Senior Management Advisors

We were happy to get my wife's parents into this place and we believe that it is a quality place. The biggest drawback is the wait for the elevator when they go to meals. The elevator is often full when it stops and it stops anyway & goes to the first floor & then up to the higher floors and loads up and maybe bypasses the second floor two or more times before it stops with enough room for 2nd floor residents. We are moving them out and into another facility where they will have a first floor lanai. A room with a view and exit to the outdoors from their room. We feel that this place is a good option with may plusses.

This was the first place that we went to. It was way too big. They had a couple different room sizes, but it was so big that she would have been scared to death. Part of it was that a lot of people were having memory problems and the staff kept having to tell them where to go. The staff was all nice, though. They had about the same activities as everywhere else.

They were going to be going through a major overhaul and renovation and I didn't want my parents there for that. Other than that they seemed okay.

This was a nice environment. Really interesting tour.Very detailed and informative indeed. Worth checking out

Most of the staff is GREAT and caring, just not enough of them and sometimes the care was lacking due to workload and # of residents. [name removed] the activities director is fantastic and keeps the memory care patients very engaged. Food is good, sometimes had to remind staff to clean apt. a little better as dust tended to build up and floors were a bit sticky. Apt. size is very spacious with lots of storage and windows. Worst thing was that we were told she could stay there until she passed, and that turned out not to be the case as the facility was sold and they did not honor that commitment and we had to move her.

The staff were very friendly...place very clean...but when i made appointments for my mom's hair and nails they didn't take her as they promised. They kept forgetting

Room is wonderful, but they, in essence, force the resident to leave the door propped open, as they refuse to let them in!! Also, I have a camera installed, and they put my husband to bed at 7:00pm, which is way to early, and he had his glasses and tv and the light on ALL NIGHT!! Part of the help is fabulous; part not so much!! Im sure every place has its problems, but this place, I thought, would rise above it!!

I looked at three videos. Hard to envision layout without floor plan. Why couldn't the floor plan be included at the start of the video? Then you would know where the cameraman was walking. Seems like it would be easy to shoot the floor plans or input it to the video. Thanks to G. V. for sending videos.

The building was outdated and in Hurricane Zone A. The rooms were small. Also, we were not invited for lunch, therefore cannot evaluate the food or service. This was disappointing as the food quality is extremely important to me. Another feature was that there is no swimming pool.

I hesitate to write this review only because it's based on a gut feeling. Everything looked clean, smelled neutral; staff friendly. but here's what put me off: 1. II was surprised the front desk 2 ladies acted as if they didn't know I was coming even though I'd made an appt. I had to wait while they found someone to give me a tour. 2. I visited late afternoon and saw only a couple of residents. Other facilities I've visited had more people out and about. Why are people not socializing even though I see may lovely spaces for that? time of day?? 3. I saw one lady with a walker outside obviously going for a stroll, but I saw no safe place for her to walk. Maybe I just wasn't shown that??

It’s more if assisted living. No exercise room no walking area was there at lunch time and 80% on walkers

A pamphlet explaining how to get a hair cut, manicure, request a podiatrist, schedule a visit to a specialist would be helpful. Only a few people know the answers and they are very busy. Takes days to get a reply to an email. A positive is how well trained most of the aids are. Takes a special person to work in memory care.

Overall, the move-in process felt a bit rushed, and some important things weren’t clearly explained. My grandmother wasn’t shown how to handle certain day-to-day things such as the laundry policy or how mail works. We were also given incorrect information about insurance coverage, which caused a lot of confusion and delays. Because of this, it took about three weeks before she was finally able to see a doctor. The outdoor areas around her building could also use a bit more attention and cleaning. The introductory staff we met were all very friendly and welcoming. However, the nursing staff tend to keep more to themselves. In terms of quality of care, I would currently rate it a 2, though I do think it may improve with better communication. Much of our frustration came from the incorrect insurance information. We were told we were covered and given the wrong details, which caused confusion with the doctor’s office and delayed her appointment until just this past week. I’ve also overheard some of the nurses speaking loudly about certain patients. There is a woman in my grandmother’s building who requires a lot of care and can be difficult, and I heard a couple of younger nurses complaining and gossiping about her and other residents. I’m not sure they realized how often I was around while helping my grandmother get settled. I believe they are young and may simply need more guidance on professionalism, empathy, and how they speak about patients and residents. I do plan to share this feedback with one of the main staff members so they can look into it and hopefully address these concerns.

Great staff. Friendly. Old building. Roaches. Do not recommend.

The staff should be nicer when calling , responding to families or situations quicker would be a big improvement , quality of Food and temperature of it needs improvement , maybe some Different activities , painting class, chair yoga class, Transportation needs to be improved. Either no driver or bus broken down. These are some of the frustrations our family has been dealing with. I know it's all about profits today and there is less help but maybe more pay would encourage better employees. I have been a caregiver at home for 30 years and the changes have seen make me unhappy. Other than my elderly mom I have a adult Son with severe special needs and I worry about him when I am no longer here. Not to say that it's a terrible facility ( I know you're probably trying ) but I am being honest about our families concerns.

Basically I had a good experience at Truewood. I did some research on the potential buyers and their operating policies which caused me to find another site. What I found became true when they took over.

Location is excellent. Staff is nice, although they've had a good bit of turnover, including 2 Directors in the year Mom has been there. Food is good, while it's available. Several months (they say) the order didn't arrive on time. Seems it's more of an ordering concern...they run out of condiments (ketchup/mayo) and cooking basics (onions). Nursing staff is very kind and Activities Director is wonderful...does her best to engage many residents in each activity! She's organized some really fun and enjoyable activities and is always asking the residents for input and suggestions!

I was so excited to find a place for my Mother who has early onset dementia. Grand Villa Delray East had such wonderful reviews and initially everyone was so nice. The personal service GVD provides is not so personal. For the most part the staff is very friendly but some of the workers are there just to work and don't really care. There just isn't enough caring staff on duty. The Wellness Center and Aids are nice but they limit their helpfulness. Don't try calling after 8pm, as no one will answer the phone or let you in when you want to check on your loved one. The "excellent" chef and food they tell you is so special on the tour is just glorified cafeteria food. They offer different tier levels of care and even though we pay for a 3rd tier (more reminders and more personal care) my mother receives the same care as level one tier. Wish we had investigated more before placing my mother there.

Our loved one lived at Grand Villa two separate times, the first experience was much better than the second. They had made changes in management while she was at home. The doctor at the facility was cruddy...took our loved one off insulin to give her just a pill. This had caused organ issues because her blood sugar stayed too high. Our loved one went to the ICU because of it and we moved her to another facility because they wouldn't do sliding scale insulin. Basically, you have to keep contact often with the facility weekly because things can change quickly with your family members, staff or the facility.

Medication is the big one. If you need help with that or your loved one has memory issue. It's not the place for them. You now have to line up in a hall and wait for your meds.