Senior Solutions Management Group

My Mother recently moved to Garden Estates, must say that a deciding factor in the move was [name removed], director of sales and marketing. Even before I made an appointment with her to visit the community, she was very helpful in answering questions and since the move [name removed] is the one person I know that when there is a issue and I bring it to her attention she makes sure to proceed with the remedy. And most importantly speaks to the residents when she greets them and makes visits and phone calls to check in on them [Name removed] is very professional in her job and takes the time to make each resident feel that they are important. Thank you [name removed] - you are the reason that my Mother made the move to Garden Estates.

Our mother has been there for about 9 months and has adjusted fairly well. The marketing person is very considerate and responsive. She is the main reason we considered Garden Estates. We have also found several of the attendees to be very helpful and take good care of our mother.

This is a very nice and beautiful community, my husband's room was nice and the staff was friendly, caring and attentive to my husband's needs. My husband was much younger than most of the residents there and he felt that he did not fit here at all and I felt he needed a different type of activity than what was offered here. We have decided to bring my husband home for now but I would recommend taking a tour of this community for your loved one.

My loved one has recently made the move into this community and so far things are going okay. I think the staff could have some more personality would be my only suggestion. I feel comfortable with the care but I would like it if they could smile more and act like they enjoy what they are doing. My aunt at least makes it down for one out of the three meals they provide and enjoys them very much.

We toured this community and my mom did not feel like this would be big enough community. they had a chef and a nice menu. They had a lot of great activities. This was too big for my mom. The staff were very nice and caring to what we were looking for. I would suggest families see this community for the care and value.

Jury is still out. Lots of potential here. Food, environment, location are all good. They are very understaffed and very quick to point out state guidelines instead of focusing on the right number of staff needed to provide good basic care. They are suppose to check on the residents every 2 hours but that rarely happens. Most of the staff really care--a few are taking up space. Management tries to force the residents into their structure instead of creating a structure that caterers to the residents. Medication management costs are ridicules and are way too high. They don't seem open to suggestions. Almost defensive when confronted. More staff and more flexibility to residents needs and this place would be first rate.

I was set to move into this community when a new employee called me and let me know I had to pay for their medical insurance or I could not move in. I did not move in there due to this issue. The community was nice and I was looking forward to moving in. The food was good and there were nice size rooms.

I have my Mother and Father here in a two bedroom apartment. Potential for a great place but currently severely understaffed to the point of Psychological neglect. Yes that is correct. Personal witness of residence waiting more than an hour for assistance. Food is NOT that good, mostly starch, way too salty, vegetables canned and nothing fresh. Mostly Prepackaged foods. No recipes or cooking that I could observe. Not very nutritious for the elderly. 95% of the staff gives good service when they do give service and for the most part are caring and compassionate. Middle management has been very responsive but really do not have the power effect a change. We are currently moving up the chain of command. We will see if we can get anywhere.

The facility is very clean and the staff is very friendly. The rooms are very nice and very roomy. It is very new and right now it is understaffed. They could use more help, which I know will come in the future. The food is good, but there are times when it is cold and you have to ask to have it re-heated. My husband has been in Memory Care for 2 weeks, so I may be being a little pre--mature with the reviews.

Could use some updating property wise, but over all everyone there is really nice, there is alot to do there the people there make the world a difference knowing that an elderly person can be here and be taken care of so far it has been a good place for my mom.

I chose the court for my Mother because it had everything I was looking for at a reasonable cost compared to others. I am disappointed that it was not pointed out to me they do not supply grab bars for the toilet area in the independent side. I asked about "handi cap friendly" and the answer was yes. Saw the emergency set ups and the shower is but not the toilet. Not sure what to do about that. I was expecting it to have one.

Mom always tells me about how nice and friendly all the residents there are. It is a very clean facility, but it can use some updates and repairs. My biggest concern though is the meals. She feels very rushed to get through her meals, and the portions have steadily decreased. They always have plenty to eat, but they often run out of the main menu item. There also seems to be a lot of turnover at the executive administration level, which is concerning as they need a good steady leader at the helm.

Every time that I have checked my uncle seems to be cared for quite a lot. I see the staff with him a lot, doing things for him, and he seems very happy. That is probably the best thing that they've got going. One area I can think of where I would like to see some improvement at Blair House Senior Living of Macon would be for them to have a lock on his door to prevent people that are supposed to come in there. Overall though it has been a very good experience that I would recommend.

It was nice. It was more like a rest home, it seems like, so it didn't leave a great impression with us. The people were nice.

I think as you get into any place, as you work out the glitches the score will be higher. I think that's where we are now. The organization is quite good. Regular meals are very good. The staff is extraordinarily good. It's wonderful and they care. I think that's a good recommendation coming from my mom. The glitches that occur, for instance, someone missing coming by to help with bathing - that's just a glitch. You get together once a month and talk about a care plan and reiterate what you do and don't like and they do their best to fix it. They are really trying.

Two years after my wife passed away, the prodding by my children and my self realization that living alone in my home with all the related upkeep and typical expense, I agreed with the children and decided on Greatwood at SugerLand. After my initial visit, meeting some of the current residents and touring the facilities, I was impressed with what I saw and made the decision to "Move In". The location was also big factor in my decision in the my children and grandchildren live relatively close by. Now a seasoned resident of 1 year and 7 months, I have found the fellow residents to be of different backgrounds and experiences yet with like needs and desires. Spare time activities are in-place and growing as the request an participation requires. The fellowship and commonalty is inspiring and helpful in the daily life. I STRONGLY recommend Greatwood @ Sugarland to all commers.

My brother-in-law chose The Pointe becasue of its closeness to family. I thought it was attractive, it's new, it's accessible, it's close to shops and restaurants. My mother-in-law loves the food and says she loves it there, she is really quite positive about The Pointe. Her room is nice, the bathroom is very small, she has her own AC unit, a nice window and view. The dining room is attractive and she says the food is really good. They allow therapy dogs which I thought was very nice. When I visited I did not see very many employees so they may have a higher resident to staff ratio than other places, but I'm not sure. I just noticed that their response time is slower. My mother-in-law had her meal delivered to her in her room and she was charged $3 which I thought was ridiculous. Maybe that is standard practice, but she had to sign for the $3 delivery fee when they brought her meal.

Nice residents, a few caring staff. Need more quality staff. Food is not very good

If there is changes in personnel then maybe I would consider.

I would say to stay away from Greatwood. It was a very different place when we first put mom there but within months things started to change for the worse and they haven't gotten better.