Serene Gardens

Our family had an in-person tour and from everything we saw and the staff members we spoke with we thought it was a really good experience.

The staff is very friendly and caring. The facility is new and clean. We were very happy with the level of care but we moved our mom out because she wanted to be in a larger facility with more people.

Communication is excellent, as is the friendly and helpful staff. Unfortunately, they were taken over by a new company which immediately raised the price exactly the amount of social security raise, 8.7%. I found that insulting, as it was so obvious!

My loved one seems to like the food. They have a lot of activities available. They have the best care available for the residents. They need to improve on staffing.

The friendliness of the residents and their happiness is something that really stood out to us, if we had to go back to Sunrise of West Bloomfield we would choose it again. Something that we were disappointed in but also understood due to staffing issues was their response time - something like getting our loved one in/out of bed or in a wheelchair took quick awhile. However based on the experience we had we would recommend them to other families.

This was a nice community. It wasn't the right fit, due to their needs.

They really go out of their way to help navigate the whole process. There are only men there right now, although they do take men and women. I just don't see a lot of socialization between the residents, and I wish there was more of that. But the staff really go out of their way to try to interact with my loved one's interests. And the facility is very clean and nice.

The staff is friendly. Communication with the family is good. The director is pretty busy, but does a good job. The food seems to be good. The facility is clean. Housekeeping is done, but I don't think it's as often as it should be. When they do clean, they do a great job. They just don't seem to clean as often as promised., but I understand that could also be due to short staffing. They do offer transportation, but we use the in house Dr. They also have a pretty good variety of activities and exercise for the residents, we're happy with that. I have recommended them to friends and family and will continue to do so. Overall, we're happy with the facility.

My person has settled in and is happy there. Be sure to work with the staff, especially the front office staff, to get them to commit to things and keep them accountable for what they're doing. They're slow in returning phone calls and setting up routine meetings. I know that they've had a change in staff, and they have a nurse on maternity leave, but ultimately they should still be responsible. The service and care that the patient actually receives though is very good.

From a facility standpoint we do think it is very nice, relatively new, clean and modern. The size of the rooms are probably amongst the best we had seen. You could pick between a one bedroom or a two bedroom that had a separate living area. The staff are certainly friendly and try very hard which is a big positive - we do think when it comes to memory care they could use a little more training. The meal arrangement's are nice, the dining area is nice and they all eat together. It is a single price, nothing that is nickel and dime it is all inclusive. We would recommend them to other families

I had parents who lived at Grandhaven for a couple of months, then another after about 2 years. Overall the place was great. The staff worked very hard and truly cared about my parents. It was a loving atmosphere. Business staff was tough to contact at times.

Everybody we have met so far is super friendly and we really like the rooms. They are large and have a lot of space. The community is extremely clean, that was one thing we noticed right away. The activities are coming back and we do think they are doing well in that area as of right now. The meals sometimes are a hit or miss, its like occasionally they forget they are serving elderly folks.

The day to day staff working and the nurses there are just terrific and so good to our loved one. However the management is just okay, they seem to be disorganized at times and we have had issues with them loosing checks of ours even when it was handed to them. The activities person is nice, but other than having jigsaw puzzles out there really aren't many activities. We aren't sure if it just our loved one but they are not that happy with the meals. The value for the money right now is just not worth it.

Good tour, only reason we didn't pick this location is because of the location of it.

I would recommend Angela's House to others for their loved ones. This appears to be a newer community. The food is really good here. The community is accommodating to the residents and family's requests. The staff were okay to work with if the family had questions or concerns about our loved one. The activities were basic and performed within the community. There is no transportation to take residents shopping or to doctor appointments.

This is a great community for my loved one you just have to be on top of things in the community. It is a good idea to be in constant contact. The staff are great and the interactions have been good. I have not met the executive director yet and I am looking forward to meeting her. Everyone else is personable and friendly.

[Name removed] the Director has been very helpful and has been great to work with. We have been happy with our experience here. My loved one is happy with the meals. The room is good for my loved one, and we were able to pick it out for them.

What really stood out to us right away was the overall friendliness of the staff, the way the community was decorated and how clean it was.

The Brookdale Saginaw facility itself is very clean and very welcoming. We were very impressed with all the staff we met on our initial tour and just how long they have been working there