Serene Gardens

Just ok. Everyone has their own specific needs so it's hard to be everything to everyone. As always some people are very good and should be paid a lot more. Others are in the wrong line of work.

Unfortunately, we did not have a great experience. After a month, even with daily visits, I noticed my dad's hygiene and room cleanliness were being neglected. His stay there was to include medication management, showers, bed changes, housekeeping, all 3 meals, and help with dressing and such. I would never recommend this place to anyone with loved ones.

They been undergoing new management for the past two months. I'm giving them a try. We picked this community because of the recommendation from my mothers place.

I have recommended people consider The Avalon of Auburn Hills. The facility is nice, clean, and modern. The food was fair, it may be better for those that can go to the main dining room. My mom ate on her floor, in Memory Care dining, that had food brought up. The staff is mostly good. We visited often so, communication with the family was frequent. I would recommend soft flooring in the bathroom for patients who have a tendency to fall.

Our family had an in person tour and we just did not really care for it, it was very dark and not very welcoming

We picked this community because, they could get my loved one in right away, and they were very accomodationg. Overall, it was a short experience, and my love done was there a short period of time.

This was a bigger community and it felt like a resort. This wouldn't have been a good fit for my loved one. Memory Care was a tucked away unit inside the community.

Let me preface my remarks by saying that the pandemic made operating of any of these assisted living places difficult. There was instances of long wait times & mom hesitated to press her button for any small thing: she starting doing most everything herself, including the bathroom, which is a liability issue. Mom was at a 3rd level of care, but rate should have been adjusted as she became more self sufficient; a reappraisal was not done. Expired food was found on shelves & in her mini fridge. Laundry was not sorted (whites got dingy from mixed loads), food in dining room was not geared towards senior's diets (onions, cruciferous vegs like broccoli that are hard to digest). They did help with a GF diet. Mom moved out with another person's meds; Mom had side effects from taking wrong meds for 10 days. Medtechs are basically kids dispensing meds. Upon moving out, it was found that 227. in items were missing, though things were marked. We are owed pro rata rent of 2.7+K 10 wks later.

They have a set meal plan, and they don't give an additional choice if the resident doesn't like what is served. The community has a lot of turnover of staff. The activities director is awesome, and tries to get my loved one involved in activities. The front desk attendants are wonderful. If the current Executive Director was there a year ago, I wouldn't have put my loved one in this community. I am currently looking for a new community for my loved one.

We do feel that this community is a good place, but they could just use some improvements when it come to the care of elderly people

Most of the staff are very caring; however, they don't keep track of a lot of their employees. The care for the residents than lacks due to this. The communication wasn't good within the community when I had to call for my loved one.

I was not too happy with this facility. They advertise that they do activities hourly, but when I went to visit, there were no activities being done. I didn't like the fact that they weren't entirely truthful in their advertisement.

During my tour of the Prestige Pointe, I noticed that the place was very dark. The rooms had very little sunlight, and the main area was not vert cheerful. It seemed like the only option the residents had was to either sit in their rooms or sit in the main area. The place had a bad urine smell as well.

I would recommend this community if you would like to live in Frankenmuth. Mom does not like the food as there is not much variety. They offer daily activities such as bingo and crafts. They offer church services. The communication with the administration could be better. I feel they need more staff. The staff they do have are caring and take good care of mom. They keep the community clean.

Our family was looking for a larger facility with more options for socialization. To be fair we didn't meet with the director as upon visual inspection we could tell it wouldn't some of the requirements were anticipating.

Too far from family and not a good fit for care needs.

The Director was on vacation and no one was aware I was coming for a visit. A staff member did take me on a tour and answered my questions. The staff were very friendly and liked what I saw, however, I feel that this site is too far for the family to drive and as my grandma's dementia advances, we would have to move her to another location for memory care.

talked to them, seems like a nice place

Talk to the residents about their experience- looks can be deceiving- Hard to get help, for senior during breakfast, lunch and dinner times. Seems that all of the aids makes that a priority then helping someone to the bathroom at that time. Think they need help with caretakers- Communication is a key with all caretakers and some sort of follow up with family members on a timely basis would really eliminate the issues and concerns with the staff. In another words, what is going to happen and when for addressing issues and concerns. Would like to converse with David.

This is a nice place for seniors. We loved everything about it, except one. The cost for my mother changed several times before she even moved it. It was difficult to get a breakdown of what Brookdale charges for each item. If they were more open about the charges, this would be a perfect place. Charges keep popping up on my mom's monthly bill, and we have to keep asking to have them removed. The original cost we were given suddenly went up over $800 a month. The office said they "may" take them off later-after she moves in. I am looking for another place for mom. If Brookdale was more open about the financial costs, we would definitely keep mom there.