Senior Management Advisors

At first this place seemed acceptable, but when the new staff came in, the place really went down hill. Food was not to appetizing, they serve food with plastic utensils, carpets need to be changed they were so dirty, the housekeeping was very minimal, not enough attention given to residents, the staff really just wants to be left alone, and wants little to do with residents, elevator was broken, and residents were scattered in lower level, very unprofessional.

Overall experience was total crap. It is a clean facility. The director was unprofessional. Quality of care is not great - there is a prescription for PT and mom hasn't had it for 2 weeks. The meals and activities are decent. Value for cost is not good. Mom paid for 2k extra for max care and they constantly complained about too much calling. And after being assured "we will take care of her". After their head nurse did an eval, they wanted to evict her after 3 weeks. No statements until asked for multiple times. No copies of progress from PT, no statements of medical prescriptions, no copy of entry "evaluation" report. They basically stink bad. I am going to fight for my [fee removed]"community" fee. We were fooled on this place.

This applies to memory care which was far inferior to assisted living. The director we started with in memory care was very good but she resigned because administrators would not act on her recommendations to improve the situation. Just don't take your loved one there. Sadly, the new corporate ownership is only interested in money. This was not the case when my father-in-law was there, but it was a different story for my mother.

The nursing team [name removed] and [name removed] are not compassionate nor caring. The excuse given for everything gone wrong is “ this is a memory care unit.” At some point you have to take responsibility. When a chart is reviewed and there is a 40 lb. weight difference it should be a concern. According to the chart for my mother in 3 months it was noted her weight was 120 down to 111 down to 83 lbs. I know my mom was more than 83 lbs. but as a Registered Nurse you should have questioned the weight. What other discrepancies are being reported in this legal document called the medical chart?

Obviously not good ; we moved them to another facility. Huge issue in Memory Care with everything from odor hitting you as you walk in to filthy floors and so many bathroom issues, as well as wet (soiled) linens in made bed! [name removed] at from desk is very nice; most staff are nice enough just not trained and/or supervised correctly. Too many issues with the care services to address here. Meals in ALF were nice but the environment in the memory care dining was abhorrent. Again, ALF was nice but memory care has much room for improvement. If the assistance promised was actually carried through it would be a good value. But it is not.

I had to remove my mother from Tuscan Gardens. Many employees have left including the executive director. I reported Tuscan to the state of Florida for their violations. Tuscan does not hire experienced people. They have 4 hours of training. Employees told me Tuscan is short staffed and they were overworked and underpaid. The good staff left Tuscan after new management came in. It's a beautiful facility but until they get the kinks out I would not recommend this facility.

They are not patient nor work with patients that are having a hard time adjusting.

I will say that I would definitely not recommend Grand Villa to any one. My husband was there one week when he had a seizure and fell on the floor. After four days in the hospital, it was determined that the seizure was caused by Grand Villa employees grinding up his medicine when several were not supposed to be crushed. He returned to Grand Villa where he fell again one week later. They insisted on putting him in a wheelchair even though I told them he did not need to be in a wheelchair. He tripped over the foot rests and broke his back. After 28 days in the hospital, I brought him home. During that time no one called me to ask how he was. During the short time he was actually in their care, they managed to lose a set of new sheets, a washcloth, a new mattress pad, his glasses, and several other things. He was never bathed. The whole experience was a nightmare.

While living in Grand Villa the supervisor confiscated a lot of my property, claiming it is sharp and dangerous. After leaving Grand Villa that property has NOT been returned to me. The excuse that the stuff is dangerous is a lot of nonsense.

They indicated that they could take care of my mother as her health deteriorated, but when she had emergency GI surgery and had a colonoscopy bag they refused to take her back. We had to then scrambled to find a skilled nursing facility.

