Senior Management Advisors

very limited parking assigned seating for meals

Could be managed better, since repeated issues of mothers clothing being misplaced or lost even though name is in garments in several areas of each piece. Management does not take an active role in resolving issues related to clothing. No local physician for clients since her current one comes out of Orlando once a month. Misrepresented this issue when initial visit. Seems to have adequate activities for clients. Various sizes of rooms available which is great. Friendliness of staff is good. Provides help & patience with mother with dressing, medications, mobility.

Very expensive but seemed to include all in the monthly fee. Small footprint. Not a lot of outdoor space. Did provide information on medicaid funding.

Easily over $3000. Seems like a place for the future for her. The staff who helped us seemed good.

I would look at other places first. They have terrible turnover, and terrible communication, from the office staff up. They're just so unorganized. I'm not as happy with them as I thought I would be. The care coordinator left, the executive director left, the sales person left, the activities director left. Everybody is new. And getting used to new people is hard for older people. I feel like the turnover tells me a lot about the company too. The food is terrible. The dining room is cold, and there's no music. It feels barren and depressing. Activities have suffered since Covid. The new activities director only does bingo.

Got a rate increase within 40 days. Medication management went from $100 to $200 per month. 100% increase, that's a big deal.

We did a couple of tours here and I am glad we did as the second time here we had lunch and the food was not very good at all, we sat with the assisted living residents where my mother would be living and it was not good. They did nothing but complain about living there and the staff just left us there and did not come back to check on us. We were not impressed.

In the past 6 months they have reduced resident services to cut costs. They have taken away bread, breakfast meat, milk and juice. They have reduced Publix trips to 1 x month.

I’m very disappointed with Grand Villa- when we moved my mom in we were told how they would keep my mom some what active and that has not been the case. My mom has declined significantly since she has been at Grand Villa at this point we just don’t know what to do

I wouldn't recommend this community for anyone expecting to stay more than a month or two.

Would not recommend Grand Villa Of Boynton Beach I have friends who have parents in other facilities and in general, I think other , assisted-living facilities offer more.

My loved one was briefly a resident at Grand Villa of Altamonte Springs when she had a fall and fractured her hip, she was not supervised while ambulating. She has since been in another facility with excellent supervision and has not had another fall. I would not recommend this facility to someone with more needs such as assistance with walking, dressing, bathing, etc. It is probably a good facility for a more independent person, very affordable option.

We are not happy Grand Villa of Clearwater. The food served at breakfast, Lunch, Dinner is most of the time cold. They control most of your life.

Riverview Senior Resort is to big with not nearly enough staff and therefore they are overworked and grumpy. If they could make some improvements on hiring more staff, it would make a big impact on the overall experience.

The worst communication or should I say lack of communication ever!!! Months after the hurricane they fail to communicate when the return date will be for residents. Poor email message return and nothing posted on their facebook page. Very dissatisfied with the overall handling of the hurricane response and communication of the status of the whole situation. Letters to the families and residents should go out weekly if not at least monthly on what the hect is going on with their home. All of their belongings were put in storage - who knows of the mold status of those items. What a mess!!! For an organization this big - the regional manager should at least be doing something to keep all parties in the loop!!!

My loved one was a resident here. When we toured we noticed that the atmosphere was beautiful and everyone seemed friendly. Our experience, however, didn't reflect that. So many things I could add. Basically, he wasn't being taken care of. His basic hygiene needs weren't even being met. I wouldn't recommend them to anyone with a loved one who needs assistance or support of any kind. Maybe for full Independent Living.

My loved one had a horrible experience here. She went outside and was left out there and got heatstroke and had to go to the hospital. I asked staff how long she was out there so we can determine what happened so it would never happen again and I never got any information from them. Then she got covid and we were told we needed to hire a nurse so that she would not come out of her room. It is a very glamorous-looking facility, but there is an underlying problem - maybe corporates. You cannot really get answers when things go wrong. We were were not happy so we moved her out of this facility.

Our tour experience with Grand Villa was horrible. We visited on a weekend, which was when we had time go as we work during the week. They didn't have a qualified person to talk to us or show us around, and their rating system of how they decide what they will charge was so incomprehensible that we left having no idea what it would cost. We just didn't have a good feeling and it may have been different if they had a qualified person there, but they did not.

Receptionist during daytime sounds harsh and judgmental on phone Staff appears to me just there for paycheck staff has no compassion no training need to be trained in all aspects of job

Overall they lure you in and once you get in they do not do what was advertised that they are supposed to do. Overpromised and highly undelivered on our expectations of what is being paid for. This includes the daily care and maintenance for him including with daily showers, clean clothes and anything along those lines. Has been an issue for a while and are trying to work with them to get corrected.