Sinceri Senior Living

They are understaffed. They literally have one caregiver for the whole complex. Many of the staff act like they dont care. They actually will roll their eyes at the residents. And they talk about them in the open. The food here is absolutely horrible! The residents complain non stop about rhe food and no one cares! They keep promising to make it better but nothing happens.

3. Facilities are nice, staff is warm & wonderful, food is good. But because they are ALWAYS short handed needs cannot be met. 2 people to cover 3 floors doesn't cut it.

If I had something nice to say I would but I don't have good recommendations for them. At the court, if you wanna leave, you have to pay for an additional 30 day even if you're not there less than a month and you have to pay the community fee over freak out.

I’ve been here for about two years. I really like the people. I go to activities and play bingo and do my diamond art, and make art projects. I live close to family so the can come and have lunch with me .

Make sure you're actually visiting your family member and paying attention to what's happening. Promises are after not delivered on, and the CNAs are not to be trusted.

Their food is horrible. A few of the residents have stated they get sandwiches, hotdogs or even half a baked potato with green beans for dinner and the aides help to cook the meals. The Residents dont like the food. They say it's horrible and they don't given them enough food. A few of the residents have stated they serve them sandwiches, hotdogs, a few even mentioned they served them half a baked potato with green beans for dinner. I've also heard the aides help to cook the meals. It's not a bad place just needs some improvements. With the amount they charge, their meals should consist of a lot more (starch, protein and vegetable)

The admin Staff and the cleanliness. Communication with the family needs work. Several "misunderstandings" the level of care provided was not what we were told it would be.

Like: My brother enjoys the musical entertainment they bring in. Dislike: [fee removed]/month penalty for "reluctance to care" which made sense several months ago but now feels like being charged for services we're not receiving; staff in no hurry to remove the charge Dislike: Maintenance requests go unserviced for too long; my brother's bathroom heater has been broken for three months Dislike: High staff turnover; two executive directors and two maintenance men have left since the beginning of this year, for example

I am going to be very neutral. The last year of changes have been tough on the staff I'm sure. Not to mention the residents. I have not had the calls from staff as I used to have. Not sure if that is a good thing or not.

Since he has been here there has been a lot of staff turnover and he's had money stolen from his room.

5 Star is very understaffed. Their ability to respond is slow because of this. Don't be fooled by introductory offers - we are now paying $[removed] more than 1 year ago!

The nurses and administration are GREAT. The facility is clean, the food is pretty good though the portions seem small , but I eat too much and would greatly benefit from eating smaller portions. They have good activities vs putting cotton balls on Santa's beard. This was one of the activities at [community removed] and I was simply appalled. In regard to the aides. Some are viably bored and get frustrated with dad bc he has declined , gets confused and is very weak. He is a two-person assist. This one aide kept rolling her eyes. I told her she should work in another field. I was already upset with her because she had turned off the heat in dad's room. She told me it was just so hot in there. I told her it wasn't her room and after it happened again, I put a sign on the thermostat requesting that no one change the temperature in his room. Some of the aides have rolled their eyes, ignored him when he was asking them questions. Ignored him when they would still hold onto his hands even though he has several skin tears on his hands and arms. Obviously, I am having some issues with some of the aides lately.

The care services depends on day. The staff is ever changing so not sure 3 maybe. When it comes to the activities it depends on the day, and right now the value for cost is a 3 at best. Cleanliness is best and really like some of the staff. That said they are understaffed and it makes care inconsistent

My dad passed away. They kept him sedated the whole time. When he needed oxygen, they didn't have it available. They didn't communicate with me that he stopped eating. His hearing aids were missing for over a week. I truly feel that my dad being there led to an earlier demise .

They've been responsive to most situations that have been a problem. A new company has purchased the Palms and it's $[fee removed] more than what I was led to believe in the beginning when we were touring I find it hard to believe they didn't know about the changeover they just didn't tell us. My loved one also gets a little less food now, they said and less choices so that's what took it down to a three. The people who helped take care of my loved one are very nice and polite and helpful though. The place is nice and clean and seems well kept and the staff seem to like their jobs Overall I could say that his experience so far has been positive in that they are there for my loved one and have made arrangements to keep my loved one. safe and healthy which in the end is all you can ask from a place

Her apartment was huge for this type of senior living, with a huge kitchen. There was a walk-out patio door which made everything about access easier. We had some confusion about the promotional rate pricing, I think they could be much clearer about that. I did get assistance and a concession from the Director about the pricing which was helpful. The staff was friendly and kind. And the common areas were very well maintained.

The apartment is bright and comfortable, and some staff are wonderful, but communication and management need improvement. Food quality and laundry service could be better, and Wi-Fi and care fees add unexpected costs. Transportation and small details like signage and maintenance also need attention. The place has potential but feels inconsistent for the price.

The facilities and staff were nice, but when my mom reached a point where she needed more help, the support wasn't provided. I had to step in every day to make sure she was cared for, which I was glad to do, but I felt the policy around providing that level of assistance was very disappointing.

They could definitely imprison the food, which honestly was pretty bad. I frequently brought in food for my mother. They also desperately need more staffing. There are a few staff who are real gems and I'll be forever grateful to them, but the majority of the staff aren't great. I know this is a problem throughout the industry. Their best feature is the admin staff, who I feel really try to do the best they can for the residents and are very empathetic.

I can't compare to anything else. My first experience with a memory care facility. I would say that some of the staff really cares and some are kind of lazy. Activities are really good. Food appears to be decent. Room is adequate. My wife likes living there .