Serene Gardens

Hi i was scared at first putting my mother in a memory care home. But now my mother is in Addington place of Grand Blanc I fell really comfortable. I've met the staff they are very knowledgeable and friendly with my mother. Actually My mother likes being there and she is very hard to please. also she loves the food and is very comfortable and settled in. So I can relax knowing she is in good hands. I would highly recommend Addington.

Took a tour with my family. They hav a new area. It was so beautiful. [Name removed] was very nice. I know my family will be happy.. Thank you [Name removed].

This is the fourth - and BEST - facility that my Mom has lived in, in the past 12 months. The room set-up is as comfortable as anything one might experience at home: The bathroom has plenty of grab bars, the shower has a cushioned seat and easy access. Marble countertops in the kitchen! There is plenty of room throughout the apartment, for her wheelchair. The living room overlooks an enclosed yard with flowers, trees, a putting green and sidewalks to comfortably roll around on a warm day. My Mom misses cooking, so she met the chef ([name removed]? I think?) and he offered to cook her favorite recipes as long as she provides them to him. (I've no doubt there will be Mom's German Potato Salad on the menu one of these nights.) The food is so much better than in the other places she's been situated. Mom's level-of-care requires that she receives regular attention and she gets that! Caregivers have been attentive and kind. When I visit, we go to the Bistro, just off the lobby, where there is always free juice, tea, water or coffee, with fruit or cookies. In the winter, we will probably use the fireplace. Believe it or not, there is a movie theatre with free popcorn! There's a chapel with a piano - and sometimes, a singer comes to entertain there. Mom's friends have visited here and used the convenient elevator to ascend to the [location removed] dining area, which accommodates a crowd: They all felt well-treated. I observed that the staff is genuinely interested in keeping residents well cared-for and happy. It is as pleasant a place as home. Would definitely recommend!!!

My mom has lived at Prestige Pines for 3 years now and I couldn't be more happy about the care she receives. My family and I feel like the staff at Prestige Pines truly love my mom and know her. She is always up to something fun when I visit. When you walk in you are always greeted with a smile. I am proud to call Prestige Pines home for my mom and the staff my extended family.

The care givers and the care received was very good! All my needs were tended to sufficiently and in a timely manor. The employees seem happy in their work. The facility was kept very clean and organized. I think the meals could have been a little better.

Prestige Pointe is the perfect place for a loved-one with dementia. The care team is trained in "Montessori Moments in Time" life enrichment programming and the environment is smaller and less overwhelming than some of the assisted living communities out there. Most importantly, the residents are happy!

Brookdale is clean and friendly. They have a really good staff that is patient and kind. Their monthly coat is higher then similar facilities, but they have a good location for us.

We just moved my mother into this community yesterday, but based on what we say from move in and during our tour, the place seems like a very good fit! the set up is very comfortable, and everyone has been very friendly.

We wish we would have used your service when we were looking for independent living for our mom. It would have saved a lot of heartache and anxiety if we understood independent living, assisted living, and memory care. We would have gone with a facility that incorporated all 3 versus having to move our mom. 1. 4 - Some of the staff deserve 5, but others shouldn't have been there. My mom had dementia, so I was there a lot and saw the inconsistencies in staff. Again, MANY of the staff were wonderful, but they weren't there 24/7. 2. 5. Very clean! 3. 3 with the same response as question 1. 3. 5 4. 4. She also had hospice care, which helped a lot. [facility removed] and [facility removed] worked well together. On a side note, I strongly encourage families to use an outside hospice versus the one recommended by the facility. 5. 5 if you're referring to the in-house administrative staff. They always responded and helped. 6. 1. The food was bad! For what we paid, the food should have been better. 7. 5+5+5!!! Their new activities director, [name removed], was excellent!! She made every resident feel loved and did so much for them and families. 8. 3. I think those that own the facility make those that run it do more with less while they pocket the money. Again, I am happy to answer questions.

