Senior Management Advisors

Riverview Senior Resort is to big with not nearly enough staff and therefore they are overworked and grumpy. If they could make some improvements on hiring more staff, it would make a big impact on the overall experience.

The worst communication or should I say lack of communication ever!!! Months after the hurricane they fail to communicate when the return date will be for residents. Poor email message return and nothing posted on their facebook page. Very dissatisfied with the overall handling of the hurricane response and communication of the status of the whole situation. Letters to the families and residents should go out weekly if not at least monthly on what the hect is going on with their home. All of their belongings were put in storage - who knows of the mold status of those items. What a mess!!! For an organization this big - the regional manager should at least be doing something to keep all parties in the loop!!!

If you are looking for an independent senior apartment that supplies 3 meals a day buffet style and never checks on them to see if they show up to eat, than this is the place for you. There activities are basic and entrainment was good. Overall we felt the facility on the independent side was just collecting rent and didn't really interact with my dad.

My loved one was a resident here. When we toured we noticed that the atmosphere was beautiful and everyone seemed friendly. Our experience, however, didn't reflect that. So many things I could add. Basically, he wasn't being taken care of. His basic hygiene needs weren't even being met. I wouldn't recommend them to anyone with a loved one who needs assistance or support of any kind. Maybe for full Independent Living.

My loved one had a horrible experience here. She went outside and was left out there and got heatstroke and had to go to the hospital. I asked staff how long she was out there so we can determine what happened so it would never happen again and I never got any information from them. Then she got covid and we were told we needed to hire a nurse so that she would not come out of her room. It is a very glamorous-looking facility, but there is an underlying problem - maybe corporates. You cannot really get answers when things go wrong. We were were not happy so we moved her out of this facility.

Our tour experience with Grand Villa was horrible. We visited on a weekend, which was when we had time go as we work during the week. They didn't have a qualified person to talk to us or show us around, and their rating system of how they decide what they will charge was so incomprehensible that we left having no idea what it would cost. We just didn't have a good feeling and it may have been different if they had a qualified person there, but they did not.

Receptionist during daytime sounds harsh and judgmental on phone Staff appears to me just there for paycheck staff has no compassion no training need to be trained in all aspects of job

Overall they lure you in and once you get in they do not do what was advertised that they are supposed to do. Overpromised and highly undelivered on our expectations of what is being paid for. This includes the daily care and maintenance for him including with daily showers, clean clothes and anything along those lines. Has been an issue for a while and are trying to work with them to get corrected.

They really didn't provide the care that they said they would. Some of the activities included bingo, music entertainment, shopping, and more for the residents to choose from. My loved thought the food was okay.

Our visit at Grand Villa of Ormond Beach went well. It looked nice, was absolutely beautiful, and seemed like a good place. I was ready to move Mom in, but they rejected her. It's not so much the fact that they rejected her - it was how they went about it. They knew I was in immediate need to move her, yet they wouldn't return multiple phone calls. We had to go in person to get an answer, which I did not appreciate. I think it was handled at the corporate level, but I was not happy at all with how they handled it. I felt like they gave us the runaround in a time of dire need.

I suppose they are doing the best they can but it wasn't good enough. He was there 2 months and in that time they called EMT's to transport to ER 4 times and they lost 2 pair or prescription glasses! He is home now. A terrible experience.

I just did not get the right feeling at this community. The tour was not the best. It was a small community and lock down for memory care. I just did not get that connection that I was looking for.

Keep in mind this is based on our experience at Silver Creek during Covid times. I would not recommend the memory section at all. These are certainly the easiest people to treat unkindly, because they don't remember a lot and it's hard to believe what they're saying. My loved one started out in the assisted living section, and they set up everything in her room for her, and she would talk to me about the pictures she loved so much. Then she was moved to the memory care section, where they never bothered to put up her pictures. Nothing was on the wall where it belonged, which I did not know until I went in there after she had died. It was horrendous. The people I talked to in general were friendly, but not so much the staff on her floor in the memory ward. I did not have a good time trying to call and talk to her there. I just think they do a poor job in the memory ward. I never really got to go in to see her, so I'm not sure about the care she was receiving. She fell numerous times. The only visits allowed were once every 1-2 weeks for about half an hour in a room near the door. So I didn't get so anybody interact with her, or things of that sort.

Make sure it is the correct place for your loved one. They will tell you anything to get your money to get you in the door. My loved one ended up with some additional health issues and they used a 1918 form to see if my loved one was a fit for the community. They knew that my loved one was a fall risk and still admitted my loved one. The community has a fall policy of three falls and they are out, supposedly. The community dodged the question when I asked them about their fall policy. Due to these additional health concerns we had to bring in hospice. All communication with Grand Villa was cut off when hospice was brought in. I feel the community lied about the form and being qualified to take care of my loved one. The communication with the staff was not good, they wouldn't answer me about my questions or concerns. My loved one was not supported by the community with using the phone. I had to make several calls before the staff would answer my questions. The community had a list that my loved one needed during their stay that we did not give until the day of intake.

The facility has been sold twice since my mother has been here, the organization is not financially stable. Repairs are at a minimum. For example the people who have pets are not required to have vet records for their animals. They ended up having a flea infestation inside the facility and it went on for 4 months. Requests are sometimes ignored. The director said we could call whenever and he would call back quick if he cannot get to the call. I have called 4 times and he has called me back one time. The food here was supposedly chef driven but it is not, the quality of food is not what you would expect it is mostly frozen and canned. I do not feel like the staff members here are trained very well and there has been constant turnover. I would move her if I could.

The management here was not good, the head guy would say one thing and do the total opposite. The maintenance guys and the front desk gal were wonderful. The meals here were not good, it was very bland and they did not have a lot of variety. Overall, I would not recommend this facility.

I would want others to know that the staff does the bare minimum for the most part. She did have a couple people that really loved her, but the pandemic changed things. They were very understaffed and there has been a crazy amount of turnover. The staff to patient ratio is also very small. I have been to town hall meetings and the residents do not like the food and the facility has not been able to keep consistent chef. Another thing is they do not do the laundry very well, they lost a lot of my moms clothes and I would find other peoples clothes in her room. Overall, we did not have a good experience at Grand Villa of Lakeland.

Some of the staff members at Grand Villa like the aids are great, and the other staff members are not. This community keeps changing their mind on if we are allowed to see our loved ones and if we are not. The aids have been great, the other staff members do not treat the residents with the same respect. The last couple of weeks they have been slowly opening up activities, but for the last six months they have had nothing. The activities director is a very nice person and she is doing the best she can.

The assisted living area is nice however the memory care area is practically inhumane. The staff do the best that they can with limited expertise and resources. Major overhaul needed.

This community presents itself as a wonderful place to live. The building is old bit has been renovated and decorated very nicely. However, there is not enough staff to take care of our needs. The food is much too rich for people to digest. The bus they have is always in the repair shop for one reason or another.