Sinceri Senior Living

Ponderosa has been great to work with and very accommodating despite some twists and turns along the way trying to get my parents moved. My only criticism would be having to follow-up on a few items several times in order to get them done. Overall a very good experience and wonderful, caring staff to lean on.

Staff is very welcoming. My father-in-law was negative about the move and never gave the place a chance. Rooms are nice size. A/c and heat are adjustable in the bedroom and the living room. Try to get a room close to the dining hall to increase the likelihood that your loved one will go to meals and activities. I thought the meals were good. He thought they all tasted the same. He is not eating anything regardless. Hospice works well with the Lorain Estates staff. They need a larger parking lot for visitors.

The rooms are nice size, the staff is very helpful and takes very good care of my mother-in-law. Activities were working on getting her involved in, but they seem like they are very diverse.

Overall rating I would give Riverside 4 stars. Staff have always been friendly and caring. Food is good. The floor is an LVP and I'm not sure they are using the right cleaner. Most of the time it feels very sticky.

Nice place but they didn’t think mom would be a good fit so they sent us elsewhere.

I'm happy with Calusa Harbor, once I got used to the idea they had definitely oversold themselves. The food is not up to a 5 star as told. I have a pup who has separation anxiety. There is no place set aside where you could eat and have your pup lay on the floor so she doesn't bark and bother other residents. The dog walk is a short piece of concrete on the back of the building with a couple of grassed areas. The dog park is a fenced off piece of grass with one bench and nothing else. Also, located in front of the facility not anywhere located near the dog walk. Not sure there are any dog who would enjoy playing in a 4 inch tall grown patch of grass. Need to do dramatic changes to the dog park. The garden they told my kids about, thought it was a real garden for growing a few vegetables, is actually a concreted area with plants all around, a sitting garden. The pool is fantastic, just as they told us. The things that should have been emphasized, that I found out myself, weren't. Such as only being two blocks from downtown Fort Myers. Beautiful fashion stores, thrift shop and top notch eateries just a short walk from Calusa. Also, the dock is great for fishing if that's something you like or for just sitting with a cocktail or coffee looking at the beautiful bay. The people are great. Professional but friendly. Don't want to just write the things I was disappointed in, because I am very happy at Calusa. Just disappointed in a few points I was very happy with for my [Name removed]. So, so glad they accept dogs just need to improve if this is going to be a high point in the sale. They are great. Plenty to do for all taste's of activity. From bingo to aerobics and Concerts.

Extremely expensive can not afford it. Location is in a high-traffic area, difficulty get to & from the facility.

Activities don't cartilage. Look like 5. Value for money. No basis to compare. Supporting staff for assisted living. Delightful and efficient. Food excellent; kitchen staff friendly; competent; serves a diverse audience splendidly.

I like that they check on her if she doesn't show for a meal. They are nice and courteous. They've changed their menu and remodeled the dining area. For her, it feels more like a restaurant and that makes her uncomfortable. I think it sounds great and I like the upgrades they've made. Activities: she doesn't participate. She is super upset there is no longer bus service. I am, too. I was counting on that to help her get to appointments and such. Value: I think it's great for the money. So many places are too expensive, especially for her. This one is good for that. I have used their Grandmas Attic room every month. It's clean and comfortable, as well as affordable.

There was a lack of information when mom moved in, no welcome package with useful info. We only knew certain things because of a friend whose mom lives there. The were without a director at that point but hired one since. I hope she helps the move in process. The apt is a good size and the facility is very clean. The cleaning lady for mom is very nice and does a good job.

My mother in law seems to like it very well. The main area had a smell, not sure if musty or what, and it's needing some updating throughout. There are frequently long waits for the elevator. The people seem very friendly and mother in law says the food is very good. Still very new so I guess as time goes on we will be able to reassess .

The staff is extremely caring and kind. There's not enough of them.

Staff is generally friendly and caring Room sizes are nice Getting help with showers was difficult and food was lacking

So far it's been a good experience. Mom seems to be happy. The only complaints I are that the nursing staff does not communicate with family about residents health issues. I am enlisting a home health care company to intermediate. And I've seen and heard that this facilty has a large turnover on the staff. I do not think they pay them as much as other facilities in the area. With dementia patients consistency and familiarity are very important. Also be aware that unlike assisted living they have no way for resident to call for help. Like a fob or pull cord. They rely strictly on aides checking on them every 2 to 3 hours. Not like nursing home where doors are kept open. Here, they are locked and closed with entry and exit. I rely on cameras in my Mom's room so I can watch her. In my opinion it's very high priced. They keep residents out of rooms all day. So they don't have to go check on them. I sometimes tell them I will watch her on camera, if I can tell she's really tired.

I have a really hard time getting anyone to call me back or return a message. Usually, I have to leave a message at the front desk because whoever I'm trying to call has a voicemail box that is full or not accepting messages. Communication about services offered isn't great, either. My mother is in the facility, and she is not a reliable source of information so I reach out to staff to see what's going on. Or try to. It's very hard to get information and honestly quite frustrating.

Very helpful and friendly. Assisted with everything we needed. I recommend The Estates.

Food could be better. Great staff and management and decent place to stay food could be better

As a resident, I go to the restaurant in a café on a daily basis. I find that the staff are incredible and very friendly. I also find the food is good and seems to be getting better on a regular basis. As a resident for the last 2 1/2 years I find that[Name Removed]that runs the restaurant and café doesn’t incredible job. The The ( Office ) staff in everyone does incredible work. I enjoy being here in my senior years. A lot of things and much love for all the workers that are here.

The staff on the memory care unit are very caring and attentive to the needs of the residents. Food is good and service is nicely done in the dining room for every meal. Unfortunately the unit is undergoing restoration and updating which is causing some difficulties. Disrupting routine only adds to confusion for the residents and additional stress on the staff. I'm hopeful that the work will be completed soon and that it will settle back to a calm and safer environment.

Very nice place. I did like tennant’s scheduled events. I do have concerns being 3 stories high. I did like the layout of the one bedroom apartment.