Senior Management Advisors

They went through all new help – from the administrator to the caregivers they had a very high turnover rate. The turnover rate contributed to my loved one’s agitation and anger issues, which then caused them to evict him.

nursing home feel,,,and smell. front entrance is very dangerous.

Memory unit was a horror show--very depressing. It sorely needed renovation and I would hope never to go there again, even if it were the only place available. The apartments we saw were nice and renovated. But the majority of the common areas including the restaurant will be undergoing major renovation over the next 18 months. Too messy and too noisy--renovations were a promise--did not see them begun. Staff was very helpful.

It's not been a good experience. They say a lot of stuff but they don't deliver on it. It's been a very frustrating experience. They don't call back when they say they're going to. They promised that my mother would be involved with activities all day and there have been times when people come and she's sleeping in the middle of the day. These are big oops as far as I'm concerned. When I was there she was seated with somebody who didn't really talk to her and I asked them to correct this, to move her near someone she could interact with. They did it for one day and then she was back to sitting with this woman who was really depressing.

They lied to us about accepting Medicaid and about showers given. They are not flexible and do not return calls. .We are so glad we no longer use their services

I have not written a review for GV East since I first put my mother in there. My review at that time was good, but since visiting there recently, the facility is going downhill. It seems like the right arm doesn't know what the left one is doing with most of the staff. The administrator and business office play around alot from what I can see and do not seem to take the facility or their terrible problems seriously. I am going to write John the owner on my feeling. I pray things change for the sake of the residents that reside there.

Old and not upgraded, just a very depressing experience if your planning to live out your last years do it in a bright , colorful venue.

They need more than 2 people staffing the dementia unit. It's not safe for the residents or the staff

They were great when my mom first went there, ([year removed]) then they changed management. When we went to visit her in memory care, staff had no idea where she was half the time. There was no one to let you in or out. And the rate kept getting higher.

My brother-in- law went to Pineapple House. He hated it and left after two weeks. He said it look nice on the surface but was actually horrible.

They've had a lot of change over in staff. Residents in memory care are not being well cared for, food is always served cold. Meds are not being passed to a timely fashion place is gone downhill in the last four months.

Overall experience is terrible. The community is pretty clean. Not friendly once they have for family member and $$. Quality of care. Very low. Most the staff appear to be over worked and or under qualified. Good food. Value, terrible. My mom has been there since late [date removed]. 3 trips to the hospital. Only 1 they told me about. She has spent more time at a rehab facility recovering from multiple falls then she has been in there. The last time I visited no one could find my mom's 2 pairs of shoes. No wonder she has kept falling and being injured.

They are nice but cold at same time. Need to smile all the time. Get to know residents routine and respect them. Encourage outings and print activities in large print.

Might be okay for high functioning people needing minimal assistance, but not the place for memory care. Also, they would benefit greatly from a professional floor cleaning machine, higher level personnel administering meds and more structured laundry service.

At first this place seemed acceptable, but when the new staff came in, the place really went down hill. Food was not to appetizing, they serve food with plastic utensils, carpets need to be changed they were so dirty, the housekeeping was very minimal, not enough attention given to residents, the staff really just wants to be left alone, and wants little to do with residents, elevator was broken, and residents were scattered in lower level, very unprofessional.

Overall experience was total crap. It is a clean facility. The director was unprofessional. Quality of care is not great - there is a prescription for PT and mom hasn't had it for 2 weeks. The meals and activities are decent. Value for cost is not good. Mom paid for 2k extra for max care and they constantly complained about too much calling. And after being assured "we will take care of her". After their head nurse did an eval, they wanted to evict her after 3 weeks. No statements until asked for multiple times. No copies of progress from PT, no statements of medical prescriptions, no copy of entry "evaluation" report. They basically stink bad. I am going to fight for my [fee removed]"community" fee. We were fooled on this place.

This applies to memory care which was far inferior to assisted living. The director we started with in memory care was very good but she resigned because administrators would not act on her recommendations to improve the situation. Just don't take your loved one there. Sadly, the new corporate ownership is only interested in money. This was not the case when my father-in-law was there, but it was a different story for my mother.

The nursing team [name removed] and [name removed] are not compassionate nor caring. The excuse given for everything gone wrong is “ this is a memory care unit.” At some point you have to take responsibility. When a chart is reviewed and there is a 40 lb. weight difference it should be a concern. According to the chart for my mother in 3 months it was noted her weight was 120 down to 111 down to 83 lbs. I know my mom was more than 83 lbs. but as a Registered Nurse you should have questioned the weight. What other discrepancies are being reported in this legal document called the medical chart?

Very disappointing, I honestly believe that if I had not gotten mom out of the Memory Care as soon as I did, she probably would not have survived the end of the year. Very sad and very horrible experience

Obviously not good ; we moved them to another facility. Huge issue in Memory Care with everything from odor hitting you as you walk in to filthy floors and so many bathroom issues, as well as wet (soiled) linens in made bed! [name removed] at from desk is very nice; most staff are nice enough just not trained and/or supervised correctly. Too many issues with the care services to address here. Meals in ALF were nice but the environment in the memory care dining was abhorrent. Again, ALF was nice but memory care has much room for improvement. If the assistance promised was actually carried through it would be a good value. But it is not.