Sodalis Elder Living

If you're looking for a facility for someone that needs a high level of care, I would not recommend Sodalis.

We moved my parents here last year. PT is great and overall they seem to be nice people. However I have joined my parents for several meals and unfortunately almost every time the food is really bad.

I was pressured to place mom before I was financially ready, and Mom did not move in til the end of June. Sodalis agreed to reduce the July rent by half if I paid half June and the $[removed] community fee. I paid the rent and the fee. July rent was not reduced, nor was August rent reduced when I brought the situation to their attention. Additionally, I completed the paperwork to allow their pharmacy to manage her prescriptions. I received a call from my mom on [date removed] telling me she had no pain medication. I went to Sodalis and spoke to [name removed]. He told me he could not find the paperwork for the pharmacy services. I was able to get an emergency prescription from her clinic, followed by a full month. I am now managing her prescriptions because I can't trust them to get them right. I would say overall I have been through a lot of stress I just didn't need. I still have not received the July rent reduction. My mom has not been happy, but mom wouldn't be happy no matter where she is. I can't move her because l just can't afford to, and I don't want to cause further upheaval in her life. So, overall, I feel like the facility was very poorly managed. Perhaps [name removed] can fix the management issues.

They are supposed to provide showers several times a week, but there have been long gaps without one. They said they would change the sheets every Tuesday, but that has only happened a few times-once only because we removed the sheets ourselves. Communication isn't very good; we often have to ask or remind them multiple times, and sometimes tasks still don't get done or are done later than expected. Don't get me wrong, we love a lot of the staff-it's just that the communication is lacking.

There's been a lot of staff turnover which has greatly impacted the service and consistency. Huge lack of communication. Better for more independent living.

Came in to visit a friend and check it out for my dad. It's like a memory care unit more than anything. I know, I have managed them. I would never put my dad in a place that boasts activities with absolutely nothing going on for 4 hours. The food was awful looking. Not for us.

My mom was only in the facility 6 days before she passed away. She visited the emergency room 4 days out of those 6, due to falls. The first emergency room, which is the go-to emergency room, was awful. Mom was there 6 hours and they never dressed her wound and ended up soiling her pants as we had to wait too long since the nurses were trending to a very unruly OD next door. Sodalis did honor our request to never take her there again if she had another emergency room trip. She ended up at Baptist after her subsequent falls. Overall, the place is nice and small, creating a small town atmosphere. I'm afraid my mom was too far into her disease for Sodalis to be a good fit for her. She needed someone right next to her when she got up to do anything and having a necklace with a button to push was not a concept she could grasp at the stage of her disease. The facility was also unable to provide the exact 1-on-1 she needed. It just wasn't a good fit for our family/mom at the time. It might have been if we had looked at it about a year ago.

It was kinda in the middle. The management and staff were good when we started but changed soon afterwards. Then it slide down the scale. It was a hard transition for dad.

Food is Decent, does not always match the Menu. Sometimes the portions are rather small. They serve Factory Egg's for Breakfast. A lot of Pasta, and loads of Sugar. End of the Month a lot of items like Juice are missing. Drinks are served in very small glasses, not enough to keep a person Hydrated. The environment is short on comfort for an Elderly Person. The heat was turned off to my Apartment in Early February and we had a lot of Cold Nights after that. People wear Coats and heavy Sweaters to the Dining Room and the Hallway's are very Cool. I suspect financial trouble because an A/C unit has failed in one of the hallways and they are not having it repaired. If your Elderly Person is Sensitive, you should look elsewhere.

They were understaffed, it could take up to an hour after the bell for service was pressed or no one would come at all The emergency door was used all day and night by staff making the buzzer go off, resident room was next to that door Doors were locked at night but no staff managing door to let visitors out, you had to walk around looking for someone Washed clothes were brought back wet. One time the staff asked if we had detergent so they could wash clothes. It was clean most of the time. Most of the staff was nice and dud their best but they were several under staffed

In general, the staff was helpful and friendly. Response times were generally reasonable (when my Dad had the call device).[name removed]was very helpful and responsive.

