Sodalis Elder Living

The office staff were very nice. I did advise them mom has Sjogren's syndrome. Which required soft foods. Mom was evaluated and was put in the assisted living area. She was there couple of weeks when I went to visit her and found her on the toilet. Mom said she was waiting for the caregiver to come back. I got her off. After looking at the camera in her room, I found she had been on the toilet for four hours. I contacted the office, and had a meeting and then moved her to memory care. She was sent to the hospital shortly afterwards, they found nothing and sent her home. I visited her and they were still trying to feed her pizza.. which she cannot eat. Within an hour of me leaving, the same caregiver sent her to the hospital again. This time all her electrolytes were way off. Due to lack of eating and fluids. She had to stay several days. I felt that was the beginning of then end for my mom. I called the office and told them she would not be returning to Sodalis. I just could not trust them anymore.

I give it a 2 because it has had a roach infestation for as long as my loved one has been there. They will not call a professional exterminator and keep having a maintenance guy spray something that doesn't work.

If you are considering moving into a Sodalis facility, BEWARE. My Dad lived at the one in Deer Park, Texas prior to moving out in [date removed]. Notice was given on [date removed] of his intent to vacate on [date removed], meeting his notice requirement. Unfortunately he was not able to move out by [date removed] and agreed to pay a per diem for each day he occupied his room. He moved out on [date removed]. My Dad’s bank account was debited for the full month of February and there was no offer to reimburse him for the [dates removed]. Further, after he was gone, Sodalis charged his bank account for rent in March. And April. And May. When he saw that his bank account had much less than he had calculated, he contacted me in May of this year. Upon reviewing the bank statements, I quickly saw that Sodalis had taken in excess of $[removed]in rent AFTER he had moved out. Hoping this was a clerical error, I contacted the company. Since May, I’ve been told they would look into it.

My mother has been a resident at Sodalis Stone Oak going on a year. While I appreciate the need for such facilities, I feel compelled to share honest feedback. A major concern is the attitude of many staff—often unkind, impatient, and at times, rude. I understand the job is demanding, but families trust these places with their loved ones and expect compassion and professionalism. The food is also disappointing, lacking in quality, variety, and nutritional value. More thoughtful meal planning would greatly benefit residents' health. Most importantly, there needs to be more focus on quality of life—not just basic care. Respectful staff, a stimulating environment, and better nutrition are essential. Given the high costs families pay, higher standards of care, empathy, and dignity should be expected. I hope this review encourages real improvements in staff training, resident care, and overall management. The residents deserve better.

More like a psych and memory care than as Assisted living. Staff is overworked but try their best. Definitely about the bottom line than care. Very sad. Executive director is always out smoking. No activities are ever being done.

The quality of care is the biggest problem. The staff does not respond to the call buttons in a timely manner and they don't follow through all the items in the care plan

What we like the most about Sodalis Deer Park is that it is close to where I live. What they can improve on is: Food, constant turnover of all positions, not having enough staff per resident

The reason that I have scored most things so low is because we pay $[removed] extra per month for extra help. My friend only gets 1 shower per week and if he's not there and ready at his time, he doesn't get one until the next week. One week they were late and came in at 8:30pm to give him a shower and he was already asleep. His meds have been missed and given wrong several times and once ran out without refilling. This last week they gave him his as needed only meds for several days when they weren't needed resulting in him having a terrible bout of diarrhea which he was left one night overnight without cleaning him up and the next day he was left for hours. There are many cockroaches in his room. I asked and was told an exterminator would be called, but he still has roaches, so I don't think anyone ever came. The food is made from very low quality foods like canned soups, the cheapest white bread for sandwiches, processed meats and cheeses. There are no snacks available very often. I saw a snack cart one day and the workers were grabbing all of the good snacks and eating them right there. They run out of things often like tea, lemonade, toilet paper. There was no hot water for the first month he was there and he went the first whole month without a shower!! He wouldn't take a cold one. Someone came inside his room and went through his wallet and took pictures of his credit and debit cards and then started buying all kinds of stuff using his cards. The barber charges $25 for a haircut. I could go on and on. I think I was generous in my scores actually. It is really a shame that these elderly people are not taken better care of. Most are afraid to speak up about anything because they are afraid they will get treated badly if they say anything. It is really sad.

