Senior Management Advisors

The food needs major improvements. They need better quality of meat for the hamburgers. Also, it would be nice if they could serve real eggs. Other than that, mostly everything has been good so far.

Well for us the place was just an expensive room with meals. We needed a place that had at least some medical help. Our loved one was in the memory care unit. I think we were led to believe that there was going to be more help than there was. I knew that we would have to pay extra for some services but I had to pay another [fee removed] a month on top of the fee for the room to get my loved one more help. The night aide I hired did almost all his bathing and getting ready for the day and ready at night. Part of that should have been done by the staff at Pineapple house. They had no orientation when we arrived there. After 5 weeks there his food was still not being cut into small pieces for him. They serve whole chicken breasts and other foods to people who don't have knives to cut the food. I complained several times. They still didn't know what beverages he preferred after 5 weeks. He visited the emergency room 3 times in his first week there. He looked like he had been beaten up. He ended up in the hospital with a UTI and pneumonia and was unable to be woken. His kidneys shut down and I moved him to hospice where he died several days later. So I really can't say very much good about the place at this point.

They are the worst place I have ever seen in my life. My loved ones have been 3 different places and it was the worst. The place is dirty and most of the staff was horrible. I showed up every day and there was dirty laundry all over, wet diapers on the bed, etc. They got meals delivered to the rooms and their Styrofoam dishes were left in the room and no one came to clean it up. Laundry and cleaning day was supposed to be on Fridays and it never happened when it was supposed to because they had no staff. She was never showered the days she was supposed to be either. I spoke to the management and nothing was done about it. Overall it was a very bad experience and I would not recommend them to others looking.

Do not place your love one's at Grand Villa of DeLand. I had to remove my loved one from there because I kept finding them hungry and in bed and covered in feces.

My mom has lived here for just over a year. There is virtually no communication from the facility to families. They have been without a memory care director for months -but I would not know this if I did not have a private caretaker keeping an eye on things on a regular basis. My mom has fallen twice in the past week - I think she went to the ER last night, but I have not spoken to anyone there. It's been 24 hours and I've left messages for someone to call me - but no one has gotten back to me. They seem like nice people who want to do the right thing - but are TERRIBLE with communication.

We had a terrible experience with Truewood By Merrill, it was so bad we ended up moving him out. The first 3 days he was here, no one even showered him or cleaned his room. No one showed him his way around at all or helped him out. He was wet and they kicked him out of the dining room and started feeding him in his room. I would never recommend them to others.

For nearly ten years, we have been paying members of this community. I trusted this assisted living community to actually assist my mother and take care of her needs. As a result of her increasing dementia, she began exhibiting some negative behaviors. I was not called in for any consultation or discussion at all. On November 2, I received a brusque, formal, uncaring phone call that informed that I must move my mother to another facility. There were no attempts to have a meeting with me to discuss the stuation, to seek medical or social solutions, to call in medical professionals, to seek answers to her problems. All I received was just a dismissal notice to let me know I had to have her out of the facility by Christmas Day. Who evicts an old lady on Christmas? I have nothing but praise for the care staff who are patient, kind, understanding, overworked, and underpaid. The administration is severely lacking is care, consideration and civility. Sharon M. Draper

Prices are too high for one bedroom and no patios/balconies with the units.

I would not recommend them to anybody. They have a problem delivering medication in a timely manor. The meals are being delivered and are usually and hour or 2 later than they would be if they were in the dining room and it arrives cold. With covid and the many lock downs, it has not been a good experience.

We chose Grand Villa in part because my dad would be able to have a large private room with a private bathroom. We had such high hopes. We were told such wonderful things about the staff and the activities that they do. Much of what we were told never came to fruition. While most of the staff treated him kindly no one truly developed a relationship with him. At first, my sister and I tried to develop a rapport with the staff. We made an effort to remember their names and we would bring them goodies to show our appreciation. Unfortunately, there was a constant turnover and it seemed that every time we visited (at least once a week) a new person answered the door. The turnover was not only with the care providers but there were three different directors in the year and a half my dad was there. The supervision was not adequate. There were many times when we could not find anyone to open a door to let us out. Many times we observed the care workers sitting near the nurse’s station(for lack of a better description) on their phones while the residents all sat in the main salon unsupervised. The residents were out and about and the care workers were nowhere to be found. My sister and I were unable to leave the floor for about half an hour as it is securely locked. I assume they were in a room helping but there was simply not enough staff. There were times when his room and bathroom were unkempt when his toilet did not flush (for days), when he did not have hot water, when there was no doorknob and people walked in and out of his room. Many things disappeared. We had to find a new placement for my dad because his behavior became unmanageable for them but it turned out to be a blessing in disguise. When we went to clear out his room the care workers had no clue that he had been gone for days and when we informed the care worker that he needed to be moved she did not even acknowledge what we said. There was absolutely no concern for my dad at all. It was difficult to see my father, a once proud and independent man in the hands of care workers who did not see him as a person. With the exception of the recreational specialists (who are lovely) and a couple of caregivers, it just comes down to being a business. We entrusted them with our dad, who is so loved by us but it just turned out to be disastrous. For most care workers it was just a job and for the administration, it was just about the bottom line. There is no heart in Grand Villa.

My mother was in the Water's Edge memory care facility for four months in 1919. We were charged the highest fee for her care. The staff was insufficient. She was forced to sit up in the morning in her wheelchair so that the staff didn't have to assist her when she was awake at night. She had white gold and silver rings and three watches that were ALL stolen. She couldn't report this because of her advanced dementia. The staff also stole the Ensure drinks from her personal refrigerator and the unopened carton of water bottles. This is a shameful facility that has no business touting themselves as a "christian" organization. They insist on charging us because of hospice items left in the room. My mother is now deceased. A very bad facility!

