Sinceri Senior Living

Some of the nurses aids we really like and are sweet as can be and some of them we do not care for at all and don't seem to care for the residents. They have had quite a bit of turnover of staff, they just hired a new administrator and they lost the activities director that everyone really liked. The food is good, lunch is the main menu and dinner is something a little lighter. The have a new vendor coming in the beginning of the year and it is supposed to be gourmet. They do have happy hours on Fridays and she also likes to play bingo.

My loved one just picked another community. I liked this community actually better than the community that my loved one went with but in the end of things I had to go with my loved ones wishes.

When we complain and go up the chain of command, we do get results. But sometimes it takes that to get results, which has been very frustrating. The facility is pretty clean, and it doesn't smell funky, which is huge. The living spaces are pretty nice, although the rooms are smaller than the last place my loved one was at. But there is a common outdoor area with a patio available. My loved one has had a problem with one staff member who she feels is antagonistic toward her, but she says the other girls are angels. She generally complains about the food and tells me it's tasteless and lacking in options. But they are doing better about getting input from the residents and making improvements accordingly. With Covid, there aren't really activities going on right now, but they've definitely tried when they've been able to. And I'm sure that will come back eventually.

They have gone through a lot of recent turn over and have been short staffed due to these changes. Due to the shortage we have had some ups and downs and some peaks and valleys due to the shortages. We have had a lot of great experiences and also some that are not so good. We thought that the apartment was furnished and then found out it was not, there were certain amenities that things were also not made clear on. My loved one does not like the food too much and we are waiting for the employment issues to smooth out to see the changes. I love that they have transportation for the residents and appreciate this feature. I also have not yet received a bill like I should and have had to call to avoid any fees.

2 3/4 yr resident quiet place in community friendly, helpful staff. Many CEO'S in my time and lots of caregiver and med room turnover. Followed pandemic Covid state and regional rules well. Kitchen food improved greatly in taste and quality in my time. Good care when I fell and went to hospital.

We were looking for independent living, which Morningside does not offer. They also just seemed a little more institutional. It was just not what we were looking for.

Good

Our family had an in person tour and the community was perfectly fine, but we did notice it was a little run down and some things were broken. It was a little bit cheaper then another community we were looking at, but not enough to sway our decision.

They seemed nice enough and eager to assist. My husband died before he had been there a week. Not only have they ignored my requests for a refund they had the audacity to send me a bill for the next month.

We did a virtual tour with Elmcroft so it was difficult at times to get a good feel. But I was able to talk to the staff and they were very nice. I was somewhat familiar with this facility as well since my grandfather was here.

We moved in in Aug and the office was great following up and then the executive director and a lot of other staff walked out of the center. The other staff tried to pick up the pieces from those staff leaving and it wasn't working well. My loved one did not respond well to the no activity and it made him anxious. It was supposed to be secure and he got out of the community through an emergency exit. I feel like the staff and those that are there have done the best that they can do but they are struggling.

My loved one who has Parkinson and Alzheimer's really likes it here. The communication is poor between the staff members and things take a while to be resolved. They have activities like bingo, musicians , painting , flower arranging and trips to the store to keep the residents busy.

It looks clean except for the hallways. I would recommend families come and visit often. They treat the patients good, but the care is not very good. They're short-staffed and don't have enough staff to provide the services they say they do. The staff are nice and friendly, but overworked. It's hard to take care of that many people when you don't have the staff to do it. Sometimes the food is pretty good, but sometimes it's really spicy, which can be hard for my loved one to eat. I feel like we got in at at good rate, but we're not getting the services we paid for. And it's an older building with scarce electrical plug-ins, maybe 10-12 ft apart. They're supposed to turn her in bed every 2 hours, and they don't.

We were not the biggest fan after our tour. We thought it could use some updates.

Overall a nice community.

Winterberry Heights has some really nice and helpful staff members working there, but just given the time they are having trouble keeping staff members around and having consistent schedules.

We toured pre-pandemic. When we walked in, we didn’t see any residents. We got to view some rooms, and they seemed kind of small. Our biggest takeaway was it just seemed kind of dead. There weren't really any people around, and not much was going on.

The staff is very friendly and nice and they keep the community neat and clean. I don't know if I would recommend this community at this time.

Our family was able to have an in person tour and the sales and marketing team were great, they really made us feel that this community was going to be the place for our loved one. However, we noticed that there was not much assisted living, compared to the independent feeling we got, it almost seemed borderline. Their assisted living side seemed very old and dingy while the independent living side was new, bright and had a great atmosphere.

The helpfulness of the staff members could be improved as well as the care services. We aren't sure if we were expecting more but it does not seem like much actual care is going on there. The meals are about middle of the road. The value for cost seems on par with other communities in the area, but underwhelming for the services being offered.