Serene Gardens

1. 3 (overall experience is declining) 2. 4 (turnover and lower wages are showing here) 3. 4 (most of the staff are still friendly) 4. 3 (quality declining as experienced staff leave for better pay) 5. 2 (They were getting bills from the pharmacy and not giving them to me to pay until [name removed] stepped in) 6. 5 (Food quality is still great!) 7. 3 (There aren't as many things as when mom first moved in) 8. 4 (Still a value in the market, but the workers need to be paid more to stay competitive)

Positive: The intake process was smooth and the main contacts[Name Removed] were pleasant to work with. Care staff were also nice and friendly. The facility was clean and seemed to offer a range of activities. Negative: it quickly became apparent [Name Removed] care needs were beyond what Serene could provide. She needed extra assistance eating, getting out of bed, etc. Several times we found her food in her room uneaten and her still in bed. I don't fault the staff for this. I think there were simply too few of them for the number of patients. Bottom line: it's a good place if your loved one is still relatively physically capable. Otherwise, the level of care isn't suitable.

I am unhappy with staff at the facility. I would tell others looking to choose a facility that has trained fully skilled at patient care and with memory care training if this is needed for their loved one. I would not recommend Serene Gardens of Rochester Hills.

Helpful with setting up and assisting families . It recommended for more high functioning people. My mom is more high functioning than the people that lived there so it wasn't a fit for her . I was disappointed they don't assist with rides to doctors appointments

Overall the place was nice and the people were very nice and genuine. They were slow to respond to the call button. Also promised to return and never came back. Switching over the medication service was a nightmare and no one at Serene understood the ins and outs of the process. The food smelled amazing but was not very nutritional. Lots of carb heavy meals and the vegetables were always overcooked. My mother was a diabetic and I was concerned with the amount of carbs she was eating at every meal. I never tasted the food myself because of my own dietary restrictions. They are understaffed which causes the workers to be stressed. Also the workers are hired off the street and facebook which means some lack the passion for this type of hard work. This creates turnover, understaffing, and overworked employees. But again everyone we interacted with was very nice and genuine. I would recommend Serene the place is very secure and I felt comfortable that my mother was safe and in good hands. They can work to improve the few concerns I expressed.

Not sure I would recommend. When my mom really started to decline I am not sure she got as much care as she needed. We picked them because it was a new building nicely appointed.

They always seem to be short staffed, price is constantly going up The experience would be better if they were fully staffed, and if they make sure they are doing their job instead of being on their phones and ignoring patients.

It started out pretty good, then after I chose a different Hospice than they recommended, things went down hill. Most of the aides were friendly and took good care of [name removed]. The admin staff were friendly at first. Then their attitude changed and they wouldn't even acknowledge me.

Just ok. Everyone has their own specific needs so it's hard to be everything to everyone. As always some people are very good and should be paid a lot more. Others are in the wrong line of work.

Mobile Phone service is non existing, Verizon lousy connection and T mobile no service. Cant call mom and have any kind of communication. I feel they are understaffed. Not great communication . I wish they had more activities and encouraged participation more. Very disappointed - For almost $8k a month I shouldn't be washing my moms bathroom floor, or not able to call her

Unfortunately, we did not have a great experience. After a month, even with daily visits, I noticed my dad's hygiene and room cleanliness were being neglected. His stay there was to include medication management, showers, bed changes, housekeeping, all 3 meals, and help with dressing and such. I would never recommend this place to anyone with loved ones.

I would say that the person who is going to live there needs to be pretty well off to afford it, but it's a nice place with good activities and food if you can comfortably afford it.

They been undergoing new management for the past two months. I'm giving them a try. We picked this community because of the recommendation from my mothers place.

I have recommended people consider The Avalon of Auburn Hills. The facility is nice, clean, and modern. The food was fair, it may be better for those that can go to the main dining room. My mom ate on her floor, in Memory Care dining, that had food brought up. The staff is mostly good. We visited often so, communication with the family was frequent. I would recommend soft flooring in the bathroom for patients who have a tendency to fall.

My loved one was a resident at Sunrise of West Bloomfield. They talked a great talk, but that's all it was. We had a Care Meeting about issues that we were having and nothing changed. The wait time is ridiculous. There was no hair washing for 2 weeks, until I did it myself. No feet washing. The monthly cost for total care is very high. Overall, unacceptable care. They document their care. My loved one told me several times, I don't care what they document , it's not all true. I would not recommend this facility to family and friends.

I feel like the prices quoted were very different than what was billed. But if it's affordable for someone it's a great place to have a family member live.

Our family had an in person tour and we just did not really care for it, it was very dark and not very welcoming

The communication between the staff, patients, families, nurse, and therapists was a bit lacking. They seemed to be short staffed most of the time. My loved one just didn't get the care ( one on one) that they needed. It was not a good fit.

We picked this community because, they could get my loved one in right away, and they were very accomodationg. Overall, it was a short experience, and my love done was there a short period of time.

This was a bigger community and it felt like a resort. This wouldn't have been a good fit for my loved one. Memory Care was a tucked away unit inside the community.