Generally, the staff is kind. They failed to send a DNR on my hospice mother. She endured 45 minutes of CPR until the hospital was able to verify of her DNR status. They need to follow the protocol on DNR.

The intake paperwork went smoothly. The staff are friendly when available. Approximately 2 weeks after my mothers arrival, I visited my mother and found her unable to speak. She was still in bed at 2:00pm and had an untouched breakfast and lunch plate sitting by her bed. No one had checked on my mother, dressed or attended to her needs. She was taken to the hospital and didn't recover from her stroke. Another day I found a resident lying in the floor calling for help for over 20 minutes. I helped her into her chair and finally found assistance. Very affordable if you want to expedite your loved ones passing.

(staff and management were incredibly difficult to work with. They did change out the women in charge which needed to happen, but the replacement was totally disengaged. Entire staff struggled with minimal communication). Additionally the doctors that they brought in to care for the patients were atrocious (rude & uncommunicative). Hospice was our saving grace. Until they change their management there (in my opinion) it is not a good place. When you are leaving a loved one in their care, especially if you cannot do daily visits, communication is critical, and they don't have a structure in place. [name removed] at Sodalis, the person a potential client would meet with, is outstanding. I don't think if you met with her, that, in its current state, anyone would realize the struggles ahead.

Sodalis improperly expelled my father from the facility and said he could not come back. They then lied and said we took him out. They did not follow their own protocol. After contacting corporate and the district manager, we were finally promised a refund. When I called to check on the check, I was immediately told the post office returned it a while back. Someone said it was probably because if the Post Office recognized it was a check then they would return it if his mail was on forwarding. He then promised to mail it to me directly. It never came. I called again and left a message. I never received a return call. I called again this year and left a message and still no return call. Very upsetting and disappointing.

You need to be visible and let them know that someone is paying attention. We were very disappointed in the level of service. We happened to stop by unannounced and found our loved one unable to speak. She had had a stroke, and no one there was aware of it. That morning they had dropped a breakfast tray off for her. Later they came back and dropped off a lunch tray. But non one had gotten her up or truly checked on her. She had a fever and a UTI, and no one recognized any of the symptoms. Due to that, she then had the stroke. So we moved her out as soon as she got out of the hospital.

Our experience was in a difficult transition period for them because of turnover in the management. We were told they could assist us with her insulin maintenance and that was not true because of a change in Medicare coverage. We were paying this hefty fee but we were the ones who were doing the care. We found prescription pills in the hallways and someone else prescription in her room so that was last straw for us.

Since they have brought on a new manager [name removed] the quality of the care has improved tremendously, the care our loved one is receiving is 100%. [name removed] is on top of any questions or concerns we have and is very approachable. The meals however are very bad - they could improve on the healthiness of the meals they provide - we do not always see much fruits or salads, it seems like its a lot of cards and extremely salty.

Our family had an in person tour and we just knew right away this was not the place for our loved one, the memory care patients were moaning and screaming for help.

Had my parents in there for a few months and have moved them into another facility. Several new hires and staffing was not well suited, some very dedicated but just needed further time to improve and work as a team. Food, medical / medicines were all given at same time in cafeteria and if were not there then did not get medication. Food was very bland and not very good, very unappealing overall. Initially no activities director due to new staff, so no set program with many filling in trying while searching for director.

I was very turned off by the sales lady who was giving us the information. She would not stop talking about her own personal situation with her boyfriend and I found it to be very unprofessional.

Very short staffed and have a hard time getting anyone to respond to resident calls for help. When they do respond they never get back with the residents with answers to questions. After hours NONODY answers the phone and impossible to get a callback when you leave a voice message ( your only option when they don’t answer. Met with “new”director and was assured these and more problems would be addressed. Most if not all have not been addressed.

This community was under construction when I was there. My room did not have a lock, and they were very disorganized. I would not recommend this community to anyone else. They promised me a refund due to the fact that I never moved in and I only got a partial refund.