Senior Management Advisors

The activities were below average and didn't offer much variety or engagement. Overall, I didn't feel the experience provided good value for the cost. I was living independently before moving in, and I found the staff to be more intrusive than supportive, which made it difficult to maintain the level of independence I was used to.

The nurses do not return our phone calls.

We had a tour of the facility, but I don’t think this is the place for my sister. I still don’t know if she even wants to to come to Florida or would prefer to be in New Jersey.

Hard to find where we saw one model furnished. Very pretty/ would not be the way ours would be furnished. Would have been nice to be offered some water or something. Felt immediately that it was too expensive for us.

My mom was lactose intolerant. They said their dining staff and cooks could not implement those restrictions. My mom had to. She had Dementia and could not remember for 5 minutes. Medicine was not always given properly. She was in assisted living. They charge for each individual need. If you don't get your meds through their provider, it costs $[removed]+ more a month even when you provide the medicines. The flooring in the rooms was like vinyl paper. Many areas where stretched out and wrinkled, trip hazzard. Memory Care was awful. They were not giving her her meds properly at all. My mom fell and they found her outside her room sitting in the hall with a goose bump by her eye. Could not be on oxygen in memory care unless she was on hospice care, so we got her on hospice care. After her fall they sent her to the hospital, and left her room unlocked. I found a woman's purse in her room the next day and informed them about it. 2 days later, I found her 55" TV face down on her floor with the front screen cracked. The TV had not been able to be placed on her wall yet. The TV was only a year old. Then there was droplets of pee on her toilet seat like from a man. The room had again not been locked. After my mom passed after her hospital stay, Brentwood's pharmacy tried to bill us over $[removed] for meds she never ordered from them. We picked up her meds as did Hospice. Administration were awful with the exception of [name removed] in the main office. It took 9 months of calls every 2 weeks to get the TV replaced. Very very disappointed.

To be fair, they had a lot of damage from Ian. They have repainted the building and sealed it. They are installing new windows doors in the rooms. There are two towers and 1 elevator in each tower and they are replacing them. This has been a problem because people can't do the stairs. One elevator broke a while ago and was down for about 2 months. They had to take food to them and had the fire department take people down to go to the doctors or the hospital. Hopefully this will be fixed soon. The food was better when I came but has gone down hill. The staff is great but the general manager is unresponsive. Would I recommend this to a friend? Not right now.

I wouldn't recommend this community for anyone expecting to stay more than a month or two.

My loved one was briefly a resident at Grand Villa of Altamonte Springs when she had a fall and fractured her hip, she was not supervised while ambulating. She has since been in another facility with excellent supervision and has not had another fall. I would not recommend this facility to someone with more needs such as assistance with walking, dressing, bathing, etc. It is probably a good facility for a more independent person, very affordable option.

The marketing staff was awesome and amazing. The administrative staff was very inappropriate and unprofessional, avoiding eye contact, difficult to hold a conversation with, generally giving off a vibe of not wanting to be bothered with questions or concerns. Most of the leadership has been turned over. They refused to do a low sodium diet, which would be a suggested improvement. The quality of food went down hill. The residents paranoid anxiety was not overseen by staff, so many residents were worried about something made up by one resident, that sort of behavior should be overseen better.

We are not happy Grand Villa of Clearwater. The food served at breakfast, Lunch, Dinner is most of the time cold. They control most of your life.

Riverview Senior Resort is to big with not nearly enough staff and therefore they are overworked and grumpy. If they could make some improvements on hiring more staff, it would make a big impact on the overall experience.

Bad experience. We had a nice sales consultant .The independent living spaces were perfect. All along as part of their sales pitch they stressed an openness to customizing. After a couple of discussions, which were put in writing each time we had our agreement. However, when I got the final letter I was shocked - nothing agreed upon was there. And I mean nothing PLUS costs were higher. The manager (who had been copied all along on everything) decided to ignore it all. She made the excuse that she hadn't been involved and thus the things we had agreed upon weren't something they did. She literally threw her salesperson under the bus. It was a huge red flag. Even if you have things in writing it appears that doesn't matter. Imagine once your loved one is already there. It was a total waste of time. Without trust what do you have?

The worst communication or should I say lack of communication ever!!! Months after the hurricane they fail to communicate when the return date will be for residents. Poor email message return and nothing posted on their facebook page. Very dissatisfied with the overall handling of the hurricane response and communication of the status of the whole situation. Letters to the families and residents should go out weekly if not at least monthly on what the hect is going on with their home. All of their belongings were put in storage - who knows of the mold status of those items. What a mess!!! For an organization this big - the regional manager should at least be doing something to keep all parties in the loop!!!

If you are looking for an independent senior apartment that supplies 3 meals a day buffet style and never checks on them to see if they show up to eat, than this is the place for you. There activities are basic and entrainment was good. Overall we felt the facility on the independent side was just collecting rent and didn't really interact with my dad.

My mom’s room had a nonfunctional bathroom fan with moldy ceiling tiles around it that had been there for longer than several days. While I was there in September the hot water failed throughout the building. There were complaints about this from unhappy residents for multiple days. The rooms are nice but the floor covering is frequently peeling, creating trip hazards. The food adequate. The staffing, management, and care provided is a significant concern. During the three years my mom lived at Brentwood, there were three different Executive Directors and the position was vacant when we removed her from the facility. On [date removed] my mother had a stroke at Brentwood in her bathroom and pushed the button on her medical alert necklace. At 5:05 my brother found our mother unattended on the the bathroom floor. An independent care manager said to me, Brentwood is good at enrolling clients into their facility but not very good at providing the necessary care.

My loved one was a resident here. When we toured we noticed that the atmosphere was beautiful and everyone seemed friendly. Our experience, however, didn't reflect that. So many things I could add. Basically, he wasn't being taken care of. His basic hygiene needs weren't even being met. I wouldn't recommend them to anyone with a loved one who needs assistance or support of any kind. Maybe for full Independent Living.

My loved one had a horrible experience here. She went outside and was left out there and got heatstroke and had to go to the hospital. I asked staff how long she was out there so we can determine what happened so it would never happen again and I never got any information from them. Then she got covid and we were told we needed to hire a nurse so that she would not come out of her room. It is a very glamorous-looking facility, but there is an underlying problem - maybe corporates. You cannot really get answers when things go wrong. We were were not happy so we moved her out of this facility.

Overall they lure you in and once you get in they do not do what was advertised that they are supposed to do. Overpromised and highly undelivered on our expectations of what is being paid for. This includes the daily care and maintenance for him including with daily showers, clean clothes and anything along those lines. Has been an issue for a while and are trying to work with them to get corrected.

They really didn't provide the care that they said they would. Some of the activities included bingo, music entertainment, shopping, and more for the residents to choose from. My loved thought the food was okay.

Our visit at Grand Villa of Ormond Beach went well. It looked nice, was absolutely beautiful, and seemed like a good place. I was ready to move Mom in, but they rejected her. It's not so much the fact that they rejected her - it was how they went about it. They knew I was in immediate need to move her, yet they wouldn't return multiple phone calls. We had to go in person to get an answer, which I did not appreciate. I think it was handled at the corporate level, but I was not happy at all with how they handled it. I felt like they gave us the runaround in a time of dire need.