Sinceri Senior Living

I toured Carver Heights Estates Senior Living and it was an older facility. We wanted Carver and they wanted us, however unfortunate, as our deadline got closer they did the evaluation and it took too long for them to get back with us. When they did get back with us, they realized my dad was not a good fit. They couldn't deal with his high level of care which really was not informed by us, because we had the impression the whole time that they could take him. They did mention that they needed to do an evaluation before accepting him, but it took days before we got an answer. I was then under the crunch of having to find another place before he was released from the hospital's rehab. Carver was the closest community to our house and they told us they couldn't accommodate his high level of care, although they gave the impression that they could.

Whenever I talk to my loved one, she says it has been a pleasant experience. They've made provisions to make sure her medications are correct. She gets three meals a day. They do a pretty good job keeping her place cleaned up. And the cost is comparable to some of the other places I checked out.

The staff members overall friendliness is a definite plus, they are very nice to our loved one and to us when we come to visit. Our loved one really enjoys speaking with them and she likes being at Layton Terrace which is really important. We would definitely recommend them, but they could work on a few improvements. Sometimes the response time when our loved one needs assistance is slow. When the dining hall is shut down due to covid and the meals are being delivered, a few times they have forgotten our loved ones food. They have activities, but the recreationally activities we do wish was also geared towards those with onsite memory loss even if they are still on the independent side.so the billing can be a little bit inconsistent.

I felt like it was not a true representation, when you speak to them they don't tell you what's going on. Activities for memory care are not very good and the staff doesn't really take that much of an interest in the residents who are in memory care. We are trying to work through some issues, and if it wasn't such a dramatic change for my loved one, I would've moved him by now. I will say that the director is trying and doing what she can to accommodate and change things for my loved one.

I toured Arrowhead Lodge Senior Living and I chose another community based off of my first impression here. Arrowhead didn't have that open, airy, and comfortable feeling I was looking for. It just wasn't a good fit for my loved one.

This was a nice community but the prices were a little higher than other communities. It was really expensive and did not have as many activities and things to do as another community that I was looking at and the location was also further. The community was not bad at all there was just another community that worked out better for my loved one.

With covid they had a huge loss of staff and are operating short handed. Service in the dining room is operating super slow. The administrator is extremely effective, but does not have the nicest bed side manner. Up until now, the food has been good. They did just change companies so now an outside company is providing meals and I am already hearing complaints about the new menu. I do think they could improve on the cleanliness of certain parts of the facility. My mom loves it and if I had to do it over again, I would definitely still put her here. Overall it has been a great experience, they could just use some improvements.

The people were nice but the room was no bigger than a walk in closet. I did not feel like this was the right place for my loved one. This community also smelled like urine, a horrible smell.

We really like the simplicity of the community as well as the entire layout. Everyone was a big help getting our loved one in and settled. However, our loved one is not to fond of the quality of the meals and we wish there was more of a variety of activities. There are a lot of church services and bible studies every single day, but we wish there was more interactive and stimulating activities.

Brookdale Park Place was very slow with getting back to me and following up so we decided to look into other facilities.

We have to take our loved ones experience each day with a grain of salt, some days she is very with it, and other days she is very confused. However the staff have been very responsive, they run a clean place and it is well appointed. They provide entertainment shows for the residents daily.

we did a Virtual tour with this community. It was very informative and they answered all our questions. the tour was good but i understand that at the time the restrictions, but I would have like to seen some of the community.

It's very difficult because we're dealing with a pandemic. There has not been clarity between all of the staff with what they're doing. We'll get different answers from different staff, and that's hard as an outsider to navigate. Communication was lacking in general. For a while we were getting answers when we needed info, but then the staff changed. And when one staff member was out, nobody got back to us for two weeks. Before the pandemic, it seemed like they were offering a lot of activities . But we haven't had to opportunity to try them with the pandemic. The food was good quality, good portions for their clients, and they had a nice variety. It was good, better than I expected.

To prospective residents, My mother has been residing at Brookdale in Northville, MI since [date removed]. All through this difficult time with the Covid restrictions on visits, the associates at Brookdale have done all that they are able to for Mom to have a comfortable experience. My Mom has been invited to participate in many activities to keep up her social skills from exercise classes through Bingo games. The Director and her staff of sales, nursing, doctor care when needed, daily attendants, and maintenance, are all only a phone call away and are encouraged to get to know the families of their residents. We know Brookdale will never be like my Mom's own home, but they do try to make it a positive experience for her and the family.

I think they have done very well through the virus with keeping their residents safe. All in all, we are pleased that we made the decision to go with Isles of Vero Beach, the value for your money is great here. They seem to be handling the activities well by limiting the number of people participating but are still able to offer them to residents. I would recommend.

It is a nice facility, I have found the staff to be cooperative in problem solving and meeting my mother's needs. I think they have staff turnover and some variability in the quality of staff. The food is pretty good and that matters a lot to my mom. The allow us to bring in additional personal caregivers and they are willing to work with them. We chose this community because I liked the setting and they were able to provide the level of care she needed. It is also an all inclusive price and they have a commitment to aging in place.

My grandmother has adjusted well. After a few bumps, we are very happy with Orchard Park.

My grandma chose to go here straight from rehab after a fall. She doesn't seem happy. It was a big change, she lived in a beautiful condo, now she lives in something like a hotel room, with a mini fridge and a really loud air conditioner like you would have in a hotel. So it's not very homey to me. I've been talking to her about moving to a place that would be more like her condo. She's also not allowed to go any where without an approved person picking her up. So she can't call a cab to go to Publix. They don't do bus outings or transportation. They also didn't want her seeing her own eye doctor, they wanted her to go to one of their doctors. I found all this to be strange. She's her own power of attorney. I just wish I could get her to consider someplace else where she would be happy. She says the food is good and there's lots of activities. For me it was really sad to visit her there, I felt like she was living in a hotel room just waiting to die or something. Cut off from the world, and unable to do the things she once loved to do. I know she is limited due to mobility issues, but they won't let her do anything herself which will just cause her to become more immobile.

A warm , friendly and very helpful community.

Exceptionally helpful and kind staff. Always respectful and cheerful with the residents. Happy we found this place. A charming atmosphere. Just wish the rooms had room for a small table and a tiny refrigerator to make it more like home.