Sinceri Senior Living

Not the best but it's better than most. Mother is 92 and has arthritis very bad. None of the activities interest her. She cannot walk very far, so outside activities are not for her.

Brookdale is very homey and welcoming great staff on all levels

The place is nice, the value is good, the rooms are nice and many of the people that work there truly care about the residents. However, there are some people that come off as uncaring and uninterested in being there and the residents can tell. The good news is the place is very clean, the restaurant is very very good and communication is good. My complaints are lack of parking- it is not always possible to park in the lot even though the van and employees park there. My BIGGEST complaint is the activities- there is not a lot of variety in activities and many of the posted activities are not attended at all so they are really not an activity at all. There is a lot of downtown for the residents and not a lot of structure in the activities. My mom spends almost all of her time in her room and feels isolated and alone.

My loved one has been a resident at Orchard Park Southfork for about 6 months. For the most part, we have been pleased. The major concern/complaint is the understaffing and/or the need to keep the staff. Staff call off or quit abruptly and there is not enough employees available to assist the residents in a timely manner. The residents' call buttons are sometimes pushed several times for assistance within a period of 60-90 minutes before a staff finally comes in. What if the resident was in an emergent need or had fallen and could not get up. That to me is unacceptable. Another concern/complaint is the food is not very good and they keep saying they are making changes, etc. but there are no changes. There could be more activities and social events for the residents. There are some everyday, but for the more active residents (in house) there could be more offerings for activities. On a positive note, the nurse directors and the staff are all very kind and seem to care about the residents. They just need to step it up and go to the residents when the call buttons are pressed and with verbal requests for assistance. No one should have to wait longer than 15 minutes (tops) to be checked on and assisted. Also the cost has gone up $500.00 a month effective February 2018. That is an outlandish amount for a rent increase, by any facility. I do not know if we can continue to keep out loved one staying there. A fixed income is very tough and we are having to provide financial help.

The facility is great. My mother in law was treated with care and dignity. Just pray when your family member passes away they don't own you a refund. It has been over 2 1/2 months since she passed and they still have not refunded our money. When I call I am told it has been processed. Yet, no check has arrived. They promise to call back and no calls are made. This has left a sour taste in my mouth for the facility. It shouldn't take that long to return our money. If you refer someone there, your referral bonus is not a check to you, like is implied. It can only be applied to active resident's account. This happened with the person who referred me there.

First off I want to say that this community is nice we just had a horrible experience due to the lack of nursing care. They have a nurse but she isn't full time and then she was hardly there at the times she was supposed to be. My mom had a wound on her foot and they failed to let me know that she had this sore and it turned into a bone infection and she had to be in the hospital and then rehab. Mom loved the ambiance and the daily activities they offered and they have christian activities like Hymn singing. The food wasn't that great. Everything seemed to be orderly and clean. I just think if a place has a nurse they should do wound care on the elderly.

My sister lives here. So far, there have been positive and negative experiences. She’s fallen on more than one occasion and the response time for the staff to help her has taken too long. When she first got moved in, her alert system wasn’t even working and sometimes she has to wait a while for a nurse to come by. The food isn’t the best either, which is sometimes the most important thing about these places. However, she likes the unit she’s in and she seems comfortable in it. They do help her get to and from doctors’ appointments and they have a bus that takes the residents to the supermarket. Overall, I wouldn’t necessarily recommend this place to others.

We toured Brookdale, and liked the facility a lot. It was very nice, and when the time came to choose a community to move to, it was definitely a hard choice. we did end up opting for a different community primarily due to price point.

I toured Elmcroft while I was looking for a community to move my mother into. It was a nice community, but we were, over all, not very impressed. It was a clean, homey community, but we were looking for something more upscale to suit my mother’s needs, and we ultimately chose another place for her. However, Elmcroft may be perfect for families looking for a community that feels like being cozy and at home

Dad still drives so this wouldn't have been a good location for him it is not in a familiar area for him. We liked the community although it was smaller. The rooms we saw were a little bigger than others. The staff was very friendly super nice.

I had recently taken a tour of this community for my father and I have no complaints of how things had went. The staff where on time to our appointment and made sure to answer any questions I had for them in detail. I liked the property and thought the staff did a great job with the overall presentation. They just did not have the memory care that my dad would have needed.

The person that took us on tour was nice. This community looked clean. This is a larger community and I felt it would not work for my loved one.

This was a nice community when I visited. The people I met were nice. This community seems to offer some nice amenities. I just did not think this community would work for my loved one.

The community looked nice when we visited. This community offers a monthly meeting for family members of Alzheimer residents. I was not impressed with the person that took us on tour as they bad mouthed another community we had already looked at.

This is a great community with a lot of amenities for their residents. the staff was friendly and they did a very good job showing us around and answering our questions. We just did not think that it was as secure as my brother-in-law would need. I would recommend a tour here.

This was a very nice community and the staff did a very nice job with our tour, they showed us all around, they answered all our questions and the residents seemed happy here. We just didn't think this was quit the fit for my brother-in-law.

We had a really nice tour here and the staff did a great job showing us around, they took their time in doing so. They answered all our questions. The grounds are beautiful and there are a lot of amenities for the residents here.

I enjoyed my tour here and the staff was so very nice, they answered all my questions. I like the look of the rooms and they offered some nice amenities for their residents as well. Since my friend is in a wheelchair I was concerned about him moving around and that he would have enough staff to help should he need it. All in all, this was a nice community.

My mother has recently made the move into this community and so far everything seems to be going okay for her. She has had no problems with the meals and I am hoping she starts to get more involved in the great activity program they have for the residents throughout the week, The only thing that I would say is upsetting is the staff are slow on fixing things in the apartment. We have requested a certain issue be fixed for a while now and it has yet to be done.

Unfortunately my mother had not been assessed property and her care needs were more than they could address here as she was in need of memory care which is not available here. So we had to move both my parents to a community that was set up for both assisted and memory care. My father would not use his call button and because he needed assistance getting up and down that was also becoming an issue as they were only doing room checks every 2 hours. We also found that my father's individual care costs were becoming rather high. The grounds and the out door patios are beautiful and the dining here is fantastic. My mother was eating better than she had in months and so was my father they both loved going to the dining area. This community is very nice and their staff are very friendly but my parents were both in need of more care than what their assisted living could offer them