Senior Management Advisors

If you are looking for an independent senior apartment that supplies 3 meals a day buffet style and never checks on them to see if they show up to eat, than this is the place for you. There activities are basic and entrainment was good. Overall we felt the facility on the independent side was just collecting rent and didn't really interact with my dad.

My mom’s room had a nonfunctional bathroom fan with moldy ceiling tiles around it that had been there for longer than several days. While I was there in September the hot water failed throughout the building. There were complaints about this from unhappy residents for multiple days. The rooms are nice but the floor covering is frequently peeling, creating trip hazards. The food adequate. The staffing, management, and care provided is a significant concern. During the three years my mom lived at Brentwood, there were three different Executive Directors and the position was vacant when we removed her from the facility. On [date removed] my mother had a stroke at Brentwood in her bathroom and pushed the button on her medical alert necklace. At 5:05 my brother found our mother unattended on the the bathroom floor. An independent care manager said to me, Brentwood is good at enrolling clients into their facility but not very good at providing the necessary care.

My loved one was a resident here. When we toured we noticed that the atmosphere was beautiful and everyone seemed friendly. Our experience, however, didn't reflect that. So many things I could add. Basically, he wasn't being taken care of. His basic hygiene needs weren't even being met. I wouldn't recommend them to anyone with a loved one who needs assistance or support of any kind. Maybe for full Independent Living.

My loved one had a horrible experience here. She went outside and was left out there and got heatstroke and had to go to the hospital. I asked staff how long she was out there so we can determine what happened so it would never happen again and I never got any information from them. Then she got covid and we were told we needed to hire a nurse so that she would not come out of her room. It is a very glamorous-looking facility, but there is an underlying problem - maybe corporates. You cannot really get answers when things go wrong. We were were not happy so we moved her out of this facility.

Overall they lure you in and once you get in they do not do what was advertised that they are supposed to do. Overpromised and highly undelivered on our expectations of what is being paid for. This includes the daily care and maintenance for him including with daily showers, clean clothes and anything along those lines. Has been an issue for a while and are trying to work with them to get corrected.

They really didn't provide the care that they said they would. Some of the activities included bingo, music entertainment, shopping, and more for the residents to choose from. My loved thought the food was okay.

Our visit at Grand Villa of Ormond Beach went well. It looked nice, was absolutely beautiful, and seemed like a good place. I was ready to move Mom in, but they rejected her. It's not so much the fact that they rejected her - it was how they went about it. They knew I was in immediate need to move her, yet they wouldn't return multiple phone calls. We had to go in person to get an answer, which I did not appreciate. I think it was handled at the corporate level, but I was not happy at all with how they handled it. I felt like they gave us the runaround in a time of dire need.

I suppose they are doing the best they can but it wasn't good enough. He was there 2 months and in that time they called EMT's to transport to ER 4 times and they lost 2 pair or prescription glasses! He is home now. A terrible experience.

I just did not get the right feeling at this community. The tour was not the best. It was a small community and lock down for memory care. I just did not get that connection that I was looking for.

Its a nice facility but if your loved one develops an issue and goes to the hospital you might have a hard time getting them to take them back. This continues as you continue to pay rent. A hassel and not worth it

The facility has been sold twice since my mother has been here, the organization is not financially stable. Repairs are at a minimum. For example the people who have pets are not required to have vet records for their animals. They ended up having a flea infestation inside the facility and it went on for 4 months. Requests are sometimes ignored. The director said we could call whenever and he would call back quick if he cannot get to the call. I have called 4 times and he has called me back one time. The food here was supposedly chef driven but it is not, the quality of food is not what you would expect it is mostly frozen and canned. I do not feel like the staff members here are trained very well and there has been constant turnover. I would move her if I could.

The management here was not good, the head guy would say one thing and do the total opposite. The maintenance guys and the front desk gal were wonderful. The meals here were not good, it was very bland and they did not have a lot of variety. Overall, I would not recommend this facility.

My mom is in assisted living there. The place is beautiful, her apartment is beautiful, its gated, there is good and safe walking. Nice pool, and library. Unfortunately the food is genuinely terrible. It was reasonably ok when mom moved in, but since the lockdown, its been really bad. No fresh fruit for ages. Lots of empty carbs. Unpalatable food. Mom has been spending $300-400/month on groceries...in a place that is supposed to be providing all meals. Mother and I spoke to the Director and the head of the kitchen, with specific requests: No pasta, no deep fried or breaded food, and please provide fresh fruit every day. These simple requests are not honored. Days after the meetings, I called mom and she was delivered a pasta main dish with a pasta side. i might expect this in a very low quality place, but I expect much more from Waters Edge, based on the beautiful facilities and the amount of money mom is paying. Others have made complaints to the Florida State ombudsman. I know that there has been turnover with the chefs, and the director recently left...perhaps let go. Other than the food issue he was quite nice and helpful. Recently residents who manage their own medication had locks installed in their kitchen cabinets and were instructed to lock up their meds. There is some talk of jewelry going missing too. The residents have been confined to their rooms and told not to visit with each other for the past 6 months. Activities such as they are, are in the morning, which is a bad time for older people. I don't know how other places have handled covid, but it has been very lonely and depressing for mom. I do like the place, but I can't recommend Waters Edge at this time. Maybe corporate will increase the food budget or they will hire someone who can provide decent food. At this point the food does not support health.

I moved my husband out of Waters Edge to a program better suited for his needs. They were short staffed. Activites not being done. Never getting outside. The staff were wonderful and always saying how overwhelmed they were.

This community presents itself as a wonderful place to live. The building is old bit has been renovated and decorated very nicely. However, there is not enough staff to take care of our needs. The food is much too rich for people to digest. The bus they have is always in the repair shop for one reason or another.

Not a good place, going downhill fast. Will be leaving within 2-3 months.

When I visited the facility I was disappointed. The place smelled of urine. Some of the residents that were waiting in the hall for a meal had soiled clothes and hair looked dirty. The employees were not friendly. They had only one elevator to go upstairs. They had a physical therapy room that was a tiny little room. I would not put my loved one here.

Our experience at Water's Edge of Bradenton has not been a good one. We placed my mother there because of the activities director and he was let go shortly after my mom moved in and they have not replaced him. My mother is still high function even with her dementia and in the memory unit, there are not enough things for her to do. We have asked that they take her to the assisted living area so she can be a part of their activities and join in the dining room there, but this just is not happening and it has been very trying for me to get them to follow through with anything and they always seem to have an excuse for why it has not happened. Right now I would not recommend this community hopefully things will start to change in the future.

Before Gretchen in sales sells you a bill of goods, make sure you check the licenses of the nursing care there. The nurses are great but unfortunately they are limited on the care they can provide.Wound care is not allowed to be attended to by the nurses there. The aides are the problem.I also don't like to complain, but waiting for aides to take care of your Mother during times when help is needed promptly they prefer to be on their cell phones .Its clean, maintenance is great and dining is very good as well,but if you expect exceptional care on a daily basis, even just routine checking in on her, good luck. Also watch out for billing.The first month there, they accidently took $10,000 out of my Moms account. They are understaffed and it shows.

It has been very difficult but it's not all their fault either. My mother had to be put in the hospital . We had a rough start. She's not liking it but she hasn't been there that long. It's just been hard because she's been in and out of the hospital.