Serene Gardens

My father has been here about 2 years. This place has problems. Wasn't very good when he first got here. Was hoping I could solve a few of the problems. Because it seems like a nice place, and they charge a LOT of money. But they keep getting worse. When the new company took over. Some things started getting worse. And now that jane has left. They are worse than that. I am forced to start looking for a better place to care for my father. The service has gone downhill and the prices are being raised. There are some employees that care. But certainly not all of them. The new manager in charge. Has refused to contact me. The nurse in charge has never contacted me. I have requested the nurse in charge go over my fathers needs about 4 months ago. But there has been 2 different ones since then. And none of them have contacted me. There are many problems with my fathers care. I do not recommend this place for anyone with loved ones with Dimensia or memory loss issues. They just made a new rule. From now on, if your relative needs diapers. You have to go buy them,(I used to pay extra and they would order them, now I have to actually shop for them) and the gloves used to change them. Since other items of my fathers are shared, or lost. I imagine these will be too. I have purchased 11 cell phones for my father. They keep claiming they accidently wash them. But I have checked my fathers phones. they are loaded to the max. With sales calls and a multitude of advertising text messages from many companies. Like some one has been using his phone. He is not able, he can barely hit the one number to call me.

I would never recommend!

I was very disappointed in this community. I felt that it was very depressing, the room, the common rooms, everything. The rooms were very dark. There was a shared bathroom, like in a hospital setting. The rooms were very small, and not inviting. I didn't find anything about my visit cheerful.