Senior Solutions Management Group

Staff turnover is higher than expected, hard to find and keep good staff. This seems to be a problem everywhere. On weekends they are light on staff. The maintenance and housekeeping are A+. Family is always welcomed, activities are available if you want to participate. The move in process was easy, the facility is only 2 stories. The meals are fine, there is always a choice of entrees. For people on a budget, this is the place.

My loved one is currently a resident at Arbor Terrace East Cobb and overall the experience at this facility has been okay so far. The cleanliness and the staff are good. The friendliness and the activities are great.

It's okay. Nothing spectacular but comfortable. Very convenient location to me -close to my home. Within budget. Cleaning and maintenance could use improvement. When I've pointed things out, it's been addressed quickly.

My dad wasn't very happy he moved out after a month. He needed more care than what was being provided. His friend said they have a low staffing issue. I think it's good for independent living. I wouldn't want a loved one there for the end of life time frame.

I didn't really love The Pointe at Cedar Park because the facilities were a bit older and the director who gave me my tour seemed rushed and hurried to get me out the door.

There are many issues... On the positive... The apartments are very large. This is why I haven't moved my loved one, the apartment is amazing. There are no exercise programs, no enrichment unless you like Bingo. The food is not good. The hallways have a lingering bad odor. They cancel the few activities they do have without notification. The staff is not professional or well trained. There are many medication mistakes. There are 15 or more vacant apartments on the adjacent hallway to my loved one. I would make a different choice if I could and would not recommend this place to anyone, even under the new management. Just being honest.

Doctor appointments must be Monday - Wednesday if the resident doesn't drive- no transportation after that. The Administrative staff are extremely hard to get ahold of. This is not the best choice for a loved one with no family in town to handle problems as the arise. Food was not acceptable. There are frequently no medical staff onsite. If the resident has an accident, an ambulance is called, but Garden Estates does not provide transportation back to the facility.

What we really like about the community are the activities - they have so many different things throughout the week for the residents, they do a really great job keeping them busy. We do think they can improvement on working better together as a team and have more attention to detail. With these improvements, we would recommend Regal Estates to other families.

I would say... for the price, it's as expected. Not super fancy, but my loved one has made friends, feels more independent, and is as content as they can be in this stage of life. So a win. Communication in the beginning was rough. But they did work to get my loved one acclimated and socializing.

The community is chronically understaffed. The kitchen is unresponsive to resident dietary needs while in Assisted Living and Independent Living areas of the community. Greatwood lost their Director of 23 years on [date removed]. Next Director, [name removed], did a "slash and burn" of staff, policies and services. She left [date removed]. Corporate sent another Director for a month or so. Current Director, [name removed] came [date removed] and has improved quality of food and amount served. He is well liked. Yesterday we got a letter that Greatwood has a new owner, that promises to "maintain the high quality of care and services that have always been provided at Greatwood. Here come more changes! My sister-in-law has been sick with GI symptoms for several weeks. She stated that many residents were also sick. While having these symptoms and notifying the kitchen, The meal that was delivered one morning for her breakfast was : sausage, bread and a bag of potato chips. It has been a roller-coaster ride for our family for the past 7 1/2 months. I understand the economic forces that Greatwood has been dealing with, but I do not feel that the residents have been kept informed, or considered a priority. I do not think it has been a good value and we are looking into other facilities for my sister in law.

It is a very nice facility as far as the upkeep, I think the nursing assistant were very good. I did not care for the business office people, financial aid people at all. They were very rude concerning my circumstances. If I had to do it all over again, I would not put my mom in any type of facility. If you do have your loved one in a facility, make sure to put a camera in their rooms.

Very nice. The staff was amazing. Much more older building. Didn't think mom would be comfortable here.

We certainly like the cleanliness of the community, it is a beautiful building and the facilities are nice, but they need more staff personnel. When we signed up initially we were told there was a nurse on staff at all times but there is no overnight nurse there. Their food also needs better quality - it tends to be a lot of deep friend items and looks like a toddlers lunch at times. For day to day living of healthy people it is fine.

This is a safe and clean community for your loved one. However, this community does lack activities and my loved one is really bored. The staff are pretty good at this community, they mean well but I think right now they are understaffed. They have good intentions but just like everywhere else they are currently understaffed so it shows in the service.

There was another community that stood out more to me and I felt that it met my loved ones needs.

This community was a little dated and run down and it was also more expensive than many of the other communities so it was not worth the cost.

Right when we walked into Providence it had a weird smell to it. But what we picked up from the tour was the activities looked great and geared towards the residents care levels and it was nice that the manager lived on the property. The facility has a lot of parking lots so we were not big fans of that. If it weren't for the weird smell, I think it would have been a great place.

The salesman here was wonderful and very friendly. It is an older building and you had to pay extra to have a power chair which is what I have to use to get around. I did not like that the assisted living and independent living was all in the same building. It also would have been hard for me to get in and out of the laundry facility. Overall with my mobility issues, this was not going to be a good fit.

Good location. Clean and well maintained. Still under consideration.