Sodalis Elder Living

THE ROOMS WERE SMALL AND EXPENSIVE BUT WE LIKED THE PATIO'S

Great living environment. Cool staff. Very clean.

I don't think it would be a good idea for her to have a kitchenette in her room and it looks like, by their description, every room has one.

Great living environment. Cool staff. Very clean. A bit costly.

A nice facility with a very interactive staff. There was a slight odor near the laundry area. This was also slightly above our price range.

This is very nice facility. medication mgmt/laundry/grooming asssistance extra,reminders to bath and grooming not extra, one-time fee for wrist/ankle band for "wanderers" safety door lock feature.

While our loved one has been there this community has gone through many changes. The food in the beginning was okay, but now it has just gone downhill. The value is right on point and luckily we were able to get in at a discounted rate, however we now are having issues with the billing side of things. Also, a lot of the staff members there are temp workers.

My parents lived there for four months. We moved them out because they didn't receive the high level of service they were promised. During the sales meeting they will tell you that the transition to assisted living can be difficult for some people, but they don't explain that it's more than an emotional transition and they don't make an effort to help you avoid transitional difficulties. Our main issue was medication management. My parents are on a lot of meds. They told us to bring in the meds on the day they moved in. We did, but then they withheld meds for several days while they attempted to get orders from the physicians. All of that could have been done before move-in, but they made no effort to do that. Any time I took my parents to a physician and received new meds, it was difficult to get them to dispense the meds if I didn't have a written doctor's order. Near the end of our 4 months they finally gave us a form for the doctor to fill out when we went, but that should have been provided the day we moved in! They often waited until only 3 or 4 doses of medication were left before reordering, but my parents used a mail service (as do many residents) that would take 7-10 days for an order to arrive. That meant that they would need to order from a local pharmacy, which increased the cost to my parents. When I moved my parents out I had two prescriptions I had to get locally because they had failed to order from the mail order service in sufficient time for me to have more than about 4 days' worth of the medications. Also, there was more than one occasion when my mother had to instruct the med tech on the medication or delivery method for a medication for herself or my dad. Thank goodness my mother had the mental capacity to know what was supposed to happen and could report the need for a correction! Be aware that something like a change in the texture of the resident's food (for example a soft food diet) or a crush order for medication because of a dental issue also requires a doctor's order. Again, they don't make you aware of that before you go, so it's a hassle to get the order after you return and in the meantime, they refuse to provide soft food or crush medication. The poor processes and lack of accountability are horrendous. There were many instances when staff didn't answer call buttons in a timely manner. Once my mother missed a doctor's appointment even though she had done everything in advance to let them know about the appointment, but the driver didn't know she had signed up because he was out for several days when she signed up, and they had no backup process in place. Because the laundry equipment couldn't handle the laundry load, clothes were sometimes returned damp. On one occasion my mother was told to hang her clothes so they could dry. To address the equipment problem they chey changed laundry days but didn't let all the residents know. Someone was assigned the responsibility of informing residents, but passed that responsibility on to someone else, and then the second person didn't do it, and there was no process in place to check behind the staff. The dining room service is good most of the time, but there were occasions when my parents were taken to the dining room for a meal, then had to sit for more than an hour because the cooking staff was behind. They charge a $2000 non-refundable payment per person. I'm sure other facilities do something similar, but if the service is terrible like we experienced, then you don't get it back even though you consistently reported issues. So, we paid $6300/month for both of my parents, but you can add to that another $1000/month because of the non-refundable charge. I was very involved in my parents' care, going by almost daily and on some occasions several times per day. Elmcroft is only 7 minutes from my home, but if we ever feel the need for assisted living again, this is NOT the place I would choose. I felt that I had done some serious research before we selected Elmcroft, I went prepared with a long set of questions, and I checked reviews and ratings. But still, it wasn't enough. I'm now adding questions to my question list for the future.

Could not get a straight answer on items that appeared on my bill. Director is not friendly or easy to discuss issues with. Cleaning staff and wait staff are extremely nice and very personable. They are the reason I keep my loved one here.

I have lived here since [date removed] months. I am very unhappy. I am disabled after a stroke. Good: caregivers are available 24/7 and help whenever they can. Bad: difficult to have clean (expensively paid for) laundry returned and put away. Nobody would say 'no', but they don't do the work for at least a few days. I have to spend 2 - 3 days asking for my bed to be made. There is no privacy. anybody can come in without even knocking, and if they do knock, they don't wait for my permission to enter, just burst into the room. Food: breakfast is decent; especially eggs. Lunch and dinner are boring and mostly taste bad. Vegetables are cooked until they almost disintegrate, and the whole building smells bad from the kitchen. i don't eat meat, but if I did, natural meat dishes are hard to handle - they are mostly tough and dry. Salads are finely chopped and not appetizing. gravy is usually too starchy and h salty.There is too much mayo in salad meals. Grease is abundant in cakes and pies too. Pasta dishes re overcooked and sticky. There have been multiple changes in administration. I believe that, since I am a paying customer, I shoul not be dependent on the Director's moods and wishes. Aapparently, he thinks differently. he lectures me every time he sees me, not being fair and having an arrogant attitude. Yesterday, he heard a lie about my cat and, without checking with me, decided it was true. My cat ;lives with me at the previous Director's permission, and I paid $500 deposit. The current director started ordering me around and threatening. When I tried to talk to him, he just turned his back to me and left. I consider such behavior extremely rude and inappropriate. Among residents, there is a lot of hate flying around, often without reason. They scrutinize everybody, complain if they just don't like how the person looks. Most of them don't have adequate education or upbringing. they push the food on their plates with tteir fingers, pick their teeth or feet publickly, scream and yell as if in the woods. It's hard to understand some critics who engage in this kind of behavior.

