Senior Management Advisors

Our family had an in person tour with Grand Villa and the dementia care unity was overcrowded, everyone just sitting around in chairs all day. No stimulation. The lady who gave the tour seemed like she could care less about my loved one.

The food needs major improvements. They need better quality of meat for the hamburgers. Also, it would be nice if they could serve real eggs. Other than that, mostly everything has been good so far.

Well for us the place was just an expensive room with meals. We needed a place that had at least some medical help. Our loved one was in the memory care unit. I think we were led to believe that there was going to be more help than there was. I knew that we would have to pay extra for some services but I had to pay another [fee removed] a month on top of the fee for the room to get my loved one more help. The night aide I hired did almost all his bathing and getting ready for the day and ready at night. Part of that should have been done by the staff at Pineapple house. They had no orientation when we arrived there. After 5 weeks there his food was still not being cut into small pieces for him. They serve whole chicken breasts and other foods to people who don't have knives to cut the food. I complained several times. They still didn't know what beverages he preferred after 5 weeks. He visited the emergency room 3 times in his first week there. He looked like he had been beaten up. He ended up in the hospital with a UTI and pneumonia and was unable to be woken. His kidneys shut down and I moved him to hospice where he died several days later. So I really can't say very much good about the place at this point.

We had two family member there recently and suffered SEVERE weight loss in your Hospice care and Assisted living. The residents look like ZOMBIES! The same residents complained numerous times that the food is terrible and they did nothing to satisfy them! I would think twice about leaving your parents and relatives here! I wish we would have, its too late now!

I would not recommend Grand Villa to anyone. They kept sending my Father to the hospital. I think they did it so they won't have to take care of him. And pocket the monthly money.

My loved one was there a short period of time, and fell a few times. It feel did not feel familiy. There was a few times, in which my loved ones thing dissapeared. The caregivers did not really watch the residents. They have a nice brochure that advertises activities, but I did not see too many activities offered. There was no attempt to include my loved one in group.

We put my mother-in-law in here during pandemic for a very inexpensive rate of [amount removed] after six months of being there she had a horrible fall it wound her in Boca regional hospital we figured accidents happen. We didn’t think anything of it. They started calling us constantly the Director, stating they wanted to put her in memory care. She goes to the bathroom by herself. She eats all by her self. She uses the elevator to go up and down by herself. We refuse the memory care that’s when things started she whines of getting this horrible rash called scabies that you get when you’re not showered again, back to the hospital, doctors and dermatologist. Her bedding hadn’t been washed in six months. We removed it. Then they put adult diapers on her so tight she couldn’t get them on her off to go to the bathroom. She begged for help 10 days ago ones up in the emergency room with a horrible UTI. Stay away from here please copy and paste and post this everywhere lawsuits filed. Media is notifie

They are not in the same page. They say one thing than do another. Memory care unit the rooms are not clean. I'm just glad I moved my father out of there. Will not recommend to no one

Do not place your love one's at Grand Villa of DeLand. I had to remove my loved one from there because I kept finding them hungry and in bed and covered in feces.

My mom has lived here for just over a year. There is virtually no communication from the facility to families. They have been without a memory care director for months -but I would not know this if I did not have a private caretaker keeping an eye on things on a regular basis. My mom has fallen twice in the past week - I think she went to the ER last night, but I have not spoken to anyone there. It's been 24 hours and I've left messages for someone to call me - but no one has gotten back to me. They seem like nice people who want to do the right thing - but are TERRIBLE with communication.

If you love your family member, DON'T PUT THEM HERE! The caregivers are amazing but the lack of communication and care between administration and RN with doctor and family members is unbelievable! My dad was placed in memory care unit on [date removed] and his condition has deteriorated ever since! He was just taken to the hospital via "non-emergency transport for a psychological evaluation" at the recommendation of the RN and when he arrived at the hospital MANY hours later, he had a temperature of 102.8, was suffering from hypothermia, his heart rate was at 40 and his blood pressure was sky high! This is one of many examples of the lack of care for their resident's wellbeing and fortunately it's the last one for my dad as I can't trust my father's life in their hands!

We had a terrible experience with Truewood By Merrill, it was so bad we ended up moving him out. The first 3 days he was here, no one even showered him or cleaned his room. No one showed him his way around at all or helped him out. He was wet and they kicked him out of the dining room and started feeding him in his room. I would never recommend them to others.

For nearly ten years, we have been paying members of this community. I trusted this assisted living community to actually assist my mother and take care of her needs. As a result of her increasing dementia, she began exhibiting some negative behaviors. I was not called in for any consultation or discussion at all. On November 2, I received a brusque, formal, uncaring phone call that informed that I must move my mother to another facility. There were no attempts to have a meeting with me to discuss the stuation, to seek medical or social solutions, to call in medical professionals, to seek answers to her problems. All I received was just a dismissal notice to let me know I had to have her out of the facility by Christmas Day. Who evicts an old lady on Christmas? I have nothing but praise for the care staff who are patient, kind, understanding, overworked, and underpaid. The administration is severely lacking is care, consideration and civility. Sharon M. Draper

The staff didn't clean up glass in my loved one's room. There were shampoo, and other toiletries all over the place. What we were told by the marketing team didn't happen. I was unhappy with Silver Creek. I would never put my loved one in the community again. I'm not sure how the staff weren't paying attention to my loved one. The food was all carbs.