Very clean facility. Staff overall is very caring. Had a few issues with nurse Aids. I feel they could use more training when it comes to patient safety and care. Most Nurses Aids very pleasant and really cared for the residents. However, they pass meds and I do not feel that some have enough knowledge to do so. Some med errors/misinformation were made on behalf of my mother. There are no RN's/LPN's on staff after hours and on weekends. The administration/ director addressed issues as I brought to their attention. Food was good and plentiful. Because I am an an RN, I was there every day and my mom had a nurse from hospice, it worked for us. I would not recommend for patients that need advanced medical needs.

Nice, small apartments available with warm, kind and attentive staff. Only wish there were more offsite activities available for residents. Movies, bingo, church, local farmers markets and visits to local businesses would be nice outings.

We moved our parents to Serene Gardens of Hartland about 3 months ago. They were living in an Independent Living facility before this. The administration at SG has been very accommodating to meeting our parents’ needs. They strive to listen and have addressed any concerns we’ve had. The meals are very tasty and nutritious. The faculty is clean and well taken care of. There does seem to be a lot of turn over of staff but I imagen this is normal in these facilities. The staff do call our parents by name and quickly learn their needs. Although they sometimes seem short-staffed, I’ve never felt it was unsafe. Our parents are well fed, clean and content. Overall, SG feels like home to our them and we especially like the small size of the facility.

They are short staffed and there have been some highs and lows. My mom has several issues they are learning. There are days I wish we could afford better care, but I know nobody can take care of her like I can so I have to learn to trust them. I have high standards. She likes her space. They don't clean to my standards but I'm ocd. The outside grounds need a little tlc. There are some staff that go above and beyond, they are amazing! Some that do what they have to. Right now with the staff shortage they are busy, I wish they could spend more one on one time. Some meals have been less desirable. It's not home cooking but she has options. The activity staff are so nice. I wish they had activities on the weekends or some evenings. It's a lot of money but I know for everything we get it's not in the world of assisted living.

Memory care is secure. Staffing numbers could be better but all of healthcare is suffering from shortages. Staff is caring and professional. Administrative staff works well with agencies to ensure affordable options for those in need. Facility is modern and nice.

It's not a perfect community, but yes I would recommend it.

Overall, we are very happy with placing my loved one at Serene Gardens. For the most part, the staff are attentive and caring. I think on occasion they may be understaffed, but we understand that is a nationwide issue. I scored the activities at three, as my loved one really does not participate in them. I would like to see my loved one be more involved, but part of that is on our loved one . I feel if they were to encourage to our loved one a little more, they might participate. A Place for mom were very helpful! I really appreciated your input when looking for a memory care center!!

My loved one was briefly a resident at Serene Gardens of Clarkston for a respite stay and overall it was a good experience for her. This facility is very nice, clean and bright. We would consider using them again in the future. My loved one also said that the food was good.

The compassion of the staff and how they help residents and family is comforting. Follow through on certain issues has not been stellar.

Many things were missing from my husband's room and we were unable to retrieve all of them. The person across the hall had a lot of things in her room. At least we were able to retrieve those! For the memory care unit. The unit just seemed depressing, hard to judge how clean. Staff very friendly, helpful. I was away, and had to text director to get staff to take him outside. His visitors reported that he was either sitting by himself or pacing the halls. I found him walking upset in halls when I picked him up. I don't know about meal because my husband is unable to remember anything about them. Did not get any feedback on activities. Did get one text with a picture of him on the putting green outside. He did not want to be there, kept trying to leave, so I don't think he was off the locked unit much. If he could have stayed in assisted living, I would have thought the value for money was a 5. Although the staff in memory care was very good, I'm not sure there were enough to give the care I wanted for him.

I like that it is smaller than most. Staff knows residents by name.It was very hard and stressful to pick. It was comparing "apples and oranges". It did seem to be a good price. Also they had an arrangement to get my loved one, out for an outside doctors appointment.