Serene Gardens

We had a loved one living @GHLC for 1 1/2yrs In that time we became "family" with the staff & residents. We visit weekly, volunteering and Chapel.

WE HAVE ENJOYED GETTING TO KNOW BOTH STAFF AND RESIDENTS OVER THE PAST SEVERAL YEARS. WE ENJOY ACTIVITIES WITH THE RESIDENTS INCLUDING DOME CHAPEL SERVICES,

It seems the kitchen can not handle special dietary requirements. The doctor put my mom on a lactose free diet. The kitchen doesn't have any lactose free ingredients or even lactose free milk. Instead they just don't give her anything with lactose. So she ends up with very little at meals. I was there for lunch one day and all she got was a fish patty. And water. The doctor wants her to have a nutrition drink every day, like boost or ensure. Grand Haven has just stopped the nutrition drink all together because of the lactose free. But ensure makes one that is lactose free! It's extremely frustrating because we pay so much but they can't seem to handle a common dietary need.

The compassion of the staff and how they help residents and family is comforting. Follow through on certain issues has not been stellar.

I am quite satisfied with our experience at Brookdale. Staff is friendly and willing to help. It's the best fit for my husband.

Many things were missing from my husband's room and we were unable to retrieve all of them. The person across the hall had a lot of things in her room. At least we were able to retrieve those! For the memory care unit. The unit just seemed depressing, hard to judge how clean. Staff very friendly, helpful. I was away, and had to text director to get staff to take him outside. His visitors reported that he was either sitting by himself or pacing the halls. I found him walking upset in halls when I picked him up. I don't know about meal because my husband is unable to remember anything about them. Did not get any feedback on activities. Did get one text with a picture of him on the putting green outside. He did not want to be there, kept trying to leave, so I don't think he was off the locked unit much. If he could have stayed in assisted living, I would have thought the value for money was a 5. Although the staff in memory care was very good, I'm not sure there were enough to give the care I wanted for him.

I like that it is smaller than most. Staff knows residents by name.It was very hard and stressful to pick. It was comparing "apples and oranges". It did seem to be a good price. Also they had an arrangement to get my loved one, out for an outside doctors appointment.

We highly recommend Clarkston Comfort Care and have also received positive feedback from others that have visited. One of the main positives is the staff and the care they provide. It's not perfect and improvements can be made, but I am so comfortable leaving when I visit knowing my loved one is being cared for.

The residents are treated as independents. Unfortunately, they have a very slow response time when a resident calls for help. Sometimes the response is non-existent. Not sure if this is due to understaffing or incompetence. My mom feels the residents aren't notified well if activities. They write it on the board in the dining room the day of but there is no reminding the residents before that. Since residents like my mom have issues with memory, more reminders would be appreciated. Maybe a flyer slid under the door. We also think that there needs to be more variety in the activities that are provided to the residents.

I would recommend to other families. They are very knowledgeable and experienced. We picked this community, because my brother recommended it.

It's a nice facility, and they just remodeled it. They have nice housing, and offer good meals. They have problems with keeping help. There has been a change in staff. My loved one has had good care. They are trying different things to see if her condition will improve. The people are nice. They offer special events for the residents. Overall, I would recommend to other families.

This wasn't the right fit for our loved one. The community felt old. The rooms were smaller and the areas were clean. I feel the community could use some renovations.

I would tell others that we were going to put my father-in-law into Clarkston comfort care and they took the non-refundable fee and went to see my father-in-law to evaluate him. They decided they were not going to take him and then never contacted anybody and kept the money. I was very disappointed in that.

Overall, our experience has been pretty good at this facility. The meals are pretty good, the quality is better on somedays than others sometimes. Housekeeping is often and they do a good job. Communication with the family is good. The staff is overall pretty good. They could probably do with more staff. My loved one often has to wait awhile for assistance when she presses her call button. I would recommend this facility to family and friends.

I thought overall the staff were pretty good. It is a newer facility so that is really a plus. My loved one had been in a few places previously and none of them were nearly as good as this one. If you are looking for a nice clean place for end of life, this would a good choice. I would recommend Clarkston Comfort Care.

I think The Avalon of Auburn Hills is a very clean and modern facility, which I really appreciate. Our whole family has been impressed with the facility, yet It's still a very warm and family-like atmosphere. Overall I think the care of our family member is good. We've had to talk with them a few times about her diet. Sometimes that communication wasn't getting to their dietary department. Coordination of that took some time, but we finally did get it resolved.

Our family had an in-person tour and from everything we saw and the staff members we spoke with we thought it was a really good experience.

The staff is very friendly and caring. The facility is new and clean. We were very happy with the level of care but we moved our mom out because she wanted to be in a larger facility with more people.

Communication is excellent, as is the friendly and helpful staff. Unfortunately, they were taken over by a new company which immediately raised the price exactly the amount of social security raise, 8.7%. I found that insulting, as it was so obvious!

My loved one seems to like the food. They have a lot of activities available. They have the best care available for the residents. They need to improve on staffing.