My experience was just awful. He was only there for 6 weeks. He went to the ER 4 times with injuries from falls. He walked into this facility and within days was primarily in a wheelchair. The place was very clean and the people for the most part were friendly enough. However, there was very little care. I hired an aide to cover the 12 hour shift that I couldn't take. So between me and my private aide we covered about 20 hours. No one seemed to really watch him when we weren't there. The aide told the staff multiple times that he had a UTI and he was never seen by a medical person. It wasn't until he was unresponsive that they called me and asked me if I wanted him sent to the hospital. I said yes. By then he was septic and his kidneys had shut down. As for food, my husband could barely feed himself. They don't give out knives with the meals and he would get things like a whole chicken breast to eat. They wouldn't precut his food. Lots of the meals were almost impossible for him to eat unless someone was there to cut his food or to feed him. Not really user friendly. In the 6 weeks he was there it never changed no matter how many times I asked for his food to be cut for him. The fact that to help keep him safe I had to hire private care made the cost of this place ridiculously expensive. There is a huge difference in your experience here if you are in the memory care unit as opposed to the assisted living side. I think it is very nice if you are just in the assisted living. But if you are in the memory care unit it is a very different place.

I wouldn't recommend this place at all. Staff is always a challenge to find. Doesn't return calls No-one to communicate with for any problems. The facility is beautiful but everything they tell you when looking there is absolutely not true. They don't care about the residents they don't check on them no one talks to the residents or helps them with anything. My mother passed and was in the hospital for 10 days, not one person contacted me to see how she was and it took 3 days after her death of me calling to let them know. I had to physically go in and just walk into the business administrator office because I couldn't get a phone call back to set up an appointment. Still haven't gotten a call and it's been since the [date removed].

The staff on the Independent side is great. Could do better with cleaning the hallways and the rubbish room though.This place is horrible. Every day people who are fortunate enough to have money move out.

To anyone considering moving a loved one to Grand Villa in Deerfield Beach. Don't. I was considering moving my mom there as it's close to where I live. She's in memory care currently in Delray. The sales person after initial contact never responded other than stated her move in date would be the [date removed]. After my moms assessment I followed up a couple times with nursing director I finally get a call on a Fri at 4 30pm from the Executive Director and Nursing Director who stated my mom would be a level 3 she had been btwn a 1&2 in other places so I asked to have the cost &explanation emailed to me. I got a call around 5pm from a marketing person who wanted my email I called right back twice to the facility& no one answered. I texted the nurse director my correct email..no response then again on Sat no response then again on Mon no response..I call the corporate office as I had given notice had a mover lined up and spoke to an extremely rude operations director. Unprofessional

Our family had an in person tour with Grand Villa and the dementia care unity was overcrowded, everyone just sitting around in chairs all day. No stimulation. The lady who gave the tour seemed like she could care less about my loved one.

The food needs major improvements. They need better quality of meat for the hamburgers. Also, it would be nice if they could serve real eggs. Other than that, mostly everything has been good so far.

Well for us the place was just an expensive room with meals. We needed a place that had at least some medical help. Our loved one was in the memory care unit. I think we were led to believe that there was going to be more help than there was. I knew that we would have to pay extra for some services but I had to pay another [fee removed] a month on top of the fee for the room to get my loved one more help. The night aide I hired did almost all his bathing and getting ready for the day and ready at night. Part of that should have been done by the staff at Pineapple house. They had no orientation when we arrived there. After 5 weeks there his food was still not being cut into small pieces for him. They serve whole chicken breasts and other foods to people who don't have knives to cut the food. I complained several times. They still didn't know what beverages he preferred after 5 weeks. He visited the emergency room 3 times in his first week there. He looked like he had been beaten up. He ended up in the hospital with a UTI and pneumonia and was unable to be woken. His kidneys shut down and I moved him to hospice where he died several days later. So I really can't say very much good about the place at this point.

We had two family member there recently and suffered SEVERE weight loss in your Hospice care and Assisted living. The residents look like ZOMBIES! The same residents complained numerous times that the food is terrible and they did nothing to satisfy them! I would think twice about leaving your parents and relatives here! I wish we would have, its too late now!

I would not recommend Grand Villa to anyone. They kept sending my Father to the hospital. I think they did it so they won't have to take care of him. And pocket the monthly money.

My loved one was there a short period of time, and fell a few times. It feel did not feel familiy. There was a few times, in which my loved ones thing dissapeared. The caregivers did not really watch the residents. They have a nice brochure that advertises activities, but I did not see too many activities offered. There was no attempt to include my loved one in group.