Serene Gardens

They always seem to be short staffed, price is constantly going up The experience would be better if they were fully staffed, and if they make sure they are doing their job instead of being on their phones and ignoring patients.

It started out pretty good, then after I chose a different Hospice than they recommended, things went down hill. Most of the aides were friendly and took good care of [name removed]. The admin staff were friendly at first. Then their attitude changed and they wouldn't even acknowledge me.

Just ok. Everyone has their own specific needs so it's hard to be everything to everyone. As always some people are very good and should be paid a lot more. Others are in the wrong line of work.

Mobile Phone service is non existing, Verizon lousy connection and T mobile no service. Cant call mom and have any kind of communication. I feel they are understaffed. Not great communication . I wish they had more activities and encouraged participation more. Very disappointed - For almost $8k a month I shouldn't be washing my moms bathroom floor, or not able to call her

I have recommended people consider The Avalon of Auburn Hills. The facility is nice, clean, and modern. The food was fair, it may be better for those that can go to the main dining room. My mom ate on her floor, in Memory Care dining, that had food brought up. The staff is mostly good. We visited often so, communication with the family was frequent. I would recommend soft flooring in the bathroom for patients who have a tendency to fall.

My loved one was a resident at Sunrise of West Bloomfield. They talked a great talk, but that's all it was. We had a Care Meeting about issues that we were having and nothing changed. The wait time is ridiculous. There was no hair washing for 2 weeks, until I did it myself. No feet washing. The monthly cost for total care is very high. Overall, unacceptable care. They document their care. My loved one told me several times, I don't care what they document , it's not all true. I would not recommend this facility to family and friends.

The communication between the staff, patients, families, nurse, and therapists was a bit lacking. They seemed to be short staffed most of the time. My loved one just didn't get the care ( one on one) that they needed. It was not a good fit.

Let me preface my remarks by saying that the pandemic made operating of any of these assisted living places difficult. There was instances of long wait times & mom hesitated to press her button for any small thing: she starting doing most everything herself, including the bathroom, which is a liability issue. Mom was at a 3rd level of care, but rate should have been adjusted as she became more self sufficient; a reappraisal was not done. Expired food was found on shelves & in her mini fridge. Laundry was not sorted (whites got dingy from mixed loads), food in dining room was not geared towards senior's diets (onions, cruciferous vegs like broccoli that are hard to digest). They did help with a GF diet. Mom moved out with another person's meds; Mom had side effects from taking wrong meds for 10 days. Medtechs are basically kids dispensing meds. Upon moving out, it was found that 227. in items were missing, though things were marked. We are owed pro rata rent of 2.7+K 10 wks later.

I would advise to not go to this community. We are not liking how this community is working out for our loved one and looking for a new place.

They have a set meal plan, and they don't give an additional choice if the resident doesn't like what is served. The community has a lot of turnover of staff. The activities director is awesome, and tries to get my loved one involved in activities. The front desk attendants are wonderful. If the current Executive Director was there a year ago, I wouldn't have put my loved one in this community. I am currently looking for a new community for my loved one.

We do feel that this community is a good place, but they could just use some improvements when it come to the care of elderly people

Most of the staff are very caring; however, they don't keep track of a lot of their employees. The care for the residents than lacks due to this. The communication wasn't good within the community when I had to call for my loved one.

Brookdale Bay City is a nice little place. The food was good. The room sizes and layout of the community were good, it was easy to get around. The staff was average. The location was a big factor for us.

The staff does a good job of putting their best foot forward. They usually have about 3 staff members per 20 residents. The building is very clean and attractive looking. The rooms are appropriately sized and spacious. The staff cleans often as well as doing the laundry. They serve 3 meals a day and serve desserts/snacks. If my mom needs food in the middle of the day they are able to get her more food. For activities, they offer exercise classes. I was lead to believe they would be doing memory care and have different groups come in to entertain but I have seen very little and not as much as I thought there would be. They also said that they would take my mom on field trips but from what I’m aware that hasn’t happened in the 2 months she’s been there.

I was not too happy with this facility. They advertise that they do activities hourly, but when I went to visit, there were no activities being done. I didn't like the fact that they weren't entirely truthful in their advertisement.

I toured this community for my mother, and her needs. My tour overall was okay. I felt the atmosphere in this community was like a hospital. I wanted a more homey environment for my mother. It is a decent community, but not the one for us overall.

During my tour of the Prestige Pointe, I noticed that the place was very dark. The rooms had very little sunlight, and the main area was not vert cheerful. It seemed like the only option the residents had was to either sit in their rooms or sit in the main area. The place had a bad urine smell as well.

I would recommend this community if you would like to live in Frankenmuth. Mom does not like the food as there is not much variety. They offer daily activities such as bingo and crafts. They offer church services. The communication with the administration could be better. I feel they need more staff. The staff they do have are caring and take good care of mom. They keep the community clean.

Our family was looking for a larger facility with more options for socialization. To be fair we didn't meet with the director as upon visual inspection we could tell it wouldn't some of the requirements were anticipating.

Too far from family and not a good fit for care needs.