Sinceri Senior Living

We entertain there with The Bedpan Band and nobody was happy and the staff was grumpy too, but it was a beautiful place. It just didn't seem like people were happy. It looks like a grand hotel or something. It was just gorgeous but you could just tell that the staff and the people were just not happy people. I didn't have a complete tour but you could just tell people weren't happy and the staff wasn't happy even getting people to their seats to listen to us. It used to be a hotel so I'm sure they aren't apartments but more like hotel rooms.

The place needs updating. It's a huge complex, but it's gloomy, the rugs were dirty, and it seemed old. It had nice people and could have been a nice place if they would have taken the time to fix it up.

My husband was there while I had surgery. They weren't taking good care of him. They had not kept up to date on his Parkinson's medication. They might have missed the fact that he had Parkinson's, I don't know. When my son took him home, we had to take him to the Medina hospital, and for three days we tried to bring him back to life. He is walking good now. He was pleased with it while he was there, so I would say Elmcroft is fair. It was nice that they had an opening immediately for him, but we didn't think it was excellent.

They weren't professional. They set up an appointment with us and weren't ready for us when we got there. The rooms weren't as nice. It's wasn't as clean, it was a lot noisier than any of the others we saw. I was just generally noisy and the staff was not near as professional as they should have been.

The upper managment people are good compassionate people. The resident nurses are a good staff. However, the middle management doesn't share the same compassion. They seem unable to cope with my father's behavior, his dementia. It has been a constant struggle to keep the room sanitary. There is a residue of urine that clings to shoes. There is also too much stealing and borrowing (which I recognize is normal for Alzheimer's patients) between patients. They need to catch this quicker. They are quick to detect medical problems and have improved the overall health of my father. That is good. Taking care of dementia afflicted patients is a huge undertaking and I admire the dedication of those compassionate staff that do it well.

I didn't liek this at all. The first thing was when I walked in the door, I could smell urine. I didn't care too much for the rooms either, they seemed a little small. When I walked in the door, to be honest, right when that smell hit me I thought "just turn around and leave." I've worked in nursing homes for a few years and the place seemed like it was older and when we were walking down the hallway someone had gone to the bathroom right in the middle of the floor.

It was a very small lock down community, I thought my father wanted a more social experience (which ended up not even mattering) but I think they also had a higher staff turnover rate.

This is the first facility that I've placed my mother in. They get a zero on communication. I understand that they're going through some management changes but when you place your mother in a facility and you email and call and you don't get a response, that's devastating. You can't run over there everynight to see how your loved one is doing. She's been moved 3 times since she's been there. She's a very high functioning alzheimer's patient and now she's in a house of very low funcitoning people. She's the only one who's ambulatory. I don't think she's in the appropriate house. I've seen good care but I don't think there is enough activity for her. It's very cheery and bright - open and spread out with more space to walk around.

The staff was nice, however, I think they are understaffed. The food was sometimes served cold and was mediocre at best. Facility was kept clean and tidy.

ALF rooms need updating, bathrooms so small that wheelchair barely fits in. No ceiling lights in rooms on first floor making them dark and dant. Overall care needs improving; the aides were good however management was not. There are plenty of other ALFs that are comparable in price and offer far better and safer accommodations for your loved ones.

Overall experience. The aids are very nice a lot of turnover with the aids don't see a lot of activities housekeeping could be a lot better than what it is. There's several times I've come in and sweep my mom's floor my mom really doesn't like the food. The food is really bland the room size is ok. She was sharing a room until her roommate passed away. But not enough closet space but hospice 360 comes in several days a week. And it helps my mom with her baths, read scripture and check on her health i'm thankful for that. You have to use their pharmacy that they contract with. All her medications have a copay that is a [amount removed]. If you don't use their pharmacy, you have to pay some kind of fee. If she would use the pharmacy from her insurance, all her medicine would be free. That's my main issue with this facility.

