Senior Management Advisors

Some of the staff had no patience with the elderly. Yes, I would recommend this community to other families but it would depend on the patient's diagnosis - not dementia. My husband was not a good patient to be at Grand villa due to dementia. Otherwise it is a nice place.

The staff is very friendly and really helped my mom feel at home. It’s a very nice environment for people to feel independent while getting the help they need with meals and meds. The staff also made me feel very welcomed by acknowledging me and knowing who my mom was within the first week.

Well we did daycare for mom and in that department they could do better on including the daily golf in their activities

The staff is lovely and quite accommodating. The owners appear to prefer docile residents. My mother went a week before a UTI was identified. The manager is a good person and there was high management turnover.

They have recently been working on improving the food service time. A shortage of wait staff has caused delayed service and cold/hot food. This is still a problem in progress.

Staff are extremely friendly. That was the main reason we chose this facility over others.

Most staff are very friendly and helpful. I have limited contact with administration some I don't even know their names. They do take residents several different places to shop, eat or some shows at the Ruth Eckerd Hall.

The rooms are not kept that clean unfortunately. The staff they have are lovely but they don't have enough employees. It's good for the price.

I was are without my pain meds for 3-4 days. I have Ms. Overall everything else is pretty good. Once during a hurricane we has no power in a couple buildings, mine being one for a few days.

This is a beautiful building exceptionally kept! The staff is very friendly. I have 2 parents in Memory Care. The process to have them move here was easy and pretty fast. I hear the food is fantastic! Overall I think this is a great place. They have transportation and outings, activities. I feel secure knowing they're needs are being met.

Friendly staff and residents, visible executive director, beautiful backyard with pool (no one uses). Could use upgraded elevators and a fresh, new contemporary look (the furniture and décor is TIRED).

The staff is great, very friendly. The facility is very nice, well maintained and is great if you want to be around a lot of people.

My mom really likes it there. The care staff and kitchen staff are friendly and efficient. They keep in touch if there is a fall or incident. The nurse does not appear to interact with individual residents. As the head of nursing, they should be more aware of the individuals under their care.

Nurses-4 Activities director-5 Transportation- 5 Laundry-5 Room cleaner-5 Meals-3 Maintenance-5

Good staff, but turnover is a problem. Food is okay but not great. The facility is beautiful.

Grandvilla Ormond is one of the few places I would allow a family member.

My mother moved into Grand Villa East last week and is very happy so far. The care and attention from the nurses and aides is top tier. There is a wide range of activities, and the people are super friendly. She is also impressed with how good the food is. The move in process was easy, and the help and support from the sales office was so appreciated. It's been a great experience so far and we are truly glad we chose Grand Villa to be her home.

Mom seems happy. [name removed], the main recreation therapist is excellent. She has group sing alongs, drumming, balloon toss, name that tune, fashion shows, nail painting and manages to keep the residents occupied. I am slightly disappointed with the nursing supervisor as I have not received any personal calls. Mom's color changed and one of the staff caregivers coordinated an ambulance escort to Countryside Meese for evaluation. It turned out she caught an early diagnosis for pancreatic cancer. So now family has time to visit before she transitions. We plan on sharing a free Christmas dinner with her tonight.

Brentwood at Fore Ranch presents very well. Great sales manager, very clean facility, nice dining hall. Mom was able to move in quickly and received a nice incentive package. Residents are friendly. As of recent, rumors circulating about a change in ownership, so we are waiting to hear about the policy and rent changes.

Very difficult first 2 weeks. Had to relocate due to hurricanes. I witnessed how organized and caring the staff were and was impressed. During initial tour was told that there was an organized singing group. My sister loved to sing and she is quite good. That has not materialized. Overall I am happy with the care she is receiving