Senior Management Advisors

Would not recommend this facility. Smelly,old,cracked pavement.

In renovation throughout premises. Old and run down. Hard to picture what will be. It definately wasn't anywhere I would move a love one currently. I asked about their west location and she called over for me to have tour following visiting East. Waiting List anyway.

Run don't walk from Brentwood at Fore Ranch. This place is like polishing a turd. At the end of the day it's still a turd, a quite nice looking one from the outside. But don't let looks deceive you. The upper management doesn't care about the patients care. My father has Diabetes and was given fruit, cake, cookies, pizza anything you can think of and it caused complications. He feel a bunch of times and xrays didn't reveal a cracked rib which they should have caught and just general issues with medication. The pharmacy they have is horrible. The Exec Director is a smug jerk and basically rude to my wife when she called about some things. The Marketing Director makes this place out like it's the Senior Utopia of Wizard of Oz senior living. The Owner a diabetic himself says they take care of diabetics and they have diabetic menus. Nope they don't have that. It's basically a high priced facility that has caused way more harm to my father than good. Hence the reason I say Run don't walk from this facility. The lower level staff and CNA's really do a good job of working with what they have. But they can't help the upper management is just milking people for money while providing a in my opinion a sub par product. Dad has been out of the facility since March 4th and they haven't once called to ask how he's doing or checking on him. They don't do a lot of things that are just plain common sense. I highly regret ever putting my father here. Don't believe all the hype.

Didn't like

It smelled, and the residents were all lined up in the lobby in their chairs like it was the receptionist's job to watch them. I got in the car and drove away crying. It was awful!

I would tell others to not put your loved ones here. They have no staff and the ones they do have are all temps and they do not know what they are doing. I was paying top dollar for the care and no one was checking on her. It was a horrible experience and I would never recommend them.

We ended up moving my loved one out of the community. There were times that we heard threats made to another residents. The activities coordinator was good. I would tell anyone not to go place your loved one here. There were only 2 staff that were good. The nurse manager and the administrator weren't good. Once you signed the people they wouldn't deal with you anymore. The nurse manager never came to speak to us when we moved my loved one out of the community. Anytime we had concerns the community would blame the family and told us what we did wrong.

Our experience was a nightmare and take my loved one out of the community immediately. The food was horrible and the smell was horrible. The floors was terrible, I've seen gas station floors cleaner. The staff was lying about daily living activities. The community was wanting us to pay more, since the meals were being delivered. The meals were being delivered because the community closed the dining room, so they had to deliver the meals to the residents. The director was new and you couldn't communicate with them. If you confronted them they were defensive. Other residents were leaving quickly. There is no communication and they wouldn't respond to emails. One meal was lasagna and rice. I wouldn't leave a dead dog in that place. The community wanted more pills of a medication and they ran short, and they should've had enough to cover a monthly supply.

It was a god awful experience, we could not get our loved one out of there quick enough. Our loved one is a very lively person and the weeks that they were there, our loved one pretty much slept all the time or was placed in front of a TV. The staff did not engaged our interact with our loved one, we were just unhappy. No loved one should be in that facility there was absolutely no leadership.

My parents have been residents there for two years and we can’t move them out soon enough. The food and amenities initially were top notch but the last year has gone from bad to worse. They have not been able to keep cooks, service workers or cleaning crew. Cold sandwiches have become the standard fare for dinners because they “have no cook” which is a step up from the raw chicken that has been served in the past. Neither the management nor home office have responded to resident complaints.

My parents have been there for two years. The quality of services and food had gone downhill immensely and any complaints to management falls on deaf ears. They have not had a trained cook for months and weekly apartment cleaning is non-existent. We will be moving our parents out as soon as possible.

They don’t deserve a single star. A living hell. Bad food and unfriendly waiters. The nurses are rude and so incompetent that almost kill my husband by forgetting his medicines. The activities are pathetic. Maintenance is unixistent. And on top the price is higher than better places. We left as soon as we could.

They raise prices without telling you after one month. Rooms are not cleaned as promised. Paid for salon services, never received.(money not returned) charged for two weeks when room was not available. Lied to by three different directors, they can’t seem to employ anyone longer than a couple of weeks. Refuse to respond to letter addressing these problems.

Management is horrible and they treat their staff (who are the only good part of the company) horrible. Do NOT take your loved one here, they are only worried about money and not taking care of the residents!

Considered this facility for respite and short term in memory care before full-time placement. The tactics employed by the sales person [name removed] were disappointing along with her nurse intake. Be warned if you are jewish too and don't speak english but other language. They will try to get you into their costly full time placement, drag their feet, communicate via txt msg in the hopes you will change your mind and than conveniently will have "no more room for respite" or "the language barrier is an issue." Avoid at all cost the humiliation.

Extremely dangerous place. They caused irreversible harm to my mother. We trusted them & they almost killed her. They also stole from her. Horrible experience. Do not send any one here.

Doesn't look like home nor feel like family, my grandmothers room is full of mold, we have since left this community but I had to share these to protect someone else from coming into this situation that we had, we are very disappointed in the way the whole situation was handled and the staff turn around makes me cringe, this is the 5th executive director at this location with in 2 YEARS, that shows a lot in itself, every time it Rains at this community the rooms flood, and they resort to extracting the water, obviously they don't do a good job because my grandmothers room along with others have a very musty odor, we are very disappointed in this whole situation.

Lack of compassion, my grandmothers room is full of mold, (pictures have since been taken and we have kept record) we have since left this disgraceful place they so call a "loving and caring community" Sure doesn't look like home and definitely doesn't feel like family, wasn't taken care of properly for what she was paying for, was supposed to be checked on every 2 hours, never happened, very disappointed.

Spoke with residents, just came in, no appt. They are dying to get out of there. Staff on cell phones. Not a happy place. Look elsewhere.

Used to be a warm and friendly community but the new leadership is terrible, unfriendly and cold to people.