Senior Management Advisors

There are good and bad things about all of these assisted living homes. There are times that I've not been really excited about things that have gone on here at Pineapple House. But overall it's okay. They do keep it very clean. I've never seen any problems with that. I've just been a little disappointed that some of the staff aren't friendlier. I have checked in with other places, and I think Pineapple House is a good value for the cost. I just haven't been really happy with some of the people who work there. They just don't care for my loved one in the way I wish that they would, with a good attitude.

We liked the facility but the room sizes were much smaller than some others we looked into and it was also more expensive.

They had a big room, but no separate bedroom for my loved one.

They have absolutely no variation for people who have dietary restrictions, they do not accommodate my mother at all. They are supposed to have memory care activities and they do not have those either. Memory care overall has no real structure and a lot of time staff do not know what is going on and there is not a lot of communication.

There was confusion relating to my appt. I had to wait 20 minutes while [name removed] finished another tour. The facility is clean but somewhat old. [name removed] did not know when it was built. New flooring was being put in Memory Care so that restricted my viewing of an actual room. Only saw a model which of course was nice. The public area was also under remodel so I saw it from a distance. [name removed] gave me all the details relating to costs and floor plans. Memory care is on 2 floors so residents have to be escorted to the second floor. Excellent security in place with calling cords near beds and in bathrooms. Motion detectors advise staff of patients getting out of bed and they are to check on those patients. They have 49 memory care patients and are mostly full. [name removed] didn't know how many rooms there were. Waiting list requires $2,000 deposit that is refundable and goes to the intial $2,000 cost to start residency. Furniture is provided. Includes only a twin bed. but residents cannot provide their own bed. This is a problem for us as mom occasionally falls out of a queen bed and has slept on one for over 50 years. This will not likely be our choice but is early in the search.

The community is extremely clean, and the staff members with exception of two individuals are phenomenal. The activities director is very friendly and outgoing, but even will everyone being fully vaccinated we are still required to wear masks which is very frustration. Also the meals, the fish they serve is perfect, the breakfast they serve is perfect they will make you anything you want. However, they serve sandwiches every single day for supper without exception, and the other food they serve is vile especially when it comes to meat. It also is an older population but the residents are still very friendly.

The community was nice, older, the staff was very helpful. they have what we are looking for, I just don't think it is for us.

The dining room was nice, airy and open. My loved one looked forward to the hot lunches, and the cocktail hours. It was hard to get information from the head nurse even after agreements were in place. Make sure you know how to get on to the list to get medical information, and to get on the list to see your loved one. No one told us about these lists until it was too late. This should have been done during the intake of our loved one.

Make sure you have an advocate for your loved one and make sure to stay on top of everything. Communication was good and they have communicated any time there are any issues. I would recommend this community to others.

I chose Grand Villa because they were recommended through Florida hospital. We looked into the facility for location and it had really good reviews on the food. I think that they are a little short staffed and they needed to be more hands on with dementia/memory care residents that are at fall risk. The staff were good with communication, they updated us every week through email and they were on top of it. They did make a lot of Facebook posts of my dad participating in activities, so I know they were keeping him busy. I will say that it was hard to make appointments to visit, so they could use some improvement with that. Overall, it was very clean and the room size was great. I think if your loved one does not need a lot of one on one care, it is a great choice.

Friendly and professional staff.

The friendliness of the staff members varies a lot. The help is good but the management is sometimes not consistent. If our loved one has an issue or needs help we do not know who to get into contact with. They do not answer phone calls or their emails. Pre COVID when it came to the activities there was not a lot offered to the residents. The food was a bad experience, it could use some improvements. We do know there is a new chef, but we still do not know if those improvements have been made. Our loved one has a lovely room with a nice view of a small pond. The layout is great and is very functional.

My loved one is happy with her caregivers; however she isn't happy with the management team on site. The community moved my loved one into another care unit. She is wanting to move due to other residents in the unit, due to these residents wondering at all times of the night. The residents bang on her door, and she has to keep the door locked.

they have their asisted living people mixed with independent on all 4 stories. Did not like the dark cabinets in the kitchen. The staff seems friendly and the grounds are lovely.

My mom didn't stay there long and it wasn't a good fit. My mom ended up needing more assistance than this community provided. Everything else that you wanted for care, was a la cart. If someone is more independent then this is a great community. In fact it is a beautiful community and it is somewhere I would live since I am more independent. I noticed people were walking around and were friendly.

We chose this community because it was closest to the family. There is no parking for the visitors at the facility because some of the residents can still drive, so they took up all the spots. They were understaffed and the staff was not very encouraging with activities. The food at the facility was good, they had balanced meals. They had assigned seating at meals so newer residents could not meet new friends, it was more like a clique. I would recommend this to a friend as long as their loved one more independent, but if you are someone who needs some assistance, then I would not recommend.

The staff and care are good, but they are sometimes understaffed. They do good with keeping up on the cleanliness of the community. The staff is very friendly. There seem to be adequate activities available as well.

Still up in the air about this place. They are not good at communicating and that very important to me. Also not aware when the resident falls unless they see it or see results such as blood on clothing. Another stressor.

Loved [name removed]...loved the two levels of memory...older community but very clean...just concerned with the overall layout...not crazy about the walkway from the apartments to the dinning area...the flow just seems broken up and could be confusing for my mother in law

Older buildings, doing updating & renovations on facility.