Senior Management Advisors

I would not recommend anyone have a loved one here that needs any kind of healthcare. I suppose if a place for a room and meals is what you seek GVBB is ok. I had a brother there that needed health care and after we had paid and moved in they then told me if it is not with in 7 miles we won't help out . They could not would not help find health care for his condition. A number of times they said they would find him the proper heath care and the never did I really don't think they even tried . The director ( wonder if the same one is still there ) was uncooperative and at times down right nasty. The good that came of it after much time and money wasted I moved him to a different facility , with in the same area the found the care he need right away and he is doing much better . it just took a little effort and caring which Grand Villa was not about to provided

Small rooms/apartments. Not an option for senior living. Just not very inviting for someone that is still able to function independently

Very good services for the low cost. Just not the place for Dad.

Not a good place, going downhill fast. Will be leaving within 2-3 months.

When I visited the facility I was disappointed. The place smelled of urine. Some of the residents that were waiting in the hall for a meal had soiled clothes and hair looked dirty. The employees were not friendly. They had only one elevator to go upstairs. They had a physical therapy room that was a tiny little room. I would not put my loved one here.

Before Gretchen in sales sells you a bill of goods, make sure you check the licenses of the nursing care there. The nurses are great but unfortunately they are limited on the care they can provide.Wound care is not allowed to be attended to by the nurses there. The aides are the problem.I also don't like to complain, but waiting for aides to take care of your Mother during times when help is needed promptly they prefer to be on their cell phones .Its clean, maintenance is great and dining is very good as well,but if you expect exceptional care on a daily basis, even just routine checking in on her, good luck. Also watch out for billing.The first month there, they accidently took $10,000 out of my Moms account. They are understaffed and it shows.

We toured this community when searching for a place for my mom. We were not impressed by them. They didn't offer many activities at all. There seemed to be a very sparse staff, although they were friendly. The food we tried during the tour didn't WOW us either. We decided on another community in the area.

The community did not offer enough care and activities for my loved one. The building was poorly maintained and had an extremely small dinning area for all of the residents. The staff who where on shift during my tour did not seem to be enjoying there job and looked very unhappy.

It has been very difficult but it's not all their fault either. My mother had to be put in the hospital . We had a rough start. She's not liking it but she hasn't been there that long. It's just been hard because she's been in and out of the hospital.

This is definitely not for people with Alzheimer’s Disease. The parking was fine. The problem is that they advertise that they provide care for people with Alzheimer’s and Dementia, but they are not equipped to provide care for these patients.

nursing home feel,,,and smell. front entrance is very dangerous.

Memory unit was a horror show--very depressing. It sorely needed renovation and I would hope never to go there again, even if it were the only place available. The apartments we saw were nice and renovated. But the majority of the common areas including the restaurant will be undergoing major renovation over the next 18 months. Too messy and too noisy--renovations were a promise--did not see them begun. Staff was very helpful.

It's not been a good experience. They say a lot of stuff but they don't deliver on it. It's been a very frustrating experience. They don't call back when they say they're going to. They promised that my mother would be involved with activities all day and there have been times when people come and she's sleeping in the middle of the day. These are big oops as far as I'm concerned. When I was there she was seated with somebody who didn't really talk to her and I asked them to correct this, to move her near someone she could interact with. They did it for one day and then she was back to sitting with this woman who was really depressing.

My mother began on the assisted living side and she was a bit disappointed with the few activities however, the rooms were a nice size and staff were nice. She was in the assisted living side for 1 1/2 years. Once her memory failed, we moved her to the memory care unit. At this time, she was able to dress herself, feed herself, bath herself and she walked with a walker. I hired outside individuals to be with her every day to keep her company until COVID-19 hit and no one was allowed in the facility. Within 2 months, my mother could not talk on the phone and I asked if she was being drugged. I later found a bill where they ordered her schizophrenia medicine without my approval. She was diagnosed with extreme dehydration. She was confined to a wheelchair and the staff was feeding her as she was unable to. They requested that I call in Hospice. I called an ambulance instead. She was in ICU for 5 days and the hospital for a total of 2 weeks when she recovered. Needless to say, I transferred her to another facility and she is doing well there. Stay away from the memory care! Remember, if you are only needing independent or assisted living right now, you may need memory care later- find another facility that provides both. Don't take a chance.

They lied to us about accepting Medicaid and about showers given. They are not flexible and do not return calls. .We are so glad we no longer use their services

I have not written a review for GV East since I first put my mother in there. My review at that time was good, but since visiting there recently, the facility is going downhill. It seems like the right arm doesn't know what the left one is doing with most of the staff. The administrator and business office play around alot from what I can see and do not seem to take the facility or their terrible problems seriously. I am going to write John the owner on my feeling. I pray things change for the sake of the residents that reside there.

All I can say is the overall experience was very disappointing… The facility needs to work on their staffing, and overall cleanliness and care of their residents :( I would Not recommend them to anyone !

The floor staff are their best asset because they try to care. They could improve by establishing rules and policies to safeguard their patients against disease so things like scabies, Covid and other worse diseases are not transferred to other patients and cause end of life like they did my Dad! They could also actually assist folks getting dressed and showering and basic life needs which is supposed to be their job. DO NOT PUT YOUR LOVED ONE IN GRAND VILLA.

Might be okay for high functioning people needing minimal assistance, but not the place for memory care. Also, they would benefit greatly from a professional floor cleaning machine, higher level personnel administering meds and more structured laundry service.

They were nice at first but lied about rooms food everything. We had toove fast but they are giving my mom too many pills. I AM DELIVERING FOOD BECAUSE HER ANKLES WERE SO SWOLLEN SHE COULDNT WALK. WE ARE PAYING FOR A LEVEL OF HIGHER CARE AND SHE HAS TO ROLL HERSELF. THERE IS NOONE IN THE DINING ROOM THAT UNDERSTANDS HER ORDER. I WILL BE LETTING EVERONE KNOW HOW THIS IS THE WORST PLACE EVER. IVE WORKED AT THE CARLISE AND AM NOW AT COURTYARD GARDENS. I SHOULD HAVE WORKED HARDER TO GET HER SOMEWHERE ELSE. MY FAMILY DOESNT APPRECIATE BEING LIED TO. YOU SHOULD REMOVE THIS PLACE FRIM YOUR LIST. IF YOU WANT YOUR PARENT TO DIE QUICK...THIS IS THE PLACE TO GO. DID YOU KNOW THERE IS NO HEATER FOR THE POOL..NO REAL CLEANING CREW..BEDBUGS AND ROACHES. WE ARE BRINGING HER HOME. I LIKE A PLACE FOR MOM BUT YOU SHOULD EAT IN THE DINING ROOMS YOU ENDORSE AND REALLY PAY MORE ATTENTION TO DETAIL.