Sinceri Senior Living

Nice location ,comfortable setting ,nice assited living area. We need closely monitored living area for memory care. Very nice personnel.

Feature wise, it seemed to have the essentials. However, it felt more like nursing care than assisted living. The inside reminded me of a hospital rather than an apartment building. They do accommodate pets however, do not have washer/dryers in the rooms. They did offer the possibility of a three month trial stay for my mother to see if she liked it. Logistics might be difficult but, it was a novel idea.

Very dissapointed that there was no prepared to meet me for the scheduled appointment and give me a tour. Eventually, the nurse on duty took time to tell me about this facility and provide a tour. This place did not seem as tidy as others I've visited, and it had a strange smell. The apartments are mostly studios and deluxe studios, with a little extra room for a sitting area. The 2 bedroom apartments are nice, but very expensive.

way too large ....Mom would get lost in the many halls and sky bridges, let alone get far with her walker

Had my 89 year old Mother there for a year. Left after 1 year due to the tremendous increase in care and costs. She is now in [Removed]. Much better place, $1,000 less per month, larger staff, more amenities, etc, etc. If you Must locate your family member in Kyle then Orchard Park is ok. They Do Try their best with what they are given, and I wish them luck.

Overall, I feel that Morningstar leaves something to be desired. My room is nice, and they do keep it quite clean, the food is excellent, and the staff are very nice and helpful. However, there aren't enough staff members. I regularly have to lay in my bed and wait for over an hour for someone to help me up in the morning. I like the staff, and I think they do the best they can with what they have, but they are in sore need of more people.

There was a construction hold up when we took a tour but it’s a brand new facility, which is what we wanted. They were what we wanted location wise but they weren’t ready when my Mom needed to move in so we had to choose somewhere else. The facility is big and has a lot of residents in it. The person that took us on the tour was okay. The representative that we were originally supposed to meet with forgot that we had the appointment and had to call someone else to walk us through so the person that wound up taking us on the tour didn’t really know as much about the facility as the original representative might have. It in no way negatively impacted our decision; however, we decided to go with a different community that had openings immediately.

Large square. Nice facility.

Large square. Nice facility.

I toured here when trying to find a place for my dad and I didn’t like it much. It’s old and it looks like a hospital hall when you’re coming out of your room. It doesn’t look like a living area. The facility was clean but the halls were very narrow and the rooms were dark. The living area was very limited and I don’t see how you could do many activities with people there. It’s a smaller space and I know it’s been there for a while. The dining area was very small and just off the main hallway. Just from my impression, it felt depressing. I don’t like to be closed in or in a place that’s not bright and that’s what this was.

I visited my dad every day for three weeks a few weeks after he moved into his A/L apt on the 5th floor at the beginning of Sept. My initial observation? Rarely would I find staff at the station on his floor after a certain time of day. Almost always needed to go to first floor reception with question or issue which couldn't be answered by that person anyway. It was explained that the attendant or caregiver had multiple floors to cover which would explain their absence from the floor. As I observed, and pointed out to staff, rare was the occasion I could find anyone on the 5th floor so they must be spending most of their time elsewhere. Congregating? My wife observed that even though his laundry was being done, clothing items were not being gathered from his bathroom. We were told they would pay closer attention in the future ensuring that all clothes intended for laundering would be taken care of. On multiple occasions meals normally served in the 2nd floor dining room were not served there without notifying the residents - who would show up for the meal finding the DR unattended and unlit because meal service had been switched to the 1st floor dining room instead. On one occasion my dad was informed when being served his lunch in his apt, (he has that option) that supper would be served at 5:30 in the 2nd floor dining room. It wasn't. I asked staff how could they possibly not know 4-5 hours before meal time that it wouldn't be served in a particular dining room. I was informed they should've known and advised him appropriately. I was told the issue would be addressed. All in all a very nice facility in good repair. The building is pleasant, open and airy; has a large open space with high ceilings on the first floor along with a small library and media center, and other activity rooms. I don't about all floors but A/L 5th & 6th both had a lounge/sitting area with tv and coffee service. A schedule of activities is published regularly. An attached indoor park hosts various types of bands on Sunday nights. A sing along is held on Monday afternoons, and a 'happy hour' gathering occurs once a week. Movies are also shown. My dad was offered the opportunity to socialize and to engage in activities without any pressure and allowed to decline if he so chose. Guest rooms are also available at less than the cost of a quality hotel accomodation.

In the last four years, the entire character of the facility has changed. Before it was definitely dedicated to the residents; in the last several years, changes have been made that definitely point to the bottom line being the companies priority.

I visited Farmington Square on October 6th after business hours, unscheduled, and the staff very kindly took me on a short tour of one of three homey cottages. The community seemed happy to see somebody new. I also got an intake interview and talked with [Removed](I think) for nearly a half hour. They were gracious with their time.

Evacuated during Hurricane Harvey, should have been notified with more time in advance, but still went ok.

I like the people who work here. My husband and I like our room. We love Happy Hour and residents here.

We toured a few different communities and this one didn't overly impress me. I didn't get the feeling it would be the right choice for my grandparents. The staff seemed nice however there was no follow-up after the tour. The community appeared clean.

The staff was friendly at Brookdale Kenosha and they gave a nice presentation of their community. It was a clean and well-kept community. We chose another community that had bigger rooms and closer to her hometown.

Personnel were helpful and well-informed. The layout of the building was confusing to get around; my mother who has memory problems would be getting lost all the time. Not a good choice for her.

This is a larger community and I did not get the feeling this community would work for my loved one. I did not like the way the community was set up. The people I met were super nice and the community looked clean.

The food was good and they do take good care of the community. The staff did not seem to follow through on my dad's personnel needs. They do not have a nurse on staff in the evening to help with medication. They charged for extra services that he was not receiving. The administration is hard to work with. We are having an issue with the billing department for the short time dad was here.