Serene Gardens

I feel like the prices quoted were very different than what was billed. But if it's affordable for someone it's a great place to have a family member live.

Our family had an in person tour and we just did not really care for it, it was very dark and not very welcoming

The communication between the staff, patients, families, nurse, and therapists was a bit lacking. They seemed to be short staffed most of the time. My loved one just didn't get the care ( one on one) that they needed. It was not a good fit.

We picked this community because, they could get my loved one in right away, and they were very accomodationg. Overall, it was a short experience, and my love done was there a short period of time.

This was a bigger community and it felt like a resort. This wouldn't have been a good fit for my loved one. Memory Care was a tucked away unit inside the community.

Make sure you get everything in writing as far as the financial aspect. They need to improve on their billing system. Make sure your monthly bill is coming out of your account. The nursing staff is great and they do a good job. I would recommend it, as it is a nice place. My loved one has adapted well.

I would say to maybe look around more for another community for your loved one. Two of my loved ones have been here and when my first loved one was here it was new and now it is not as new. My current loved one does not mind the looks as much. I feel like they do not have the staff to be able to do more with the residents. I have to go pick up my loved one to take him to go get his hair cut and any grooming done.

Let me preface my remarks by saying that the pandemic made operating of any of these assisted living places difficult. There was instances of long wait times & mom hesitated to press her button for any small thing: she starting doing most everything herself, including the bathroom, which is a liability issue. Mom was at a 3rd level of care, but rate should have been adjusted as she became more self sufficient; a reappraisal was not done. Expired food was found on shelves & in her mini fridge. Laundry was not sorted (whites got dingy from mixed loads), food in dining room was not geared towards senior's diets (onions, cruciferous vegs like broccoli that are hard to digest). They did help with a GF diet. Mom moved out with another person's meds; Mom had side effects from taking wrong meds for 10 days. Medtechs are basically kids dispensing meds. Upon moving out, it was found that 227. in items were missing, though things were marked. We are owed pro rata rent of 2.7+K 10 wks later.

They have a set meal plan, and they don't give an additional choice if the resident doesn't like what is served. The community has a lot of turnover of staff. The activities director is awesome, and tries to get my loved one involved in activities. The front desk attendants are wonderful. If the current Executive Director was there a year ago, I wouldn't have put my loved one in this community. I am currently looking for a new community for my loved one.

We do feel that this community is a good place, but they could just use some improvements when it come to the care of elderly people

Most of the staff are very caring; however, they don't keep track of a lot of their employees. The care for the residents than lacks due to this. The communication wasn't good within the community when I had to call for my loved one.

Brookdale Bay City is a nice little place. The food was good. The room sizes and layout of the community were good, it was easy to get around. The staff was average. The location was a big factor for us.

The staff does a good job of putting their best foot forward. They usually have about 3 staff members per 20 residents. The building is very clean and attractive looking. The rooms are appropriately sized and spacious. The staff cleans often as well as doing the laundry. They serve 3 meals a day and serve desserts/snacks. If my mom needs food in the middle of the day they are able to get her more food. For activities, they offer exercise classes. I was lead to believe they would be doing memory care and have different groups come in to entertain but I have seen very little and not as much as I thought there would be. They also said that they would take my mom on field trips but from what I’m aware that hasn’t happened in the 2 months she’s been there.

I was not too happy with this facility. They advertise that they do activities hourly, but when I went to visit, there were no activities being done. I didn't like the fact that they weren't entirely truthful in their advertisement.

I toured this community for my mother, and her needs. My tour overall was okay. I felt the atmosphere in this community was like a hospital. I wanted a more homey environment for my mother. It is a decent community, but not the one for us overall.

During my tour of the Prestige Pointe, I noticed that the place was very dark. The rooms had very little sunlight, and the main area was not vert cheerful. It seemed like the only option the residents had was to either sit in their rooms or sit in the main area. The place had a bad urine smell as well.

We had to move out of this community as they were not able to care for my wife's needs. They charged us for extras that some of the staff did not have the qualifications to help with. Some of the staff are nice and others are not as nice. The food is pretty good. This community is not as well managed as other communities in the area. I am not sure I would recommend this community.

I would recommend this community if you would like to live in Frankenmuth. Mom does not like the food as there is not much variety. They offer daily activities such as bingo and crafts. They offer church services. The communication with the administration could be better. I feel they need more staff. The staff they do have are caring and take good care of mom. They keep the community clean.

Our family was looking for a larger facility with more options for socialization. To be fair we didn't meet with the director as upon visual inspection we could tell it wouldn't some of the requirements were anticipating.