Senior Management Advisors

We toured Grand Villa of Altamonte Springs when searching for a Memory Care facility for my father. This facility was very good! The cleanliness and friendliness were both good. Nice facility!

We cannot comment on the quality of care as our loved one is in independent living so that doesn't really pertain to her. When it comes to the meals and dining we gave it that rating because she doesn't always eat what they serve. Also they don't really have an activities director at the moment. The value for cost is a tough one, because her rent has gone up [fee removed] since she moved in, they have to share transportation with the other facility, and they have taken away the overnight desk person. I would actually recommend them, it is a nice community and it's been a good place for her

I would definitely recommend this place to others. No place is perfect. Mom is happy there and that's what matters. Clean, the staff are friendly and helpful. Lots of activities. Beautiful celebrations for all the holidays. They need help. The staff is overworked. My mother loves living there.

I'm very pleased that everyone made my brother feel very welcome. Only thing I didn't like was all the little add on fees for this and that. But I was pleased overall and would recommend.

Overall this has been a very good experience, and I would recommend them. The gym and fitness facilities needs some improvement. There are three meals a day served to the residents, and there are choices for the residents to choose from.

We picked this community, because of the friendliness, cleanliness, activities, and amenities. I would absolutely recommend Pineapple House. The people that greet you are so friendly when you first walk in it's very pleasant and welcoming. The care is wonderful, and the food I guess it's all what you like. I love that place.

The Private rooms are kept very clean by the staff, and the public areas are cleaned often, and watched carefully for spills or other issues. Very friendly staff, they take time to get to know the residents. My dad is there at this point using a low level of care but it seems that they are very attentive when there is a need. My dad rates the food as "good".The portions are good and large and he has put on some much needed weight since he has been there They have a lot of activities and entertainment for the residents, some of them like color therapy don't really apply to him but he enjoys the Happy Hours, and game events I would say it is a good value for the money, the staff-to-resident ratio is good, and the number of residents is around 100. That allows more personal interaction. He was resistant to moving into a facility, but he is adjusting well, and the staff is a large reason why.

A very clean, lovely facility but the staff including the assisted living activities manager, make Tuscan Gardens far better than all others. She is always cheerful, energetic, creative and truly enjoys being with her residents. And I must mention that Maria, Aris and Rinada are superb carers. They set a standard that all others should strive to achieve AND maintain. Well done Tuscan Gardens from a resident of two years. Please keep up the good work.

Mom has been here one month and the staff have been extremely caring. Mom loves her nurse, the assistants and her cleaning staff. I have been helped by the office and front desk more times than I can count. I bless them for their patience as they know how difficult this transition is for both of us.

It has been a fantastic change for my parents. They're comfortable and basically well taken care of. Like anything, it's not 100 percent perfect. Their main complaint is the food. They would like to see more flavor, more variety, and more choices for all kinds of dietary programs. If you don't/can't eat everything, then they're not able to accommodate you.

The Pineapple House at Sapphire Lakes is an active assisted living community with a friendly and alert staff, which offsets its' cost.

Come see it for yourself and make your own decision. I thought overall Grand Villa was very nice. The apartment was nice. I had no problems whatsoever except with the food. From the director all the way down, they just didn't seem to understand that they consistently serve food in the danger zone according to the health department's temperature guidelines. Other than that, everything was okay. And the cost was reasonable compared to other places I looked into.

They have some food options, that my loved one likes. The people are very friendly. The activities are a nice balalnce. The value for the money is good. We picked this community, because it's a beautiful facility. [named removed]from A Place from Mom, was so helpful, and gave me really great choices. Overall, I would recommend to other families.

This is a more affordable community that we found in the area. The staff are friendly. The food is okay on somedays; however, I have heard residents complain about the food more times than not. They residents have complained about the quality of the meals. The staff communication with the family has been good. The community is still working on hurricane repairs and requests to the property. There are still work requests that are still outstanding from when my loved one moved in.

Staff is great friendly and professional. the environment/building is very clean, and organized. It's in a great location. I would recommend this particular facility to friends, family and/or clients.

My parents seem happy. It took a bit of adjusting to the different lifestyle but they seem to be settling in. They keep quite active. The staff is very personable and seem to know my parents and have made them feel comfortable. They have introduced them to other couples with like interests. They seem to be good about keeping the family informed about important situations/events - COVID, hurricanes, etc. and any personal issues we should know about. They have held a zoom meeting for families to be kept informed. They have had some issues finding staff, but the staff they have seem to be doing a great job.

They made my my loved one, feel very welcome quickly. They feel like an important part of the community. My loved one, loves the food and the constant activities. The biggest criticism is the temporary/substitute nurse when they are short staffed. The nurse is rude and incompetent, and completely unaware of how to administer my loved ones medications.

During our tour, all of the staff and residents were very friendly. Prior to this tour, we looked at a brand new facility. Compared to that one, Grand Villa just seemed older. The other place also offered us a move in incentive we could not pass up.

Wanting to charge [Amount Removed] for my dad to have an electric wheelchair. They waived it when I complained. Extra for cable tv. Extra for the emergency pendant. My mom gets those things at no extra cost at angels senior living. They told my dad he couldn't return after the hurricane destroyed the community. He was traumatized by something during the evacuation and he stopped managing his diabetes. He ended up in a nursing home for a a month (horrible!) and then they said he couldn't come back Because they're not licensed to manage diabetes. Really disappointing.

I toured this community and it was nice. Very clean and the staff was friendly. The only thing we didn't like was that the rooms were on the smaller side.