The caregivers at Birchwoods at Canco were mostly very sweet and kind to my mother. When she was accepted into the community, they were very reassuring that they could handle her and her early stage dimentia, as there was a memory care indication on their website. They advertised that this included activities that would benefit their memory care community. Sometime soon after they admitted her, that was taken off the website, and all of a sudden they could not handle her (low level) Dimentia...and it became a problem. The management staff did extensive testing and evaluations prior to her admittance. They assured us that she was a good fit for the community and thought she would be an excellent addition with her fun and spunky personality. The very night that she moved in, we received two rude and panicky phone calls at around 1 AM and 3:30 AM from one of the ladies on duty telling us that Mom was scared and agitated and wanted to leave - apparently, she walked into the hallway and was looking for my father. We absolutely freaked out and I was in a panic. They clearly had absolutely NO training on how to handle something like this, and the responsibility was thrown at us to deal with it. The caregiver was annoyed and said now that she would have to put someone outside my mom's room to make sure that she didn't leave for the rest of the night. The caregiver had no skills to try to calm mom down in this situation or reassure her. My mother had never lived in an assisted living facility before he was confused and frightened. The staff had absolutely no clue that's how to deal with that which blew us away. From that very first night, we had already lost confidence and anxiety was high. Frankly, we felt very duped and disappointed... They were not honest from the get-go. Birchwoods was changing management companies when my mother was accepted to become a resident. They NEVER told us this. They had apparently let their director go and had not hired a new one. Communication was almost nonexistent, except for periodic phone calls from lower level caregivers. Things were very discombobulated, disorganized, and there was almost zero communication from any manager (other than the few times that we hounded them and demanded a callback.) It was almost as if they were trying to hide how bad things really were within their organization. We only wanted to have to move my mom once. It was a difficult transition but mom really started to like it there and she made good friends. Upon admitting mom to the community, Birchwoods said that they believed in lifelong care so that once a resident was accepted, she would not have to move out...once they were there at Birchwoods, they could stay indefinitely. This was NOT TRUE. In the end, the new management company apparently decided that they were going to start asking people to leave who they deemed required too much attention/care, which they did. This left families scrambling. We caught wind of this from other residents' families and, after only a few months, we decided to find a new place for mom to live. (In fact, a few directors from these other communities openly told us that they were getting frantic phone calls from families currently at the Birchwoods, trying to find a new place for their loved one because they were asked to leave on very short notice.) Overall, it was a horrible and unsettling experience at Birchwoods that only added to our anxiety, stress, and guilt of having to move her in the first place. I would not recommend this facility to anyone.

I had my eyes opened with this experience. It really doesn't matter what facility you pick for the most part. This is what I would recommend to someone looking for assisted living facility. If your loved one is mobile and has their cognitive abilities these places will be fine. However if you aren't mobile like my mom these places are horrible. They are just locked away in their rooms and the people that visit are in and out. In my opinion there needs to be real reform. Hitting you nurse call button and no one coming for 45 minutes is unacceptable. That happened while I was there. Also the no rails on your bed law is about the dumbest thing I've ever heard. She was so frightened of falling it drove her bonkers. The people were nice for the most part but were not very organized as a team. Should've had my mom's meds squared away from the jump but they didn't. That was an ongoing struggle until I hired a 24 hour caregiver and moved her back home best decision I ever made!

There were so many shortcomings and not expectations that were not met with the care of my sister. I am being generous with giving them a 2. I highly would not recommend Briar Glen to any family after my experience.

This is a little difficult because my experience has been quite varied over the period we have been here. Initially things went reasonably well for the first 3 months. Maybe a 4. Through [dates removed] and to this point I have to drop it to a 2. There have been complications with billing and accounts which they blame the transition of new ownership for. My wife is in the memory care section which I believe needs more support staff. It is hard to answer with much confidence until the new ownership transition is complete. All I can say is I am a little worried and it would only be an opinion.

This was not a good experience for us. The staff wasn't very attentive to my dad. He had a stroke and my friend called me saying something wasn't right so I drove into town and I am the one that called the nurse to have 911 called. He was there for 10 days and it was awful. I asked for dads deposit back of 1000 and they said it was a community fee and was not refundable. I said he was only there for 10 days and they didn't seem to care.

When I came back from the hospital I was treated very kindly. The staff in the wellness center were careful with me. But honestly, that ended quickly. For example I need a prescription picked up today that needs my license. Forget it. Not a chance. No understanding, no way I have to ask and pay the aide I have to do it. I wouldn't know I live in a Senior Care living facility. I'm here now until I get healthy on my own. I still don't eat in the dinning room due to the times and the food. It's just not as good as mine. I look forward to moving out and to the east side-to the ocean, to the beach, to fresh air, to vital people-that's what keeps me young. This place keeps you looking at when you are going to die. I hope you understand what I mean

My rating in the beginning was a 4 but by the end it had diminished to a 2 mostly due to Hospice care and the care. Staff had too much time on their hands, watched TV, had to be asked to do things. They never shaved [name removed] and the Hospice Aide in my presence was brutal and I was numb to say anything because I couldn't believe. I reported her twice. Hopefully she has been fired. Meals were pretty good. However as [name removed] began failing they continued to bring him large Meals and did not order pureed. Also they were instructed to tell me if they were giving him morphine and I suspect they were and did not tell me. When cleaning out his room his Columbia Spring jacket was missing. It was always in his closet because from entering in there and never used it. The sales person over stepped her bounds and recommended her family for selling our condo. I thought that was normal procedure but it was not. Clothes sent to be washed came back wet. This was reported. There were some exceptional staff [name removed] being one. Business office lady seemed not capable for all she was doing. I never was fully able to move in but paid and used the garage which I had to report that a staff was using my spot that cost over $[removed] a month for. I am sorry I can't give you a 5 star but I can't. I am even more sorry that I might have done better for [name removed]. He was a Veteran.

The facility offers many activities for residents. Nevertheless, there were scant activities taking place during the tour. The monthly dining room menu offered few food options. It was reminiscent of a school cafeteria menu (sloppy joes). One meal per day is a sandwich.

We loved Brookdale Edina. but with new ownership commutations and ability to get through to staff has fallen off to the point where I am going to move mom out. Phone problems. No return of calls. Inability to reach staff. We miss care we used to receive.