Serene Gardens

There is never a place that is good enough for mom, but we believe that they are doing their best with the lack of resources they have

Nice room but smaller than my loved one wanted.

We have always thought highly of Grandhaven. Some of the activities available are daily activities such as bingo, group exercises, and singalongs to name a few. The food seems to have a rotation with good variety and alternatives available for the residents.

The care for my brother was good here but reimbursement policy was horrible. My brother passed away a couple months ago and they still have not reimbursed me. I would recommend them but with that caveat.

Modest, clean facility. Good options for room sizes and care assistance. Even have 2 bedroom options.

The community is good at answering your questions and the communication is good between the staff and our family. They keep us well informed and up to date. I would recommend this community to others based on my experience.

IT's been great, except for staff coming and going. A nurse quit, several of the aides quit, the one who does the intake quit. It's been frustrating not having continuity of care. The other day one of the aides yelled at me, and that's happened a couple of times. The managers and receptionists are really, really nice though. The aides are good sometimes, other times they are not. Overall, the people have been very, very friendly, they've been good to me and my loved one. The food's not the best in the world, but my loved one likes it well enough. There's only one activity right now - bingo. And sometimes they do crafts, but not very often because you can't gather together right now.

Lovely, intimate cozy place! They had a great option of two rooms that made a suite. Liked the friendly staff and many inviting areas for activities.

My mom has been a resident of GHLC since [date removed]. Covid has put a damper on many activities and visits but the GHLC staff work very hard to entertain and keep their residents spirits up. The staff works so hard, the rooms are very nice, the food prepared tastefully. In the beginning till I understood the protocol, I had some issues which have been worked out and staff is very willing to talk things over and do what they can to make each resident's stay a good match. I recommend this facility. My mom is very happy.

I am a daughter of a resident in Memory Care at Grand Haven Living Center. My mother has been residing here for the past nine months. Although the Corona 19 virus has added challenges, I have found the staff available to answer questions and concerns that I might have had. They have tried to arrange outdoor visits during the nice weather and set them up inside during the Fall in a safe manner. The Life enrichment team has set up Face Time visits when in person gathering has not been possible. They provide a variety of activities for the residents which has been helpful during the winter months. The caregivers treat my mother with kindness and compassion. I look forward to in person visits when it is safe to do so.

Compared to the other communities we spoke with, the First & Main of Auburn hills was very reasonably priced. They also are very cooperative with our loved one.

The staff members at First & Main are very friendly, and are very social. They had some issues with staffing during COVID, but when they are staffed they are very good. It is a fairly good value, and the reason we picked this community is we believed they had the residents care on top priority. They seemed to be really concerned about everyone's well being. The rooms are very nice, our loved one is in a one room suite, it is perfect for her and she is comfortable. From our understanding the seems to be enjoyed the food.

They are excellent for someone who is still relatively independent. They are not as good for someone with higher care needs. Rooms sizes are good. They have outdoor space. The food is good. The staff is caring.

The staff was good. The food was adequate.The kitchen staff was easy to work with. The room sizes and layout of the community was good. They had outdoor space for the residents to use. Overall we had a good experience.

A very quiet and comfortable place. Having the woods and trees gave it a homey feeling. I liked the idea that a number of the staff had longevity. The non-carpeted floors are lovely in looks and I am sure easier to keep clean, however, they do not help with lessening any noise.

I'm so thankful for the staff at Prestige Pointe. Dad has been happy here for nearly 8 years. He has good care for his Alzheimer's. He is at peace and happy. We are blessed.

Our mother suffered a health set back and after discharge from hospital was sent to rehab. She had a steady decline in mental awareness and developed depression. We decided to bring her home to Prestige Pointe, to her comfort zone. The change in her was immediate and unbelievable. She is smiling again after a horrible two weeks. Thank you Prestige Point Staff.

Having my mother at your facility is very important to me. Your staff are very polite, thoughtful and caring to the residents. Thank you for being here.

I am very pleased with the care my mother receives at Prestige Pointe. She likes the independent feeling she has, yet knows if she needs anything, there is always someone there. When I have a question or concern, it is addressed promptly, and it is clear that the resident care comes first. My mom has lived at Prestige almost a year, and I have yet to worry about her care, as I know her Prestige "guardian angels" are watching over her. I rate four stars instead of five only because the building itself is in need of updates and repairs.

The staff here is really nice and they do a really good job in making sure they interact engage my Mother in various activities. They have great communication and if anything happens they call me immediately. For activities, they have things like games, singing, watching TV, and parties. I would recommend this facility to other families.