Sodalis Elder Living

You need to be visible and let them know that someone is paying attention. We were very disappointed in the level of service. We happened to stop by unannounced and found our loved one unable to speak. She had had a stroke, and no one there was aware of it. That morning they had dropped a breakfast tray off for her. Later they came back and dropped off a lunch tray. But non one had gotten her up or truly checked on her. She had a fever and a UTI, and no one recognized any of the symptoms. Due to that, she then had the stroke. So we moved her out as soon as she got out of the hospital.

Our experience was in a difficult transition period for them because of turnover in the management. We were told they could assist us with her insulin maintenance and that was not true because of a change in Medicare coverage. We were paying this hefty fee but we were the ones who were doing the care. We found prescription pills in the hallways and someone else prescription in her room so that was last straw for us.

Since they have brought on a new manager [name removed] the quality of the care has improved tremendously, the care our loved one is receiving is 100%. [name removed] is on top of any questions or concerns we have and is very approachable. The meals however are very bad - they could improve on the healthiness of the meals they provide - we do not always see much fruits or salads, it seems like its a lot of cards and extremely salty.

Our family had an in person tour and we just knew right away this was not the place for our loved one, the memory care patients were moaning and screaming for help.

Had my parents in there for a few months and have moved them into another facility. Several new hires and staffing was not well suited, some very dedicated but just needed further time to improve and work as a team. Food, medical / medicines were all given at same time in cafeteria and if were not there then did not get medication. Food was very bland and not very good, very unappealing overall. Initially no activities director due to new staff, so no set program with many filling in trying while searching for director.

I was very turned off by the sales lady who was giving us the information. She would not stop talking about her own personal situation with her boyfriend and I found it to be very unprofessional.

Very short staffed and have a hard time getting anyone to respond to resident calls for help. When they do respond they never get back with the residents with answers to questions. After hours NONODY answers the phone and impossible to get a callback when you leave a voice message ( your only option when they don’t answer. Met with “new”director and was assured these and more problems would be addressed. Most if not all have not been addressed.

This community was under construction when I was there. My room did not have a lock, and they were very disorganized. I would not recommend this community to anyone else. They promised me a refund due to the fact that I never moved in and I only got a partial refund.

When our family had the in person tour, due to the big Texas freeze they were going through a giant renovation. When we walked in it smelled like someones take out food. The memory care unit had story time going on, and they were all just huddled in the hallway, there was no stimulation or activity. The assisted living side was very nice, and it just seemed like they gave the dementia residents the bad side of the community. No very welcoming on that side.

Only had one female bed available

Not sure how often they change the filters in the room for the air/ heating. Noticed it was on cool but didn't feel cool. Opened the door took out the filter . It had 1/2 inch of dust. Couldn't even see the holes in the filter. It was solid dust. Cleaned it ourselves. My father has a problem with his toilet getting plugged and can't get any help in fixing it. He calls but no one comes to take care of it until much later in the day... Poor management at this place.

I went on a tour here and the staff was nice and helpful. They answered all of my questions. The staff here really didn't address the residents and I didn't like that. And they were reading Little Red Riding Hood I know they have memory issues but I couldn't think about my dad listening to that.

I met with [Removed] in her office and she advised straight away that they are not a memory care facility and do not have the resources for a resident who needs as much help as my mother will need. She seemed somewhere between relieved and indifferent when I decided at that point not to waste her time taking a tour of the facility.

We toured this community for the care for my mom. I was not what I was looking for. the staff seemed to be nice, but this is not what I wanted. I would suggest other families tour this community for the care of a loved one.

. I toured this community. The community did seem dark inside. I did not see that they had activities in this community. I was able to see that there was a nurse on site. I did not have the feeling that we were looking for.It did not havea good feeling being there. They do have a dog in house. I would suggest families tour this community for the care. It was not a clean community

One of my parents stayed here for six months, the staff is unskilled, they will promise you the moon but won't follow thru, very smooth talkers, food is bad.

During our tour of this community I really was not satisfied with what I had saw. It was a really depressing atmosphere and there was not enough room for all of the residents, it was way to cramped. The bedrooms where way to small and I would not want my mother living in this environment.

I feel this community does not match the price they are asking for. If it were cheaper I would see them as an option. The room seemed not big and nice. They do not have amenities. It seems like the staff are working with what they have. I did not like the price and small room. The people and tour guide are all nice.

Reasonably nice place, but I don't think they have what we're looking for in terms of memory care unit.

The night people coming on at about two in the morning talk and laugh so loudly that they wake me up. Then they have an old man who gets up and yells up the hallway at midnight. If I could afford a better place I'd move!!!