Serene Gardens

We toured this community when we were looking into care options for a loved one. This was a very attractive community, they had a lovely main building and common areas, and well kept grounds! Unfortunately it was a fairly expensive community, and the rooms in the price range we were looking in were very small, and would have had shared restrooms.

Its beautiful. I would have moved in myself. If you have a loved one with Alzheimers this is the place. My only problem was not being able to get a price. Not even an estimate.

We've had a good experience with Sterling House so far. The facility itself is very clean and well kept, and the staff have all been very friendly. The community has a nice family atmosphere, and we feel like they treat us just as well as they treat our loved one who lives there! She has had some complaints about the food, and having tried it myself I agree that it could use improvement. It's not bad, but could definitely be better.

All in all, everything was alright. My loved one was only there for a short time, but while they were there, everything was very clean. They definitely could have used some improvement as far as communication goes. It didn't seem like the staff was always aware of what was going on with the residents. Other than that, the staff was very friendly to both the residents and the families. We wouldn't have kept my loved one there if they weren't.

My mother enjoyed her short respite stay at Prestige Pines. I am sure we will be using the facility again for future respite stays.

We're very happy with this community so far! It's a very airy, clean, and inviting feeling facility. The staff seemed to have a genuine interest in taking care of the needs of the residents. They respond promptly and take care of anything that comes up immediately. One area that I feel like they could improve on a little is just the interpersonal skills of the caregivers. They're very prompt and helpful, but I wish they were a bit more personable, things like just checking in to say "Hi!", cheerfulness, etc.

The director was very professional and nice, showed me around, introduced me to staff, explained rooms set-up, showed me a calendar of events and activities, also provide memory activities, hands on activities, help with bathing and medications, discussed costs and requirements ($2900-$3100); max of 20 residents for assisted living and 20 residents for Alz./dementia, does not work with medicaid

Very nice place.

I visited the location and was reasonably impressed with the appearance of the place and the reception I received by the director. I like the newness of the place and the fact that it is on one level.

Hospice; all inclusive rates.

I visited the location and was reasonably impressed with the appearance of the place and the reception I received by staff. This was the first place I visited, so I was just getting acquainted with the kind of experience a resident could expect. I like the newness of the place and the fact that it is on one level. I don't know enough about the cost options.

My mother has recently made the move into this community and so far I have no complaints of how things are going. The facility is a lot newer so I am hoping once they get some more experience with how things go, everything will run smoother. The staff have been kind and I am comfortable with the care they have been providing my mother at this time.

Although my family and I loved the community itself we did not like the location of it at all. Its just a little to far to have my parents there and us away from them. If this dosent apply to you I would say go for it.

My loved one was here for a brief respite stay, and while there are a few things they do very well there are also way they could improve. To start with the good, the caregivers are wonderful, they are all very friendly and professional. However, it is a very costly facility, and I don't feel like they provided much in terms of services and amenities for the price. They also did not have much in the way of activities.

Nice place, need to actively monitor your loved ones level of care

My mom one is in Clairbridge, the memory care community. The managers I worked with were very accommodating. They bent over backwards to help us. The food is excellent. I visited three times before my mom moved in.

Helpful with setting up and assisting families . It recommended for more high functioning people. My mom is more high functioning than the people that lived there so it wasn't a fit for her . I was disappointed they don't assist with rides to doctors appointments

Overall the place was nice and the people were very nice and genuine. They were slow to respond to the call button. Also promised to return and never came back. Switching over the medication service was a nightmare and no one at Serene understood the ins and outs of the process. The food smelled amazing but was not very nutritional. Lots of carb heavy meals and the vegetables were always overcooked. My mother was a diabetic and I was concerned with the amount of carbs she was eating at every meal. I never tasted the food myself because of my own dietary restrictions. They are understaffed which causes the workers to be stressed. Also the workers are hired off the street and facebook which means some lack the passion for this type of hard work. This creates turnover, understaffing, and overworked employees. But again everyone we interacted with was very nice and genuine. I would recommend Serene the place is very secure and I felt comfortable that my mother was safe and in good hands. They can work to improve the few concerns I expressed.

Not sure I would recommend. When my mom really started to decline I am not sure she got as much care as she needed. We picked them because it was a new building nicely appointed.

They always seem to be short staffed, price is constantly going up The experience would be better if they were fully staffed, and if they make sure they are doing their job instead of being on their phones and ignoring patients.