Nice place, nice staff. Food not so much. Your parent will get 1 chicken tender and 1 small scoop of watery macaroni and cheese for Sunday dinner. And for dinner on CHRISTMAS DAY, a turkey sandwich in a sandwich bag brought to their room, nothing else. For $5,000/month, I thought my parent would be fed better than this. If you send anyone here, make sure you leave them with plenty of snacks.

The food is great.

Elmcroft was a nice communitie. There was an issue with the cleanliness, with the Alzheimer's unit having a distinct urine smell. The staff was very friendly, and happy to accomidate us. It's price was competative with other communities in the area. The care services were adaquate for our needs. They had a huge calendar of activities for the residents. All in all, it is a nice community.

We had very mixed feelings on our experience. In the beginning, we felt the care was wonderful and that they were doing everything they could to make our mother happy. As time went on it seemed as though the activities were more for show than to actually involve people. And the cleanliness and maintenance definitely went downhill quickly. Within the first couple weeks, our mother's air conditioner broke, and in the four months you lived there it was never fixed. Fridge broke multiple times and when my mother went into the hospital, it was never fixed, and her room ended up stinking because they never took care of the maintenance that was needed. When the doctor in the hospital highly recommended that she does not go back, the staff quickly change their tone with us and started treating us as if we were gonna file a lawsuit. It seemed as though everything they said was carefully thought out and it went from being a loving environment to a hostile one very quickly. This is what ultimately made the decision for us to pull her out of this facility as we realize that it was not a safe in good place for her long-term. And that it appeared a lot of those first appearances were to get us into a lease and to convince us to leave our mom with them. Future clients to listen to other residents. When we first toured we were introduced to specific people that loved the facility they lived in- however my husband would talk to random people that we were not introduced to and that the staff seemed to pull us away from and they made comments often about the terrible food and the fact the housekeeping and maintenance staff were never available and that nothing was ever fixed or addressed when it was brought to someone's attention. Other residents also kept telling us they were not surprised to hear that she fell and broke a hip there- we do not blame the facility but having so many residents tell us so many negative things and the fact the staff was very picky about who they wanted us to meet and who they didn't should have been a bigger red flag.

The room is nice, according to my uncle needs. The staff taking direct care of my uncle are very nice, compassionate, caring, and communicative. The Community Sales Director, Nadja, is very professional, very helpful. The executive director, [name removed], needs to be a little more pleasant, more caring. The place is not dirty, but many times the smell is a little unbearable, specially outside of the memory care where my uncle is, and we understand that things happen. The food is acceptable, and my uncle is eating without complaint. The laundry is acceptable, but many clothes are misplaced, and my uncle is using clothes that are not his many times. It looks like they "share" the clothes. My uncle suffered a couple of falls, and ended hospitalized according to the place policy of sending the residents to the hospital after a fall. I think this is a good policy to avoid future complications. I have asked a couple of times for an itemized bill because the price we were given is different from the amount that is actually paid by the bank. In summary, it is not paradise, but it could be improved.

Since the change in management it seems the company is trying to make more money and cutting on cleaning, kitchen, basic supplies and activities.

Absolutely AWFUL! It smells all the time like urine. The staff at night does not speak English well. The clothes and towels and shoes come up missing often not to be found. They serve them terrible blah food . They bathroom has mold in it. The staff is not very attentive to the residents. On many occasions my mom did not have toilet paper or her own towels and face clothes or hand towels and her own wigs. They literally gave my mother another residents wigs to wear. When I inquired about her personal wigs and where they were they didn’t know.

Staff is nice - room was a good size for me. Food is horrible!! The management was terrible and they had trouble keeping staff... Room cleaning was a problem too.

I would say the Sodalis is a facility that is fine for people who are mostly able to take care of themselves. The staff at the facility for the most part are friendly, but our over taxed and have too much to do with the amount of residence in the facility the morale from what I can see as far as the people who are doing, the actual work is down! I was cleaning her room, sweeping and mopping. Her clothes, her bedding and undergarments were missing. I talked to many of the people over the last six months while my mother was passing and most of them were disenchanted with Sodalis! I have found that it has not been different in any of the facilities.

The staff does not care for her needs consistently such as grooming and dressing, my mother in law is in memory care. Could be cleaner, her apartment/room often smells of urine.