Senior Management Advisors

My mom did not have a pleasant welcoming to this community. In a short period of time she fell. The staff are great and they do what they can. It did take them a while to be able to clean my mom's room after the fall.

I am happy to see my father in happy with this community. the staff is nice and caring to his needs. the community is always very clean and maintained. The food is excellent and a good variety of meals. He likes talking with the other residents. They do offer nice activities. We would recommend this community to other families for great care and value.

I thought the staff was very friendly and did a great job at giving my parents and I a detailed tour of there community. I noticed throughout our visit that everything was a little outdated and all of the furniture seemed to be old. They could use some new amenities and upgrades in the bedrooms. Overall it was a nice visit, just not the right place for my parents.

During my tour, I didn't really care for this community. The building looked like a motel, and I was not crazy about the care. The staff was friendly and so were the other residents but it just was not what we were looking for at the moment.

The staff that gave my loved one and I our tour was very kind and gave us a warm welcome upon arrival. The studios where spacious but needed some updating throughout the bedroom. I also felt that the lobby and dinning room could use some renovations.

The snacks that my loved one has been receiving have not been very healthy. The meals could use better variety and better taste for them. I have no problem with the cleanliness through out the community everything seems organized and taken care of. Overall, I feel it's a safe place for my loved one and there is great staff.

The community at Grand Villa of Deland was nicely kept and well maintained from the exterior. The staff meant well and were friendly during our meeting. It was a difficult time for our family and we needed additional support. The community was not the right fit for us at the time.

It was kind of a mixed bag. It's new and beautiful. There were some good connections, and there were some snags. It was hard to get a response, and to get things done. They are still new, and they need some time to work on some of the snags.

When my mother first moved to Grand Villa, she was vibrant and independent, needed help with only a few things. Her health has declined to such a point, that she is now wheelchair bound; and, needs help with all activities of daily life. Grand VIlla accommodated her by moving her from the most-independent building, to one providing more assistance; and, eventually memory care (which is a lock-down facility). The people that were there a year ago, Scott, Barnie, and Debbie have been replaced by staff more focused on the bottom line than the residents. Coffee and treats are not available unless doled out; that's just one small sign. We have been overbilled $200 per-month for the past 5 months; and, cannot find anyone to fix it, even though the Executive Director told us the new price. A few of the Home Health Aids and Facilities folk make an extra-effort to care for my mom; and, she loves them deeply. I value very much their efforts; and, look forward to the days when they are scheduled to work.

I toured this location when I was looking into care options for a loved one. Overall I just was not too impressed with this one. It had a very nice clean looking entrance area, but once you got into the community itself there was a noticeable odor. Other issues like ease of access and parking for visitors were concerns as well.

They do a decent job overall at Grand Villa of Altamonte Springs, but there are definitely a few ways I think they could improve the service. It's a nice looking place, and the staff are all very friendly. However, one area they could stand to improve is to make their information more clear during the move-in process. I was given the impression that the community move-in fee would be applied towards the first months rent, but that ended up not being the case. There is also a big long message you have to listen to every time you call them, which has become somewhat of an annoyance.

very limited parking assigned seating for meals

Very expensive but seemed to include all in the monthly fee. Small footprint. Not a lot of outdoor space. Did provide information on medicaid funding.

After three years at the Royal Palm, their prices continually climbed but mom's income remained fixed. In the beginning they couldn't have been more accommodating, but towards the end they did little to help mom stay. The Royal Palm is so big and there is so much going on I think they would need to double the size of their cleaning crew to keep it clean. I am not too sure but I'd guess there were at least 100 residents if not more. For her entire first year there my mom complained continuously about how poor the food was. I am not sure if they changed cooks or she just became used to it, but she didn't complain as much after that first year. Also, they did offer a lot of activities at Royal Palm.

Easily over $3000. Seems like a place for the future for her. The staff who helped us seemed good.

Got a rate increase within 40 days. Medication management went from $100 to $200 per month. 100% increase, that's a big deal.

We did a couple of tours here and I am glad we did as the second time here we had lunch and the food was not very good at all, we sat with the assisted living residents where my mother would be living and it was not good. They did nothing but complain about living there and the staff just left us there and did not come back to check on us. We were not impressed.

In the past 6 months they have reduced resident services to cut costs. They have taken away bread, breakfast meat, milk and juice. They have reduced Publix trips to 1 x month.

I would say I've been pretty disappointed with the attentiveness of staff. Their main floor nurse has been great. Her name is [name removed], but otherwise it has been very hard to get her laundry situated and to get support for what has been needed. Her room is very small and cleanliness could be better.

There did not seem to be nearly enough staff to adequately handle the needs of the Memory Care residents. At times, it felt like the staff were stretched too thin, which affected the level of attention residents received. There were also very few activities available, and I would have liked to see more opportunities for residents to stay engaged and involved. The shower situation was particularly concerning and, frankly, very difficult to witness. It was an area where I felt the care and attention could have been much better. Overall, I believe the facility needs more staffing and more meaningful activities, especially for residents in Memory Care.