Food wasn't good, they have since hired a true chef and it's much better. It's taken more than 2 months to get mother's meds correct. I thought all was good then to find out she wasn't receiving everything! CNA has been given notice, her last day is [date removed]. Will have to wait and see if this improves. Facility is very clean, staff is extremely nice, everyone greets me as I come and go. Several choices of activities, something is happening every day. Would highly recommend Sodalis to anyone with an aging family member.

Administrators have been changing. While I hope for the best, I'm finding communication hard. Food - I'm going by my Dad. He believes tastes bland and since he's served last, doesn't always get what he wants. Cleanliness - had incident over a weekend. staff didn't want to clean until crew came in on Monday so I had to do myself (had to be done). Sometimes I visit and really good . Others could use a little extra touch...hit or miss. [name removed] was involved as home health care worker saw incident.

Sodalis Tampa actually made the news when one of the residents sons complained about the care given. They since had one meeting where everyone was invited to participate but those of us that had to listen on speaker phone didn't hear much of it. A common concern was security at the front door. When it does get locked at night there is no one available to let relatives in and when the door is unlocked during the day the person who is supposed to be sitting at the desk isn't always there which allows anyone to enter the building. There has been been a complete turnover of staff even the non administrative people last fall/winter. I tried to find out why but didn't get very much info. The new administration director only stayed 3-4 weeks and abruptly left without notice. She did tell me, via text, that she was asked to do things that, in clear conscience, could not do, one of them being to back date something that she was not present for when it happened. She told me she felt if she stayed she'd be jeopardizing her career. I think that says a lot. The new new AD is very young as is the sales director. Not sure how qualified either of them are but they are friendly and helpful. Hopefully, the sales director isn't telling prospective residents that the staff responds within 10-15 minutes after they press their button hanging around their neck. That's what the old sales director told me and it was absolute BS. I timed them a few times and it wasn't even close, one time no one showed up and when I brought this to their attention I was told those people are busy with other things like meals and can't always respond for a while. I thought, well let's just hope my mother isn't laying on the floor needing help during meal time. Maybe that was a reason that caused the turnover. During the old regime, two residents were forced to call 911 because no one came to help her.

I like the décor. However, the could improve on checking in on residents, following the family's request. Some of the employees need to be taught how to do their job.

This is an older facility that has been recently remodeled. The area that it's in is older and lower class. A lot of the employees come from that area. Most of the staff was not a s friendly or helpful as you would want, but there were a few that stood out. [name removed], the health and wellness coordinator, seems to be more interested in covering their legal ass than communicating or providing service. The food is not good and the kitchen/dining room area does not smell good. Housekeeping left a lot to be desired. Getting in and out of the front door can be a challenge. There seems to be a lot of employee turnover and they are short-staffed. My mom's very expensive ring disappeared from her room. Of course, nobody knows anything about it. My mother was taken to the ER after being found cyanotic. They were giving her life-saving measures, even though she had a DNR. Somehow, a full code notification was put in my mother's file, right on top of her DNR. I would definitely look elsewhere before settling on this facility.

When care is needed beyond the basic level it's a struggle due to limited staff and dietary requirements They could also improve on treating ach resident individually. I will say additionally I've spoken to the new director and she's making changes so am very hopeful the lower rated items will improve. Baby steps.

Good location staff turnover high and at times not enough people..food is not great always and very spotty in terms of quality.

The staff at Sodalis are very laid back and things seem to take along time to get done . Bringing my mom here from Georgia would be different but it seems it's the same all around the country ! I'm glad I'm able to help my mom every day because if not things would be ignored. My mom is [age removed] and she doesn't require a lot of care but she's seems to be forgotten to many times! Her bathroom doesn't get cleaned enough, trash cans are not empty only if asked and they don't put trash bags back in the cans . She's had a toilet seat that needs to replace but still the same to this day ! Eye drops are supposed to be put in eyes at least four times a day but they haven't done it in 2 days ! They have forgotten her to many times for breakfast and lunch ! Bringing her to Texas was my idea and I feel like I have disappointed her. Sodalis seemed like the perfect choice and it may be soon it's has been a slow process !

She’s the best! I have had the pleasure of working with [name removed] for [X time], and I can confidently say they are a true asset to the team. consistently demonstrates a high level of professionalism, dedication, and skill in their work. They approach every task with enthusiasm and attention to detail, ensuring that deadlines are met and the quality of work is always top-notch.