Sodalis Elder Living

The meals have been poor so that is an area they could improve on. However, the staff members have been very friendly to my parents. Thanks.

It's very clean, but when they say they include a daily sweep of the rooms and a deep clean once a week, that's not true. They also don't communicate very well I would recommend it yes, if you only need minimal assistance.

The facility is well maintained. Staff is stretched thin and oftentimes takes a while to respond. Accuracy and administration of meds is hit or miss. The current management is working to improve the facilities administration and care for the residents.

Their staff is constantly changing… Management has been through at least four different turnovers since we've been there. Response times are long at night and cleaning has gone way downhill. Hallways used to be clean and now they smell like urine.

Like so many places these days, it is hard to retain quality staff and so there is a revolving door. Not unique to Sodalis. The food is not consistent at all. Some days it is quite terrible and other days it is decent...rarely is it great. They need more choices for fresh fruits, veggies and lean meats

This location picked for smaller size, proximity to family, available one bedroom and thought it had a better rating. The facility is very geared towards more "nursing home" status residents. Staffing issues and definitely meal preparations truly need to be reviewed. I highly doubt they would want to feed their relatives these meals. Very few that are edible for these residents. Contemplating finding a fancy apt for 1/2 the price and fixing own food.

[name removed], the facility director, is a fine and respectable person. The staff is not as friendly. I think that they perhaps need to get some more staff in the facility.

The residents not eating in dining hall often received their meals up to two hours later. My biggest issue was with their accounting. My Mother was unexplainable charged twice for her stay and an additional errant charge that was never explained. Thankfully my Mother's bank refunded that charge and the facility reversed the second charge. She does not want to stay there again because of the meals and the billing issues that occurred.

The staff members at Heartis Longview are very nice and genuinely seem to care about the residents living there, however they could be some room for improvement based on our experience so far.

The staff are friendly. The housekeeping could be better. The third floor always had an odor, possibly flooding on old carpet? Communication between nursing and management staff and the family usually took several calls by us, as they didn't return messages in a timely manner, if at all. The front desk staff was always amazing. The move in/move out process was easy. My mom said that the meals were good. I would recommend this place as long as your loved one is pretty independent. Once my mom needed more help, it seemed like she was ignored more. I'm sure that short staffing was part of the problem.

When it came to the staff you could tell they were genuine and this was their calling, and to others it just seemed like a paycheck. We had to stay on top of the staff quite a bit for certain things to get done. For instance for the duration that our loved one was there, the laundry was only done once. The bed sheets were never changed - we had to change them. We also were paying for our loved one to have a certain amount of showers a week, and we had to remind them to follow through with it. The meals and dining service has a lot of room for improvement. For the most part breakfast was good, but it just seemed like they served the same food over and over and the portion sizes were small. If the lunches were good, usually dinner was going to be bad. They sometimes would serve pies that they would freeze, but they would not set them out early enough so the pies were still somewhat frozen. We also think they could of done much more with the activities - our loved one was quite bored.

Our family had an in person tour and we think they may recently of changed hands so that could of effected the tour, but it was not the best impression. They were not very informative or really seem that knowledgeable.

I wish they would pay more attention to our family member. They keep saying she' a fall risk, yet they won't watch her, which is irritating. The staff are nice, but I don't always get direct answers. I feel like I get the runaround when I ask questions. The facility is good, although they haven't started/finished remodeling that was promised.

The tour was good, the gal giving it was very professional and friendly. The facility itself is beautiful and feels more hotel like. For elderly people to get to and from, I just felt that it was a stretch and hard to navigate. I just felt for the level of care my loved one needed, this was not going to be a good fit.

What I like about Sodalis is getting up everyday coming to work for the residents. Seeing them smiling and laughing warms my day.. At time I know the residents have fears of why they're in this place. For me as Residents Assistant it's the care and love for them..Yes at time it can be challenging, but at the end of day it's about the residents. At time our workplace have its difficult times, but striving for purpose to approve the community.. What I don't like about Sodalis is the managers need to step up more for they're workers as well they do the residents. See more about our mental health and our lives out the community. The thing with company it's mostly gaslighting and making promises they can't keep, which the company needs to take responsibility for. But like it was said it all about the residents and the care they received. To make this community a better place them and the workers who care about them.

I say in the beginning there were some minor issues but once addressed things have changed for the better I must say [name removed] the director of the facility has very helpful so overall the experience for [name removed] has been satisfactory...

My loved one was here for a short stay. I didn't feel that there was enough socialization with other residents. I would see residents come out for meals, and then go back to their rooms. There was a calendar of activities; however, some were canceled with no notice, and others continued to go on. There was no communication about the changes. There were three meals a day served to the residents. The food wasn't that great tasting either.

They need more balanced meals with more green and fresh vegetables. The food is the biggest complaint from my parents. They enjoy staff, but have noticed at times they have been very short staffed.

The people are really nice and the facility is nice but our loved one needs a little extra care, which we are paying for, but not getting as well as needed. We don't want to move her because of the stress it would cause her to start all over again and we do understand they are short staffed which is causing these problems. In all honesty we think that it probably wouldn't be much better anywhere else. Everyone is short staffed and spread to thin. It's not a bad place, just not what we were led to believe when we interviewed them. They have not fulfilled what we were promised.

They need to offer a better quality of food and the amount of food offered was a small portion. The nurses were always friendly and other staff members were not as friendly. My advice to other families is to, be cautious about putting a loved one here. Overall, it's a smaller community and it's okay.