Senior Management Advisors

Too much staff turnover. Lack of communication among the supervisors. Food is adequate. Outdoor seating area is exceptional. Maintenance needs should be responded to more quickly. Staff is very caring of the residents. High turnover in management in the last six months.

Facility had dirty rugs and the rooms seemed a little dark and unwelcoming. Residents seemed withdrawn. Dining room was elegant. Location is great.

Memory care unit too isolated and on the 5th floor. Bars on some windows no pleasant views from room.

The staff here did a great tour and they were able to answer all my questions. There were a lot of amenities offered here but I would also have to pay extra for them and that would end up being more than what my budget would allow.

My uncle is living here and there has been issues. One of the staff, [Removed], has an attitude and that job does not fit her at all. We filled out paperwork for automatic payments but they are taking it from the wrong account. We filled out everything and corporate has to change it. He does not eat chicken or turkey and they serve a lot of that. I talked to them to see if they can accommodate him. The laundry service has taken a week to return the clean items. I thought they were accommodating to the residents.[Removed], the sales manager, is dynamite and you could not ask for a better person, I really like her.

I toured this community for my mother, and her needs. My tour went well overall, but I did not feel this was the right fit for my mother. The community looked very, and fancy. The staff was friendly. I did find other community that suited our needs better.

Very nice and had a lot of good amenities, but I think too large of a facility for my dad. I think he would be overwhelmed.

I had a pleasant tour of this community, and everything went very well overall. The community looked good, and very well maintained. The lady that showed me around was very kind, and informative. My questions were answered. It was a good experience.

What was sold to us in the beginning and what has been delivered are two different things. But the experience is going well so far and working through some things. The community seems to be losing staff or not holding on to employees. The best thing about the community is the meals, they have a great chef.

We had a decent tour of this community. This is a big community from what we saw. The staff was friendly. I did notice for it being such a big community, the general common areas for the residents was small. It was an okay experience, but it wasn't the place for us.

My mom did not have a pleasant welcoming to this community. In a short period of time she fell. The staff are great and they do what they can. It did take them a while to be able to clean my mom's room after the fall.

I thought the staff was very friendly and did a great job at giving my parents and I a detailed tour of there community. I noticed throughout our visit that everything was a little outdated and all of the furniture seemed to be old. They could use some new amenities and upgrades in the bedrooms. Overall it was a nice visit, just not the right place for my parents.

During my tour, I didn't really care for this community. The building looked like a motel, and I was not crazy about the care. The staff was friendly and so were the other residents but it just was not what we were looking for at the moment.

The community overall did not seem homelike to me. It had a hospital feel to it and the staff was not as friendly as I would like. The place was also too big, I was looking for a smaller community. Also, the parking area for the family members was small.

The staff that gave my loved one and I our tour was very kind and gave us a warm welcome upon arrival. The studios where spacious but needed some updating throughout the bedroom. I also felt that the lobby and dinning room could use some renovations.

The snacks that my loved one has been receiving have not been very healthy. The meals could use better variety and better taste for them. I have no problem with the cleanliness through out the community everything seems organized and taken care of. Overall, I feel it's a safe place for my loved one and there is great staff.

The community at Grand Villa of Deland was nicely kept and well maintained from the exterior. The staff meant well and were friendly during our meeting. It was a difficult time for our family and we needed additional support. The community was not the right fit for us at the time.

place was under some renovation and unsure about distance from my home

We have used Princeton Village for respite care for my loved one, and for the most part I think they do a good job. It is a nice looking place, and the staff seem friendly. However, we have run into problems with their medication management service. My loved one noticed the error before taking any incorrect medication, but I would advise families to be aware this might be an issue for their loved ones as well.

When my mother first moved to Grand Villa, she was vibrant and independent, needed help with only a few things. Her health has declined to such a point, that she is now wheelchair bound; and, needs help with all activities of daily life. Grand VIlla accommodated her by moving her from the most-independent building, to one providing more assistance; and, eventually memory care (which is a lock-down facility). The people that were there a year ago, Scott, Barnie, and Debbie have been replaced by staff more focused on the bottom line than the residents. Coffee and treats are not available unless doled out; that's just one small sign. We have been overbilled $200 per-month for the past 5 months; and, cannot find anyone to fix it, even though the Executive Director told us the new price. A few of the Home Health Aids and Facilities folk make an extra-effort to care for my mom; and, she loves them deeply. I value very much their efforts; and, look forward to the days when they are scheduled to work.