DO NOT BELIEVE A WORD THEY SAY! I am a disabled veteran and my wife is in the later stages of Alzheimers. I can't remember a time in all my 71 years on this earth when I have ever felt as deceived as I have by this facility. I will be submitting a more detailed review but for now I can only warn you NOT to be fooled by all the sweet talk and "you are family" baloney. Get EVERY WORD, EVERY PROMISE and EVERY OFFER in writing IMMEDIATELY, at the very moment it is being presented. In our experience, it all turned out to be nothing more than a systematic "deception" orchestrated to move you closer and closer to "the big bait and switch". Then they will try to make you believe that YOU misunderstood (why not, you’re old and have trouble remembering things). Don't even consider this place unless you have a team of lawyers with you every single second of the way. Be especially careful of the long list of EXTRA CHARGES, MONTHLY FEES, AMENITY CHARGES, SERVICE CHARGES, SUPPLY CHARGES and the MASSIVE UPFRONT NON-REFUNDABLE COMMUNITY FEE. In our opinion they have ZERO conscience, even less trustworthiness and driven by greed. Please be careful. My family is heartbroken.

Our family is moving our father out of this facility after residing here for 3 years As Dad’s care needs increased due to Parkinson’s disease his care fees increased yet his care went downhill fast The management has been changed several times which created a lack of leadership and focus on core values Beware of the sales pitch

Greenbriar management poor. Over controlling of everything which equals no control over anything. Only talk about themselves what they are doing and want. No concern or care about associates or residents!!!! Poor company do not put your loved ones there.

The place should be investigated. Looks good on the outside until you have to start dealing with them. Horable employees, gave wrong information on what they could supply and do

A close friend of the family was transferred to Brentwood two weeks ago from a local rehabilitation facility following a fractured hip. This friend has been at Brentwood for a full two week period without a landline connection in his room. I have brought this to the staff's attention on multiple occasions, including today. There is no phone jack outlet in this friend's room, as confirmed by their staff. A local cable company reportedly provides the phone service, and a recent response from Brentwood's management is that our friend has a "hardware" problem in his room that has led to the lack of telephone service. In the meantime, this 88-year-old gentleman does not have a working cell phone, and must wheel himself (via wheelchair) to a staffmember's office or to the receptionist's desk and ask to use their phone to place his calls. This is socially isolating for our friend. Brentwood advertises itself as a luxury facility, but serving macaroni and cheese as the main dish is a second indication that all is not well at this facility. Before moving your loved one to this location, take a thorough tour of the facility especially during meal time, and be sure to ask if a basic feature such as a landline connection is provided.

Sure Grand Villa is nice and new and they sure can sell it, but having your loved one living in memory care is sickening. They have been open since February and the employee turnover rate is astounding. The saleswoman who promised us all sorts of great things has left. She really pretended to care, too. Let's get real here. There is no "state of the art" memory care. The computer offering brain fitness sits in a corner untouched. The 2nd floor activity is to sit in front of the TV. Life stations are a joke. They park the walkers in fron of one of them. The hard working aides are overworked and understaffed. The aides also do laundry and serve meals. Speaking of meals, our loved one lost over 25 lbs and we seemed to be the only ones concerned about it. Residents are checked off for attending meals but no one notes what they eat or has time to help them eat. The last time we visited there was an altercation in the TV room. N touched L's walker. L slammed the walker into N's shins. N picked up a chair to hit L. Meanwhile in the other room a new resident is yelling"Help me. Help me." constantly. It was like being stuck in an asylum. There are residents who are known hitters. There are others that pace constantly. It agitates the rest of the residents. Once we had to tell an aide it had started to rain and there was a resident asleep out on the patio. I have found residents stuck in the elevator at least 3 times. The elevator only works with a pass key that only staff have. If you have to place your loved one here be prepared to constantly watch over them and their care. Look for bruises , expect UTI's and weight loss. In spite of trying to work with management we only lasted a few months. We never got the care we were told we would get. I agree with the other 1 star reviews. DO NOT PLACE YOUR LOVED ONE IN GRAND VILLA MEMORY CARE.

I made an appointment to take a tour. When I got there the receptionist seemed to not fit the part, she looked like a resident. After waiting some time, I asked the receptionist for the the tour and she told me the guide was off that day. I noticed the residents did not seem active and were gathered in a room, they looked as if they were staring at the ceiling. I was awful and a terrible experience. i looks nice from the outside but not attentive staff inside.

Brentwood at Fore Ranch used to be a decent place to place your love ones. Unfortunately, it is no longer like that. They are always short staffed. The food that they serve to the resident's is deplorable, they often use the same food in the same week. I definitely would not recommend this place to anyone. Because of the shortage of staff the residents do not get the best care that they deserve. Too many times they wait 30 to 45 minutes for help to arrive in their room. They need new management desperately!

In order to help others to not go through what we went through, do not place a relative or loved one in Grand Villas of Deland! We recently moved ours out of the memory care unit due to excessive injuries, lack of personal hygiene care (as was promised on the contract), lack of assisting with eating meals (as was promised in the contract), and lack of any personal attention to the resident. The sales team is really good at selling, but that is as far as any professionalism goes there. Although a good sales person wouldn't sell something they know is not healthy, but that is another story. Management is struggling with providing direction. The management team should not be allowed to even run a hotdog stand so not sure how they got into the positions they are in.