Prices are too high for one bedroom and no patios/balconies with the units.

I would not recommend them to anybody. They have a problem delivering medication in a timely manor. The meals are being delivered and are usually and hour or 2 later than they would be if they were in the dining room and it arrives cold. With covid and the many lock downs, it has not been a good experience.

Recently we re-toured the community since becoming Grand Villa and have never experience a more rude and unwelcoming group of managers. We tried talking to a nurse name [name removed] about my family member and were so unprofessionally told that her policy was to physically assess: all we wanted was to ask her a question! What has happened? A year ago we had the most wonderful experience under Princeton Village but now?? Told that the management decided to leave? No heart and no empathy from this new group...

We chose Grand Villa in part because my dad would be able to have a large private room with a private bathroom. We had such high hopes. We were told such wonderful things about the staff and the activities that they do. Much of what we were told never came to fruition. While most of the staff treated him kindly no one truly developed a relationship with him. At first, my sister and I tried to develop a rapport with the staff. We made an effort to remember their names and we would bring them goodies to show our appreciation. Unfortunately, there was a constant turnover and it seemed that every time we visited (at least once a week) a new person answered the door. The turnover was not only with the care providers but there were three different directors in the year and a half my dad was there. The supervision was not adequate. There were many times when we could not find anyone to open a door to let us out. Many times we observed the care workers sitting near the nurse’s station(for lack of a better description) on their phones while the residents all sat in the main salon unsupervised. The residents were out and about and the care workers were nowhere to be found. My sister and I were unable to leave the floor for about half an hour as it is securely locked. I assume they were in a room helping but there was simply not enough staff. There were times when his room and bathroom were unkempt when his toilet did not flush (for days), when he did not have hot water, when there was no doorknob and people walked in and out of his room. Many things disappeared. We had to find a new placement for my dad because his behavior became unmanageable for them but it turned out to be a blessing in disguise. When we went to clear out his room the care workers had no clue that he had been gone for days and when we informed the care worker that he needed to be moved she did not even acknowledge what we said. There was absolutely no concern for my dad at all. It was difficult to see my father, a once proud and independent man in the hands of care workers who did not see him as a person. With the exception of the recreational specialists (who are lovely) and a couple of caregivers, it just comes down to being a business. We entrusted them with our dad, who is so loved by us but it just turned out to be disastrous. For most care workers it was just a job and for the administration, it was just about the bottom line. There is no heart in Grand Villa.

My grandfather lived on the memory care floor for about 15 months, but passed away in August. My mom and I visited at least 6 times a week, stayed for hours at a time, and were involved in activities with the residents so we saw a lot of what went on. We found people and things we loved in this place and people and things we did not. However, at the end of my grandfather's life things took a turn at the facility and we had nothing but problems. We talked to many people there about our issues and things only got worse. After my grandfather passed, I wrote a google review and a facebook review on their page. We continued to visit the residents on the second floor because after 15 months, we had built a relationship with them. We would visit and bring them pretzels, muffins, etc. Today, my mom and I went to help the residents paint pumpkins but didn't make it to the second floor before the director of the facility told us we were no longer welcome there because of my negative review. I was told I should change my review and make it more positive but I refused. Kicking people out of the facility who actually care for the resident's well-being is a terrible reaction to an honest review. Take my review and make your facility better because of it, don't punish my family and your residents because you don't like hearing the truth. I'd be happy to change my review if I saw changes within the facility. But no, I won't change my review just to gain access to the building. People should read honest reviews, not just the ones the Grand Villa of NPR approves of and the ones their employees put on there. Constructive criticism can be a great tool to help make improvements, but this facility does not wish to do that.

DO NOT BELIEVE A WORD THEY SAY! I am a disabled veteran and my wife is in the later stages of Alzheimers. I can't remember a time in all my 71 years on this earth when I have ever felt as deceived as I have by this facility. I will be submitting a more detailed review but for now I can only warn you NOT to be fooled by all the sweet talk and "you are family" baloney. Get EVERY WORD, EVERY PROMISE and EVERY OFFER in writing IMMEDIATELY, at the very moment it is being presented. In our experience, it all turned out to be nothing more than a systematic "deception" orchestrated to move you closer and closer to "the big bait and switch". Then they will try to make you believe that YOU misunderstood (why not, you’re old and have trouble remembering things). Don't even consider this place unless you have a team of lawyers with you every single second of the way. Be especially careful of the long list of EXTRA CHARGES, MONTHLY FEES, AMENITY CHARGES, SERVICE CHARGES, SUPPLY CHARGES and the MASSIVE UPFRONT NON-REFUNDABLE COMMUNITY FEE. In our opinion they have ZERO conscience, even less trustworthiness and driven by greed. Please be careful. My family is heartbroken.