Senior Management Advisors

It's just very hard to get in touch with anybody in authority there. The "gatekeeper" is the front desk person who is very friendly, and you just relay whatever message to her but it takes weeks if not months to get things done or answered,. One example is I changed my address in October I have told them multiple times and here. We are about seven months later and they still haven't changed it.

My mother moved into Grand Villa with the intention of only staying for two months while she recovered her strength after an illness. After those two months, she decided that the safe and supportive environment plus the wonderful staff of Grand Villa made this a much better option than continuing to live alone. She misses her old home but she is comfortable, happy, and safe here now.

Being at Grand Villa is pleasant the staff is excellent and very helpful and friendly. Love being at Grand Villa it is very comfortable. I am very pleased with the place. Dining room staff is very good.

I was rather hesitant when my siblings decided to place my mother in Assisted Living. However, this was the absolute best place for our mother! She is happy and has made several friends! And every single staff member recognizes her by name, which is amazing! I cannot think of any place I would rather have her then at the Grand Villa! Highly recommended for anyone considering an option for assisted living, Memory Care or like my mother an apartment of her own where she is cared for and checked on regularly! Absolutely love the staff, thank you for taking such good care of my mother and giving our family such peace of mind knowing she is in good hands!

Mom has only been at Grand Villa for a couple of weeks but her progress thus far has been very good. Mom was in independent living for 3 years, then moved to assisted living for only 1 month (both independent and AL at a different facility), but because of her declining memory had to move. Now instead of isolating, she is participating in some activities and has her meals in the dining room with “friends”, instead of eating alone in her room. I can breathe because I feel that she is “safe”. With motion detection in her lovely apartment, I know that if she gets confused, the staff will respond! The staff fetches each resident for each meal and in memory care that is very key. Mom fell shortly after she moved in, which was caught on camera. Their response and action was very good and I was notified immediately. The staff continues to get mom engaged in activities, which is a feat. Staff members have provided cell phone contacts and encourage calls for any concerns. Mom is happy!

My experience was one of extremely exceptional service and was always provided during times of crisis. The times were one of going above and beyond duty and responsively. Needed to say leading was also a major important in maintain and directors positive and was displayed.

5 for all. Grand Villa’ took wonderful care of my Mom. I can’t say enough good things about them or their staff. Absolutely! They took amazing care of my Mom (and me), especially at the end.

There is everything you need or want to keep a good outlook of life. The place is kept well kept n any problems taken care of asap. Many friendly people n activities to enjoy. Whatever care you need is available. Staff friendly n helpful in all your needs. We have a variety of good n have 2 special dishes or side supplements to chose from. Activities everyday for whatever you like n entertainment almost every week. Your living cost includes all your living needs including outings or Dr or medical transportation within 10 miles. At no charge. Meals, activities, n supplies at no charge. A better place for a good living cannot be found

One comment might be that the one time overnight assistance was needed it wasn't prompt. A few things we liked most are the food, activities and social interaction.

Yes, they were very transparent, they would call or text if my mom had any issues while I wasn't there. They were fair in pricing, the facility was very clean. The food was good. Alot of entertainment each day. Staff and administrators always friendly always available. The only reason I had to move my mom from there is that with her physical decline, they could no longer Help her. Which was Understandable

Clean environment many activities, pleasant employees good food.

- Good food, staff friendly - No complaints - Resident is very happy

Grand Villa is a wonderful assisted living facility. The facility is well maintained and very clean. the staff and management is wonderful to work with.

I like it here. The staff/nursing team is very helpful and caring. The activities program is very good and I look forward to BINGO. Med tech in 300/400. Building are helpful.

- Staff is helpful - The food is good - Activities staff good and I like it - Making friends with other residents - Environment is clean

They were just sold to a new company so I don't know a lot about the new company. They are doing a lot of renovations and in the last year have fixed both elevators and put in hurricane windows. My mother-in-law is very happy there. She is in a studio. There is a partial wall that separates her bed from living room but all the units are slightly different. Comes with mini fridge, sink, microwave, and a few cabinets in kitchen area. Decent closet space. Each unit has screened lanai.

I would give everything a 5 with the exception of a 4 to activities: I would like to see more out of facility things to do for the community members. Yes, we would recommend the community to other families based on the experience so far.

I visited during the event happening on Thursday and got to meet local businesses and the people running the facility. They were very nice and frequently asked if needed anything and if I liked the building. The courtyard area for memory care is so beautiful and perfect for the people living here. It’s a shame it started raining and was too hot for people to spend time outside. I’d happily come back again with my family when the time comes

Has been an amazing experience. Workers and aides are so pleasant and friendly to work with . Food option excellent. Activities are the best . Entertainment has been amazing . Definitely a place for a loved one .

My in-laws recently moved in to silver creek after going over various options with our family and settled on independent living in St. Augustine. We really appreciate everything the staff has done for us since moving in.