Serene Gardens

Things I wasn't happy with; 1. Had to buzz in front door, but no one was ever at front desk to let you in our out. 2. My moms room always smelled of urine, they left her sheets or clothes in the shower, would only launder 1x week. 3. Turnover in the caregivers was constant. No one working there seemed happy.

It was very misleading that they had activities for their clients when in fact they did not even have a director. The main goal for me placing my mom was to have more social interaction and options to keep her mind active. It was clear she should have been placed in assisted living and not memory care. The nurse should have recognized that on her assessment. But I guess when their goal was to fill beds and more expensive ones they went that route. Totally disappointed to be so misled. I would not recommend this facility to others.

This community did not compare to the facility that we picked for our loved one. Just was not what we were looking for.

I wasn't impressed with the community. They ignored my loved one and brought the meals to them due to the pandemic. They only tried half-hearted to engage my loved on with activities. The food looked like Gordon foods. It didn't seem that the community put little effort into the meals during the pandemic. The dining room food was better, prior to COVID. I was able to do window visits, this was the highlight of the stay here.

The staff at this community were nice, however they seemed to only be working for their paycheck. The last few days my loved one lived there they did not have sheets or blankets on their bed and they did not take care of their personal needs. The food was not good.

With an average monthly rate exceeding $3000 we cannot consider this facility

We toured this place when we were looking into care options for my loved one. I was not impressed by what I saw here and I didn't like the feel of the community. The inside just felt very dark and depressing, and I didn't think it would be a good atmosphere for a memory care patient.

Everyone involved with caring for others must realize that each individual, especially the elderly, have different needs. All resident care facilities should maintain ample educated, trustworthy and trained staff to care for their residents. Caregivers should be able to recognize and address each resident’s needs. I did not find this kind of care at Sunrise of West Bloomfield, Michigan.

Important points: 1. Admin staff are rarely on site. As a result, our family member was without pain meds for a long period of time. 2. Aids are left alone. Aids are not on the same page with med delivery or communicating rules to family members. I believe after speaking to the Wellness Director, clear guidelines have not been communicated. Staff do their best. 3. Hospice nurses give directives that are not followed. It takes hiring and outside aid or a family member to make sure instructions are followed. I would not recommend this facility!! At a time when things are stressful, the admin staff left our family feeling stressed and frustrated.

We were there a total of 19 days before dad "fell" out of his bed. He never received a call button. And the evening staff was not polite. If you can take care of yourself it's not bad. But for someone who needs assistance it's not good.

[name removed] does not return any calls from myself or my wife concerning my mother in laws status on the waiting list for memory care!! They claim that the A&D waiver program is acceptable for partial payment with the remainder coming from her income and told is she was at the top of the waiting list..next in line over a year ago but since then they will not return our calls.very unprofessional!!

They were no help to her whatsoever ever. I was there 2-3 times a day just to make sure she was ok and getting fluids after I took her to emergency for being impacted after she had been there for three weeks. I asked them to give her bone broth and water I left in her refrigerator and nothing was ever touched. After the first visit to emergency she was back to emergency in 5 days so that's when I removed her from there.

Just walk in and look around for yourself. Look at the residents, look at their hair, and clothing, go during meal time. Please do your due diligence and inspect this place before you place your loved one here. It takes forever to get buzzed inside after 5 pm. The management ([name removed]) and staff do not care about the residents. Medicine is rarely given on time or prescriptions filled on time. They ran out of meds several times and informed us that we would have to go get more due to the pharmacy being closed on the weekend. They leave meds in the admins or nurse's office and are not locked up in the med rooms. They gaslight residents and family members. Call buttons go unanswered for hours. When staff is questioned, they always have the same answer: "Sorry, the call buttons are down again." This is unacceptable for anyone who needs assistance. Showers are not given by the staff as scheduled. The staff lies and says the residents "refused" the shower or did not give a shower

I would strongly advise against placing a loved one in this facility. The staff here are consistently rude and unprofessional, showing little respect or compassion for the residents. We've witnessed multiple instances of staff withholding medication and delivering verbal lashings to residents. When we brought these issues up with management, they assured us that changes would be made, but nothing has improved. On top of that, the food is of poor quality, often served cold and late to residents who don’t eat in the dining room. This place is not a safe or caring environment, and management seems uninterested in making any meaningful improvements. Please think twice before considering this facility.

My loved one has dementia. They have no business taking on that level of need because no one was willing to take the time to know or care for her needs. She is not capable of asking for help. No one was concerned enough to find out what she needed. When I asked them to give her fluids all day NO ONE bothered. I left bone broth and water in the refrigerator in her room and asked them to have her drink them. When I would go in (2 times every day) nothing had been moved from the refrigerator. When I would ask why no one knew anything.

Don't go there! I was so disappointed with this place. Both my parents have passed and I have so much guilt about choosing Avalon. Absolutely horrible experience.

If I could give this place 0 stars I would. I would like to start with is the building is absolutely horrible, there’s mold growing in the building specifically in room #4 that was being used as a storage room, the carpet is disgusting, there’s one resident who’s flooded her room MULTIPLE times and it has leaked into the hallways and they have yet to replace it. There is 2 laundry rooms with 2 washers and dryers each but they both only have 1 washer and dryer in each there’s been countless times we’ve requested for them to be fixed and nothing happens. Management is too worried about making the building look decent but that’s like putting lipstick on a dumpster. The beginning of this year the heat went out and was out for almost a month, in the summer time the air doesn’t work so everyone’s miserable and it’s hard to work. When it rains too hard the dining room floods like the building is sinking in the back, the residents pay so much money to live there and the care is half [profanity removed]

My mom was in Serene Gardens for several months after she left rehab due to a broken hip. During her stay there she had 2 incidents resulting from improper transfers. The first resulted in a broken ankle and after that they refused to get her out of bed. She was essentially bed ridden for 5 months even though doctors gave her clearance to put weight on the leg. I can only speculate that they were concerned about their ability to provide proper care. The other incident resulted in a disclocated knee which required full knee replacement surgery. After 5 months laying in bed she is weak and the staff did not properly transfer her to a wheelchair when we requested to have her get out of bed. Unfortunately the care is subpar and the staff's ability to own up to their mistakes is very unsettling. The staff are friendly but may not be equipped to handle someone that needs extensive assistance. The place is new and looks great.

They were not equipped to care for someone who was partially paralyzed. Nor aware of the need to give him the timely setup for his breathing treatment and then turning off the machine when it was finished. I was so disappointed. !! Quality was horrible. Not enough staff. Call light would not be answered. On his first night, he told me people don't answer the light. We waited 45 minutes. I then found people on the other side of the building. They said that they thought the light was just left on from earlier. So they ignored it. Meals were ok. Activities does not apply. He couldn't participate. Care was totally insufficient.

I am not impressed by the 'pretty exterior' of this assisted living facility. The exterior facade does not mask the 'ugliness' of the inner dynamics controlled by the owner/operator. It is sad that vulnerable adults are controlled by this place. I hope the state of Michigan does a thorough investigation of this facility and how it operates.