Serene Gardens

Not sure I would recommend. When my mom really started to decline I am not sure she got as much care as she needed. We picked them because it was a new building nicely appointed.

They always seem to be short staffed, price is constantly going up The experience would be better if they were fully staffed, and if they make sure they are doing their job instead of being on their phones and ignoring patients.

It started out pretty good, then after I chose a different Hospice than they recommended, things went down hill. Most of the aides were friendly and took good care of [name removed]. The admin staff were friendly at first. Then their attitude changed and they wouldn't even acknowledge me.

Just ok. Everyone has their own specific needs so it's hard to be everything to everyone. As always some people are very good and should be paid a lot more. Others are in the wrong line of work.

Mobile Phone service is non existing, Verizon lousy connection and T mobile no service. Cant call mom and have any kind of communication. I feel they are understaffed. Not great communication . I wish they had more activities and encouraged participation more. Very disappointed - For almost $8k a month I shouldn't be washing my moms bathroom floor, or not able to call her

Unfortunately, we did not have a great experience. After a month, even with daily visits, I noticed my dad's hygiene and room cleanliness were being neglected. His stay there was to include medication management, showers, bed changes, housekeeping, all 3 meals, and help with dressing and such. I would never recommend this place to anyone with loved ones.

They been undergoing new management for the past two months. I'm giving them a try. We picked this community because of the recommendation from my mothers place.

I have recommended people consider The Avalon of Auburn Hills. The facility is nice, clean, and modern. The food was fair, it may be better for those that can go to the main dining room. My mom ate on her floor, in Memory Care dining, that had food brought up. The staff is mostly good. We visited often so, communication with the family was frequent. I would recommend soft flooring in the bathroom for patients who have a tendency to fall.

My loved one was a resident at Sunrise of West Bloomfield. They talked a great talk, but that's all it was. We had a Care Meeting about issues that we were having and nothing changed. The wait time is ridiculous. There was no hair washing for 2 weeks, until I did it myself. No feet washing. The monthly cost for total care is very high. Overall, unacceptable care. They document their care. My loved one told me several times, I don't care what they document , it's not all true. I would not recommend this facility to family and friends.

Our family had an in person tour and we just did not really care for it, it was very dark and not very welcoming

The communication between the staff, patients, families, nurse, and therapists was a bit lacking. They seemed to be short staffed most of the time. My loved one just didn't get the care ( one on one) that they needed. It was not a good fit.

We picked this community because, they could get my loved one in right away, and they were very accomodationg. Overall, it was a short experience, and my love done was there a short period of time.

This was a bigger community and it felt like a resort. This wouldn't have been a good fit for my loved one. Memory Care was a tucked away unit inside the community.

Let me preface my remarks by saying that the pandemic made operating of any of these assisted living places difficult. There was instances of long wait times & mom hesitated to press her button for any small thing: she starting doing most everything herself, including the bathroom, which is a liability issue. Mom was at a 3rd level of care, but rate should have been adjusted as she became more self sufficient; a reappraisal was not done. Expired food was found on shelves & in her mini fridge. Laundry was not sorted (whites got dingy from mixed loads), food in dining room was not geared towards senior's diets (onions, cruciferous vegs like broccoli that are hard to digest). They did help with a GF diet. Mom moved out with another person's meds; Mom had side effects from taking wrong meds for 10 days. Medtechs are basically kids dispensing meds. Upon moving out, it was found that 227. in items were missing, though things were marked. We are owed pro rata rent of 2.7+K 10 wks later.

I would advise to not go to this community. We are not liking how this community is working out for our loved one and looking for a new place.

They have a set meal plan, and they don't give an additional choice if the resident doesn't like what is served. The community has a lot of turnover of staff. The activities director is awesome, and tries to get my loved one involved in activities. The front desk attendants are wonderful. If the current Executive Director was there a year ago, I wouldn't have put my loved one in this community. I am currently looking for a new community for my loved one.

We do feel that this community is a good place, but they could just use some improvements when it come to the care of elderly people

Most of the staff are very caring; however, they don't keep track of a lot of their employees. The care for the residents than lacks due to this. The communication wasn't good within the community when I had to call for my loved one.

Brookdale Bay City is a nice little place. The food was good. The room sizes and layout of the community were good, it was easy to get around. The staff was average. The location was a big factor for us.

The staff does a good job of putting their best foot forward. They usually have about 3 staff members per 20 residents. The building is very clean and attractive looking. The rooms are appropriately sized and spacious. The staff cleans often as well as doing the laundry. They serve 3 meals a day and serve desserts/snacks. If my mom needs food in the middle of the day they are able to get her more food. For activities, they offer exercise classes. I was lead to believe they would be doing memory care and have different groups come in to entertain but I have seen very little and not as much as I thought there would be. They also said that they would take my mom on field trips but from what I’m aware that hasn’t happened in the 2 months she’s been there.