to for several hours, until 10:30 pm. Other times, they put patients to bed at 6pm-7pm so they didn't have to bother with them. My mom suffered physically & medically because her meds were not given to her properly or sometimes not at all. The said she refused to take them. They didn't try creative ways to put the meds in applesauce or ice cream in order for them to take their pills. These patients have dementia and don't know what they're saying when they say they don't want to take their pills. Therefore, my mother ended up in the hospital two times with TIAs, and very low potassium. Since she's been in my care at home, she is 100% better.

Since the change in management it seems the company is trying to make more money and cutting on cleaning, kitchen, basic supplies and activities.

Absolutely AWFUL! It smells all the time like urine. The staff at night does not speak English well. The clothes and towels and shoes come up missing often not to be found. They serve them terrible blah food . They bathroom has mold in it. The staff is not very attentive to the residents. On many occasions my mom did not have toilet paper or her own towels and face clothes or hand towels and her own wigs. They literally gave my mother another residents wigs to wear. When I inquired about her personal wigs and where they were they didn’t know.

Staff is nice - room was a good size for me. Food is horrible!! The management was terrible and they had trouble keeping staff... Room cleaning was a problem too.

I would like to veer from the survey and cut to the chase. My mom has a problem with the staff since she had lived there. They are unfriendly. She doesn't eat in the dining room anymore because of their rudness. She doesn't go to exercise because of rude comments from the staff to her. The only positive is that my brother comes and sees her often. But I'm sad to say she isn't happy living there.

I would say the Sodalis is a facility that is fine for people who are mostly able to take care of themselves. The staff at the facility for the most part are friendly, but our over taxed and have too much to do with the amount of residence in the facility the morale from what I can see as far as the people who are doing, the actual work is down! I was cleaning her room, sweeping and mopping. Her clothes, her bedding and undergarments were missing. I talked to many of the people over the last six months while my mother was passing and most of them were disenchanted with Sodalis! I have found that it has not been different in any of the facilities.

Sodalis at largo is an older quaint building. Although it needs some updates and repairs it’s a nice community with a nice quiet location. Sadly the issues with Largo stretch far beyond the building. There is something to be said about the turnover. In just a few short years Largo has seen almost a dozen different executive directors, culinary directors, maintenance directors, sales directors, and wellness directors, memory care directors, and multiple staff members. Changing culture can never happen when the doors are revolving. Accountability is a large factor as well. Staff on later shifts sleep, leave, or never show. This is well documented but ultimately ignored. If there is a resident need on the later shifts it is answered after a long wait or ignored. Medical cart keys go missing, medication goes missing and the residents suffer. Shifts have been left with skeleton crews to work and resident care suffers. Due to such turnover sadly the wrong resident was sent out to the hospital

The staff does not care for her needs consistently such as grooming and dressing, my mother in law is in memory care. Could be cleaner, her apartment/room often smells of urine.

They were very understaffed, especially after 5pm. My mom needed more help than what was available but she wasn't ready for the memory care unit.

The office staff were very nice. I did advise them mom has Sjogren's syndrome. Which required soft foods. Mom was evaluated and was put in the assisted living area. She was there couple of weeks when I went to visit her and found her on the toilet. Mom said she was waiting for the caregiver to come back. I got her off. After looking at the camera in her room, I found she had been on the toilet for four hours. I contacted the office, and had a meeting and then moved her to memory care. She was sent to the hospital shortly afterwards, they found nothing and sent her home. I visited her and they were still trying to feed her pizza.. which she cannot eat. Within an hour of me leaving, the same caregiver sent her to the hospital again. This time all her electrolytes were way off. Due to lack of eating and fluids. She had to stay several days. I felt that was the beginning of then end for my mom. I called the office and told them she would not be returning to Sodalis. I just could not trust them anymore.

I give it a 2 because it has had a roach infestation for as long as my loved one has been there. They will not call a professional exterminator and keep having a maintenance guy spray something that doesn't work.

If you are considering moving into a Sodalis facility, BEWARE. My Dad lived at the one in Deer Park, Texas prior to moving out in [date removed]. Notice was given on [date removed] of his intent to vacate on [date removed], meeting his notice requirement. Unfortunately he was not able to move out by [date removed] and agreed to pay a per diem for each day he occupied his room. He moved out on [date removed]. My Dad’s bank account was debited for the full month of February and there was no offer to reimburse him for the [dates removed]. Further, after he was gone, Sodalis charged his bank account for rent in March. And April. And May. When he saw that his bank account had much less than he had calculated, he contacted me in May of this year. Upon reviewing the bank statements, I quickly saw that Sodalis had taken in excess of $[removed]in rent AFTER he had moved out. Hoping this was a clerical error, I contacted the company. Since May, I’ve been told they would look into it.

My mother has been a resident at Sodalis Stone Oak going on a year. While I appreciate the need for such facilities, I feel compelled to share honest feedback. A major concern is the attitude of many staff—often unkind, impatient, and at times, rude. I understand the job is demanding, but families trust these places with their loved ones and expect compassion and professionalism. The food is also disappointing, lacking in quality, variety, and nutritional value. More thoughtful meal planning would greatly benefit residents' health. Most importantly, there needs to be more focus on quality of life—not just basic care. Respectful staff, a stimulating environment, and better nutrition are essential. Given the high costs families pay, higher standards of care, empathy, and dignity should be expected. I hope this review encourages real improvements in staff training, resident care, and overall management. The residents deserve better.

More like a psych and memory care than as Assisted living. Staff is overworked but try their best. Definitely about the bottom line than care. Very sad. Executive director is always out smoking. No activities are ever being done.