Serene Gardens

We've had a good experience with Sterling House so far. The facility itself is very clean and well kept, and the staff have all been very friendly. The community has a nice family atmosphere, and we feel like they treat us just as well as they treat our loved one who lives there! She has had some complaints about the food, and having tried it myself I agree that it could use improvement. It's not bad, but could definitely be better.

All in all, everything was alright. My loved one was only there for a short time, but while they were there, everything was very clean. They definitely could have used some improvement as far as communication goes. It didn't seem like the staff was always aware of what was going on with the residents. Other than that, the staff was very friendly to both the residents and the families. We wouldn't have kept my loved one there if they weren't.

My mother enjoyed her short respite stay at Prestige Pines. I am sure we will be using the facility again for future respite stays.

We're very happy with this community so far! It's a very airy, clean, and inviting feeling facility. The staff seemed to have a genuine interest in taking care of the needs of the residents. They respond promptly and take care of anything that comes up immediately. One area that I feel like they could improve on a little is just the interpersonal skills of the caregivers. They're very prompt and helpful, but I wish they were a bit more personable, things like just checking in to say "Hi!", cheerfulness, etc.

Everyone is very friendly. There were a few hiccups at the beginning with the administration but everything was worked out. So far they have been very helpful and pleasant with mom. She can be difficult. The staff is always pleasant and helpful.

Met with staff and tour the facility. Nice setup and RN on site seems knowledgeable. Only negative is distance from Detroit. Doubtful anyone would visit and doc visited to offices in Detroit would be tough. 3K per month

visited and liked.. activities, has inhouse PT/OT/SLP,

Had some good feelings about Sunrise and some not so sure feelings. Good = residents seemed happy - even one woman I met in open double who preferred to stay in her room; Staff also seemed friendly - especially the director and her assistant. She spent a LOT of time with me explaining the Sunrise philosophy; she did not rush and was very kind. "Not so sures" = dog/cat on premises (mom doesn't like pets and I am allergic to cats); not very clear on how they will toilet/manage incontinence - care staff seem minimal - not sure how often they check on residents - only saw them passing med.

The director was very professional and nice, showed me around, introduced me to staff, explained rooms set-up, showed me a calendar of events and activities, also provide memory activities, hands on activities, help with bathing and medications, discussed costs and requirements ($2900-$3100); max of 20 residents for assisted living and 20 residents for Alz./dementia, does not work with medicaid

Very nice place.

Stop by for an improptu visit with Mom, first impression that she like it. Initially she indicated that she would be willing to do a short term visit (2-3 days) to see if she would like it.

I visited the location and was reasonably impressed with the appearance of the place and the reception I received by the director. I like the newness of the place and the fact that it is on one level.

Hospice; all inclusive rates.

I visited the location and was reasonably impressed with the appearance of the place and the reception I received by staff. This was the first place I visited, so I was just getting acquainted with the kind of experience a resident could expect. I like the newness of the place and the fact that it is on one level. I don't know enough about the cost options.

I really liked the facility and it looked very beautiful. All of the staff members were wonderful and nice. This community is more geared towards people who are very active and like going to a bunch of activities. It’s very bright, vibrant, and active here. The only downside is that they had a sales pitch and they really pushed it. The woman who was giving me the tour was dressed very provocatively to drive her sales pitch. I would recommend this facility, but for the right people who are active.

My mother has recently made the move into this community and so far I have no complaints of how things are going. The facility is a lot newer so I am hoping once they get some more experience with how things go, everything will run smoother. The staff have been kind and I am comfortable with the care they have been providing my mother at this time.

Although my family and I loved the community itself we did not like the location of it at all. Its just a little to far to have my parents there and us away from them. If this dosent apply to you I would say go for it.

My loved one was here for a brief respite stay, and while there are a few things they do very well there are also way they could improve. To start with the good, the caregivers are wonderful, they are all very friendly and professional. However, it is a very costly facility, and I don't feel like they provided much in terms of services and amenities for the price. They also did not have much in the way of activities.

Nice place, need to actively monitor your loved ones level of care

My mom one is in Clairbridge, the memory care community. The managers I worked with were very accommodating. They bent over backwards to help us. The food is excellent. I visited three times before my mom moved in.