Senior Management Advisors

They need more than 2 people staffing the dementia unit. It's not safe for the residents or the staff

They were great when my mom first went there, ([year removed]) then they changed management. When we went to visit her in memory care, staff had no idea where she was half the time. There was no one to let you in or out. And the rate kept getting higher.

My brother-in- law went to Pineapple House. He hated it and left after two weeks. He said it look nice on the surface but was actually horrible.

They've had a lot of change over in staff. Residents in memory care are not being well cared for, food is always served cold. Meds are not being passed to a timely fashion place is gone downhill in the last four months.

Overall experience is terrible. The community is pretty clean. Not friendly once they have for family member and $$. Quality of care. Very low. Most the staff appear to be over worked and or under qualified. Good food. Value, terrible. My mom has been there since late [date removed]. 3 trips to the hospital. Only 1 they told me about. She has spent more time at a rehab facility recovering from multiple falls then she has been in there. The last time I visited no one could find my mom's 2 pairs of shoes. No wonder she has kept falling and being injured.

They are nice but cold at same time. Need to smile all the time. Get to know residents routine and respect them. Encourage outings and print activities in large print.

Might be okay for high functioning people needing minimal assistance, but not the place for memory care. Also, they would benefit greatly from a professional floor cleaning machine, higher level personnel administering meds and more structured laundry service.

At first this place seemed acceptable, but when the new staff came in, the place really went down hill. Food was not to appetizing, they serve food with plastic utensils, carpets need to be changed they were so dirty, the housekeeping was very minimal, not enough attention given to residents, the staff really just wants to be left alone, and wants little to do with residents, elevator was broken, and residents were scattered in lower level, very unprofessional.

Overall experience was total crap. It is a clean facility. The director was unprofessional. Quality of care is not great - there is a prescription for PT and mom hasn't had it for 2 weeks. The meals and activities are decent. Value for cost is not good. Mom paid for 2k extra for max care and they constantly complained about too much calling. And after being assured "we will take care of her". After their head nurse did an eval, they wanted to evict her after 3 weeks. No statements until asked for multiple times. No copies of progress from PT, no statements of medical prescriptions, no copy of entry "evaluation" report. They basically stink bad. I am going to fight for my [fee removed]"community" fee. We were fooled on this place.

This applies to memory care which was far inferior to assisted living. The director we started with in memory care was very good but she resigned because administrators would not act on her recommendations to improve the situation. Just don't take your loved one there. Sadly, the new corporate ownership is only interested in money. This was not the case when my father-in-law was there, but it was a different story for my mother.

The nursing team [name removed] and [name removed] are not compassionate nor caring. The excuse given for everything gone wrong is “ this is a memory care unit.” At some point you have to take responsibility. When a chart is reviewed and there is a 40 lb. weight difference it should be a concern. According to the chart for my mother in 3 months it was noted her weight was 120 down to 111 down to 83 lbs. I know my mom was more than 83 lbs. but as a Registered Nurse you should have questioned the weight. What other discrepancies are being reported in this legal document called the medical chart?

Very disappointing, I honestly believe that if I had not gotten mom out of the Memory Care as soon as I did, she probably would not have survived the end of the year. Very sad and very horrible experience

Obviously not good ; we moved them to another facility. Huge issue in Memory Care with everything from odor hitting you as you walk in to filthy floors and so many bathroom issues, as well as wet (soiled) linens in made bed! [name removed] at from desk is very nice; most staff are nice enough just not trained and/or supervised correctly. Too many issues with the care services to address here. Meals in ALF were nice but the environment in the memory care dining was abhorrent. Again, ALF was nice but memory care has much room for improvement. If the assistance promised was actually carried through it would be a good value. But it is not.

I had to remove my mother from Tuscan Gardens. Many employees have left including the executive director. I reported Tuscan to the state of Florida for their violations. Tuscan does not hire experienced people. They have 4 hours of training. Employees told me Tuscan is short staffed and they were overworked and underpaid. The good staff left Tuscan after new management came in. It's a beautiful facility but until they get the kinks out I would not recommend this facility.

The dementia testing was not done by a professional neurologist. Our loved one was placed in a portion of the facility that was not suitable for him. Although we were told we would be offered a meal so we could see what it was like, this never happened even upon our request. Because of all this we decided to take him home until we could find the best care for him and check our options. In order to get him released to us, we had to get the Marion Co Ombudsman involved. Our loved one is home now until he becomes too difficult to care for. The staff we talked with as we viewed were friendly yet we later felt betrayed. Even the friendly staff in the memory unit didn't know why he was there.

While living in Grand Villa the supervisor confiscated a lot of my property, claiming it is sharp and dangerous. After leaving Grand Villa that property has NOT been returned to me. The excuse that the stuff is dangerous is a lot of nonsense.

My experience was just awful. He was only there for 6 weeks. He went to the ER 4 times with injuries from falls. He walked into this facility and within days was primarily in a wheelchair. The place was very clean and the people for the most part were friendly enough. However, there was very little care. I hired an aide to cover the 12 hour shift that I couldn't take. So between me and my private aide we covered about 20 hours. No one seemed to really watch him when we weren't there. The aide told the staff multiple times that he had a UTI and he was never seen by a medical person. It wasn't until he was unresponsive that they called me and asked me if I wanted him sent to the hospital. I said yes. By then he was septic and his kidneys had shut down. As for food, my husband could barely feed himself. They don't give out knives with the meals and he would get things like a whole chicken breast to eat. They wouldn't precut his food. Lots of the meals were almost impossible for him to eat unless someone was there to cut his food or to feed him. Not really user friendly. In the 6 weeks he was there it never changed no matter how many times I asked for his food to be cut for him. The fact that to help keep him safe I had to hire private care made the cost of this place ridiculously expensive. There is a huge difference in your experience here if you are in the memory care unit as opposed to the assisted living side. I think it is very nice if you are just in the assisted living. But if you are in the memory care unit it is a very different place.

I have filed AHCA complaints as we had medication error. I recently filed another complaint after finding my mother with severe sores across lower belly and groin area from them letting her sit in moisture. She is currently in hospital from fall Thursday afternoon with a broken nose, etc. It has been such a heartbreaking experience for the entire family. My mom has family there all of the time, much more than most of the residents and I honestly think it has put a thorn in the staff's side including the directors. All I can say is shame on them for fostering that type of environment. So very sad.

The staff on the Independent side is great. Could do better with cleaning the hallways and the rubbish room though.This place is horrible. Every day people who are fortunate enough to have money move out.

Basically, I would never put anybody into memory care unless they were basically a vegetable. Even as bad as my father's dementia/Alzheimer's is he knew he was behind locked doors which might as well have been prison. It was a horrible experience. The one really disappointing thing about the memory care unit at Brentwood was that there was very little for my father to do. We had been told that Brentwood was one of the best places for memory care but it was more like babysitting with nothing or very little to ever stimulate his mind.