Senior Management Advisors

A pamphlet explaining how to get a hair cut, manicure, request a podiatrist, schedule a visit to a specialist would be helpful. Only a few people know the answers and they are very busy. Takes days to get a reply to an email. A positive is how well trained most of the aids are. Takes a special person to work in memory care.

Overall, the move-in process felt a bit rushed, and some important things weren’t clearly explained. My grandmother wasn’t shown how to handle certain day-to-day things such as the laundry policy or how mail works. We were also given incorrect information about insurance coverage, which caused a lot of confusion and delays. Because of this, it took about three weeks before she was finally able to see a doctor. The outdoor areas around her building could also use a bit more attention and cleaning. The introductory staff we met were all very friendly and welcoming. However, the nursing staff tend to keep more to themselves. In terms of quality of care, I would currently rate it a 2, though I do think it may improve with better communication. Much of our frustration came from the incorrect insurance information. We were told we were covered and given the wrong details, which caused confusion with the doctor’s office and delayed her appointment until just this past week. I’ve also overheard some of the nurses speaking loudly about certain patients. There is a woman in my grandmother’s building who requires a lot of care and can be difficult, and I heard a couple of younger nurses complaining and gossiping about her and other residents. I’m not sure they realized how often I was around while helping my grandmother get settled. I believe they are young and may simply need more guidance on professionalism, empathy, and how they speak about patients and residents. I do plan to share this feedback with one of the main staff members so they can look into it and hopefully address these concerns.

Great staff. Friendly. Old building. Roaches. Do not recommend.

The staff should be nicer when calling , responding to families or situations quicker would be a big improvement , quality of Food and temperature of it needs improvement , maybe some Different activities , painting class, chair yoga class, Transportation needs to be improved. Either no driver or bus broken down. These are some of the frustrations our family has been dealing with. I know it's all about profits today and there is less help but maybe more pay would encourage better employees. I have been a caregiver at home for 30 years and the changes have seen make me unhappy. Other than my elderly mom I have a adult Son with severe special needs and I worry about him when I am no longer here. Not to say that it's a terrible facility ( I know you're probably trying ) but I am being honest about our families concerns.

Basically I had a good experience at Truewood. I did some research on the potential buyers and their operating policies which caused me to find another site. What I found became true when they took over.

Location is excellent. Staff is nice, although they've had a good bit of turnover, including 2 Directors in the year Mom has been there. Food is good, while it's available. Several months (they say) the order didn't arrive on time. Seems it's more of an ordering concern...they run out of condiments (ketchup/mayo) and cooking basics (onions). Nursing staff is very kind and Activities Director is wonderful...does her best to engage many residents in each activity! She's organized some really fun and enjoyable activities and is always asking the residents for input and suggestions!

I was so excited to find a place for my Mother who has early onset dementia. Grand Villa Delray East had such wonderful reviews and initially everyone was so nice. The personal service GVD provides is not so personal. For the most part the staff is very friendly but some of the workers are there just to work and don't really care. There just isn't enough caring staff on duty. The Wellness Center and Aids are nice but they limit their helpfulness. Don't try calling after 8pm, as no one will answer the phone or let you in when you want to check on your loved one. The "excellent" chef and food they tell you is so special on the tour is just glorified cafeteria food. They offer different tier levels of care and even though we pay for a 3rd tier (more reminders and more personal care) my mother receives the same care as level one tier. Wish we had investigated more before placing my mother there.

Our loved one lived at Grand Villa two separate times, the first experience was much better than the second. They had made changes in management while she was at home. The doctor at the facility was cruddy...took our loved one off insulin to give her just a pill. This had caused organ issues because her blood sugar stayed too high. Our loved one went to the ICU because of it and we moved her to another facility because they wouldn't do sliding scale insulin. Basically, you have to keep contact often with the facility weekly because things can change quickly with your family members, staff or the facility.

Medication is the big one. If you need help with that or your loved one has memory issue. It's not the place for them. You now have to line up in a hall and wait for your meds.

The place is nice enough, nothing special . Since my friend has been there, almost 2 years it has changed hands twice.

What I appreciated most was: the technical staff who dispensed the mediations and helped with miscellaneous needs. Most of them were excellent. I wish there had been more attention given to the residents. They sing Happy birthday during lunch for those who have a birthday and that is all. They should have a bulletin board and post pictures of the residents at the dances or other activities. They make no mention when someone is sick or was taken to the hospital. Etc. The nursing staff were mostly very nice but follow up to blood work or other tests was often overlooked. Also, we hated having the staff walk in anytime without notice. Plus, we encountered people coming in at 5 In the morning to take blood. They didn't know why only that it was requested. Where those results went, we had no idea knew.

The assisted living is fine but their memory care area is a forgotten place. They need better activities and more professional care takers.

Most of the staff are very nice and helpful. Some of the follow up to questions, particularly medical, is slow in getting answers. Response to the call system is sometimes slow, especially at night. As for the facility, our biggest complaint is there is only one source for water. a sink in the bathroom. No water in the kitchenette. Cooking Utensils limited to coffee pot and microwave. There is a mini refrigerator. If you want or need a freezer, you must provide your own.

Grand Villa of DeLand can improve on their communication. Our loved one was listed as AL3 when he should of been MC3. The care level is now [fee removed] more than I expected and the invoicing was incorrect.

My loved one is currently a resident at Grand Villa of Delray East and overall the experience has been okay. However, my loved one has missing things from her room constantly. Also, most of the staff is not helpful.

It pains me to write this review because the staff at Tuscan has been so kind. I moved my mother into assisted living a year ago. I have witnessed a steady decline since. Tuscan is under new management and since they took over I have NOT felt that my mother was properly taken care of. They lost her medication and she was without it for four days, causing her to go into withdrawal. The food is TERRIBLE. They actually brought her a HALF of a stuffed cabbage for dinner, which was not edible. They have cut the hours of existing staff leading to an incredible shortage of staff. It got so bad that I had to move her last week - expense that we could not afford, never mind the stress it created for my mother. When I asked the director for a partial refund of her entrance fees, due to the failure to provide what was promised, my request was denied. Management knows there’s a big problem at Tuscan right now because it was quietly acknowledged to me that many people are complaining.

They don't offer meals for people with restricted diets. Housekeeping is a very minimal job ie: light dust and mop, that's all. Staff were all friendly. But for approximately 3k a month, you'd be better off renting a house and getting a cleaning person.

The latest manager is great so far. Lots of turnover with management. Some better than others. We had to move mom to memory care at an increased cost because she was starving to death literally

I picked this community because, It was the only place that told the VA hospital they would take me!

Grand Villa of Clearwater is a nice place. I'm glad that I chose this facility for my loved one. I would recommend this facility to others.