Senior Management Advisors

It's worth living at Truewood. The apartments are okay, but we would prefer to see a standard kitchen, rather than a kitchenette with a camper sized refrigerator and a microwave. Attention from the staff has been good so far - I have no complaints there. For safety of the residents and visitors, there needs to be more lighting around the back, along the sidewalks, and from the parking lot. They provide three meals a day, but the food could use improvement. Breakfast and lunch are too close together. And I would like to see more variety and increased portion size. Overall I would still recommend it for the price.

I liked Grand Villa of Clearwater a lot, but I found it to be really tiny. Even the lobby was very small, the group meeting area was small, and the apartments were small. But it was located close by to things my loved one could walk to if she wanted to, which was nice.

I chose Truewood by Merrill because they are very receptive. My apartment is good size for what I need. I do think they could improve on the food quality that is served. Every time they serve chicken, it is overcooked therefore making it tough. The food is served with gravy and that hides imperfections. Their response time for any problems that you might have has been excellent. I would recommend to others looking.

The community does not require a lease and they have a healthcare service here where the healthcare professional comes to the community for any appts or if anyone needs to be seen. I would recommend this community to others

Your mom is not happy with the food. The food does not have much taste.The layout of the community is good. They have outdoor space. The staff is good. I think it is a good place. They do not have very many activities and some are not age appropriate. They don't always remind the residents about the activities.

Help shortage mainly nights, weekends and holidays. Young help unable to work unsupervised without texting, and socializing. There are excellent techs also but careload is heavy. Extremely friendly, and excellent protocols in place for emergencies and situations. I feel comfortable in an emergency care situation. Mom has lived in three places and this is the best. Pros and cons in all. Always best for family to stay involved if possible.

This facility is quite impressive when you enter. The staff is friendly and attentive. The overall cleanliness is on par. There are varied activities for overall participation . But what was extremely disappointing was the quality and appeal of the food. The preparation left a lot to be desired and many meals are sent back to the kitchen only to get a disappointing replacement. This is the second chef since the opening and they still don't get it . Unfortunately management has been informed and they have yet to rectify the situation. I am seriously hoping ,for the sake of the residents ,this issue will be addressed and changed for the better in a timely manner.

This community has only been open about a year so the appearance of it is still wonderful everything is clean and well maintained. The staff is very nice and helpful that we met on the tour. The pricing was a little more than expected and put it out of our budget range. They do have 2hr hour nursing which is a nice feature.

The food is wonderful and the help is great. However, somehow Mom's paper work fell through the cracks. Part of the problem was my DR. was in the process of moving. The other problem what paper was there never made it to the nurses' station.

They love to have nice and fun parties at Grand Villa.

The people are great.They try to help you in any way that is possible.

it is too early for a overal rating but so far it has been pretty good but there have been some slip ups on executing the p-3 level care I am paying for. Kathy and Marguerite have been very good but the followin through needs too be better on the helper end. Maqbey you can let them know the follow through is the important part

When I relocated my sister to Grand Villa East her furniture was not going to arrive for over a week. They set up her apartment with everything she needed, bed, linen, tables, chairs, lamps, etc. It was done willingly and attractively for as long as she needed it. They are in the midst of a major renovation process and they are making every effort that the residents are disturbed as little as possible. The staff is friendly and helpful. The only thing that I could say negatively is the lack of activities, but hopefully that will change as the renovation is completed. As an aside I was going to move her to a Homewood Residence and when I went to the closing they had a number of items that were additional to the tune of $1500.00 per month. At that point I walked away and went to Grand Villa , I am glad that I made the move for her. Thank you "A Place For Mom " and Amy Gaskin for your help

We were happy to get my wife's parents into this place and we believe that it is a quality place. The biggest drawback is the wait for the elevator when they go to meals. The elevator is often full when it stops and it stops anyway & goes to the first floor & then up to the higher floors and loads up and maybe bypasses the second floor two or more times before it stops with enough room for 2nd floor residents. We are moving them out and into another facility where they will have a first floor lanai. A room with a view and exit to the outdoors from their room. We feel that this place is a good option with may plusses.

This was the first place that we went to. It was way too big. They had a couple different room sizes, but it was so big that she would have been scared to death. Part of it was that a lot of people were having memory problems and the staff kept having to tell them where to go. The staff was all nice, though. They had about the same activities as everywhere else.

They were going to be going through a major overhaul and renovation and I didn't want my parents there for that. Other than that they seemed okay.

I looked at three videos. Hard to envision layout without floor plan. Why couldn't the floor plan be included at the start of the video? Then you would know where the cameraman was walking. Seems like it would be easy to shoot the floor plans or input it to the video. Thanks to G. V. for sending videos.

The building was outdated and in Hurricane Zone A. The rooms were small. Also, we were not invited for lunch, therefore cannot evaluate the food or service. This was disappointing as the food quality is extremely important to me. Another feature was that there is no swimming pool.

I hesitate to write this review only because it's based on a gut feeling. Everything looked clean, smelled neutral; staff friendly. but here's what put me off: 1. II was surprised the front desk 2 ladies acted as if they didn't know I was coming even though I'd made an appt. I had to wait while they found someone to give me a tour. 2. I visited late afternoon and saw only a couple of residents. Other facilities I've visited had more people out and about. Why are people not socializing even though I see may lovely spaces for that? time of day?? 3. I saw one lady with a walker outside obviously going for a stroll, but I saw no safe place for her to walk. Maybe I just wasn't shown that??

It’s more if assisted living. No exercise room no walking area was there at lunch time and 80% on walkers