Serene Gardens

Compared to the other communities we spoke with, the First & Main of Auburn hills was very reasonably priced. They also are very cooperative with our loved one.

The staff members at First & Main are very friendly, and are very social. They had some issues with staffing during COVID, but when they are staffed they are very good. It is a fairly good value, and the reason we picked this community is we believed they had the residents care on top priority. They seemed to be really concerned about everyone's well being. The rooms are very nice, our loved one is in a one room suite, it is perfect for her and she is comfortable. From our understanding the seems to be enjoyed the food.

They are excellent for someone who is still relatively independent. They are not as good for someone with higher care needs. Rooms sizes are good. They have outdoor space. The food is good. The staff is caring.

A very quiet and comfortable place. Having the woods and trees gave it a homey feeling. I liked the idea that a number of the staff had longevity. The non-carpeted floors are lovely in looks and I am sure easier to keep clean, however, they do not help with lessening any noise.

I'm so thankful for the staff at Prestige Pointe. Dad has been happy here for nearly 8 years. He has good care for his Alzheimer's. He is at peace and happy. We are blessed.

Our mother suffered a health set back and after discharge from hospital was sent to rehab. She had a steady decline in mental awareness and developed depression. We decided to bring her home to Prestige Pointe, to her comfort zone. The change in her was immediate and unbelievable. She is smiling again after a horrible two weeks. Thank you Prestige Point Staff.

Having my mother at your facility is very important to me. Your staff are very polite, thoughtful and caring to the residents. Thank you for being here.

I am very pleased with the care my mother receives at Prestige Pointe. She likes the independent feeling she has, yet knows if she needs anything, there is always someone there. When I have a question or concern, it is addressed promptly, and it is clear that the resident care comes first. My mom has lived at Prestige almost a year, and I have yet to worry about her care, as I know her Prestige "guardian angels" are watching over her. I rate four stars instead of five only because the building itself is in need of updates and repairs.

I also toured PResitge Pointe. The place was clean and maintained nicely. The staff was all friendly and the person that took me around was very informative. It was a good experience, but not the best fit for my loved one.

Overall my father is doing pretty well since his move to this community. He is being cared for well, and the family is pleased. I know he is safe and in a good place. This is a community I would recommend, it is working out well for us.

My mother in law was in very good hands here at this community. Unfortunately my father in law decided to move her back home. We were very pleased with all they did for us. This is a lovely community, they do a great job with the cleanliness. The staff did a great job of caring for her and her needs. We knew she was safe and receiving great care at this community.

Everything is working out very well for my husband here at this community. They are very kind and friendly. The community looks good. There is nice food and good activities. The staff is accommodating and very helpful. Overall they are caring for him and I would recommend this community.

I currently utilize the services Prestige Pines offers for my parent, and I think the community is a nice environment everyone who works there is very helpful and it is very nice setting. Cleanliness is great and friendly staff.

Prestige Pointe is very clean. They are very friendly, and very welcoming. I have not experienced this, but from what my loved one has told me, some of the night staff are not very friendly to the residents.

The manner and friendliness of all the staff doesn't sag no matter now busy they are. Patience and gentleness come to mind when describing staff feeding or attending to my loved one's needs. Amenities are excellent; dining includes cloth napkins and personal wait-service. The only drawback has been some laxity in laundering pillowcases which are rotated under the patient's legs (patient is bed-bound). Apparently there is a regulation for assisted living homes which prohibit the use of side rails on beds in those facilities. There are several reasons why our patient has needed them for his comfort and safety, and we have had to improvise other measures to attempt to keep him safe. The staff DO work very well with Gentiva Hospice services.

We toured this community when we were looking into care options for a loved one. This was a very attractive community, they had a lovely main building and common areas, and well kept grounds! Unfortunately it was a fairly expensive community, and the rooms in the price range we were looking in were very small, and would have had shared restrooms.

Its beautiful. I would have moved in myself. If you have a loved one with Alzheimers this is the place. My only problem was not being able to get a price. Not even an estimate.

All in all, everything was alright. My loved one was only there for a short time, but while they were there, everything was very clean. They definitely could have used some improvement as far as communication goes. It didn't seem like the staff was always aware of what was going on with the residents. Other than that, the staff was very friendly to both the residents and the families. We wouldn't have kept my loved one there if they weren't.

My mother enjoyed her short respite stay at Prestige Pines. I am sure we will be using the facility again for future respite stays.

We're very happy with this community so far! It's a very airy, clean, and inviting feeling facility. The staff seemed to have a genuine interest in taking care of the needs of the residents. They respond promptly and take care of anything that comes up immediately. One area that I feel like they could improve on a little is just the interpersonal skills of the caregivers. They're very prompt and helpful, but I wish they were a bit more personable, things like just checking in to say "Hi!", cheerfulness, etc.