Serene Gardens

They always seem to be short staffed, price is constantly going up The experience would be better if they were fully staffed, and if they make sure they are doing their job instead of being on their phones and ignoring patients.

It started out pretty good, then after I chose a different Hospice than they recommended, things went down hill. Most of the aides were friendly and took good care of [name removed]. The admin staff were friendly at first. Then their attitude changed and they wouldn't even acknowledge me.

Just ok. Everyone has their own specific needs so it's hard to be everything to everyone. As always some people are very good and should be paid a lot more. Others are in the wrong line of work.

Unfortunately, we did not have a great experience. After a month, even with daily visits, I noticed my dad's hygiene and room cleanliness were being neglected. His stay there was to include medication management, showers, bed changes, housekeeping, all 3 meals, and help with dressing and such. I would never recommend this place to anyone with loved ones.

I would say that the person who is going to live there needs to be pretty well off to afford it, but it's a nice place with good activities and food if you can comfortably afford it.

They been undergoing new management for the past two months. I'm giving them a try. We picked this community because of the recommendation from my mothers place.

I have recommended people consider The Avalon of Auburn Hills. The facility is nice, clean, and modern. The food was fair, it may be better for those that can go to the main dining room. My mom ate on her floor, in Memory Care dining, that had food brought up. The staff is mostly good. We visited often so, communication with the family was frequent. I would recommend soft flooring in the bathroom for patients who have a tendency to fall.

I feel like the prices quoted were very different than what was billed. But if it's affordable for someone it's a great place to have a family member live.

Our family had an in person tour and we just did not really care for it, it was very dark and not very welcoming

The communication between the staff, patients, families, nurse, and therapists was a bit lacking. They seemed to be short staffed most of the time. My loved one just didn't get the care ( one on one) that they needed. It was not a good fit.

We picked this community because, they could get my loved one in right away, and they were very accomodationg. Overall, it was a short experience, and my love done was there a short period of time.

This was a bigger community and it felt like a resort. This wouldn't have been a good fit for my loved one. Memory Care was a tucked away unit inside the community.

Make sure you get everything in writing as far as the financial aspect. They need to improve on their billing system. Make sure your monthly bill is coming out of your account. The nursing staff is great and they do a good job. I would recommend it, as it is a nice place. My loved one has adapted well.

I would say to maybe look around more for another community for your loved one. Two of my loved ones have been here and when my first loved one was here it was new and now it is not as new. My current loved one does not mind the looks as much. I feel like they do not have the staff to be able to do more with the residents. I have to go pick up my loved one to take him to go get his hair cut and any grooming done.

Let me preface my remarks by saying that the pandemic made operating of any of these assisted living places difficult. There was instances of long wait times & mom hesitated to press her button for any small thing: she starting doing most everything herself, including the bathroom, which is a liability issue. Mom was at a 3rd level of care, but rate should have been adjusted as she became more self sufficient; a reappraisal was not done. Expired food was found on shelves & in her mini fridge. Laundry was not sorted (whites got dingy from mixed loads), food in dining room was not geared towards senior's diets (onions, cruciferous vegs like broccoli that are hard to digest). They did help with a GF diet. Mom moved out with another person's meds; Mom had side effects from taking wrong meds for 10 days. Medtechs are basically kids dispensing meds. Upon moving out, it was found that 227. in items were missing, though things were marked. We are owed pro rata rent of 2.7+K 10 wks later.

They have a set meal plan, and they don't give an additional choice if the resident doesn't like what is served. The community has a lot of turnover of staff. The activities director is awesome, and tries to get my loved one involved in activities. The front desk attendants are wonderful. If the current Executive Director was there a year ago, I wouldn't have put my loved one in this community. I am currently looking for a new community for my loved one.

We do feel that this community is a good place, but they could just use some improvements when it come to the care of elderly people

Most of the staff are very caring; however, they don't keep track of a lot of their employees. The care for the residents than lacks due to this. The communication wasn't good within the community when I had to call for my loved one.

Brookdale Bay City is a nice little place. The food was good. The room sizes and layout of the community were good, it was easy to get around. The staff was average. The location was a big factor for us.