Senior Management Advisors

I would recommend this community. Overall, I have been happy here. My frustration is items have gone missing such as clothes for my loved one. The communication with the staff has been excellent. The staff seem to really care about the residents.

This is a nice community, but they don't have any dietary specials. The food is horrible. They had bingo, arts and crafts, movies, bowling and more activities for the residents to choose from. The communication was fair with the staff and the families. I would like for their food to change.

The price is kind of costly, and they just increased it this year. We were not expecting it to go up that fast. We've also had another unexpected cost when insurance stopped covering medication, and now we are being billed by the company Grand Villa uses to provide medications. The staff is okay, we had one issue with one person in billing. But other than that, the rest of the staff has been okay. They call pretty quickly when something is going on, so that's good. When they moved my loved one to a different room, they lost a piece of medical equipment and they still haven't found it. But overall, yes I would recommend this community.

It's a very nice place, everybody is very friendly and helpful. They were really good at keeping me informed, especially because we couldn't visit at first, or only visit on a limited basis. They would send me videos and get me on calls with my loved one They really kept our loved one engaged and made sure he partook in a lot of the activities. I was happy there was such a nice view out the window into the courtyard. I talked with them for weeks before our actual move-in, and the sales director was great about answering my endless questions. She never got impatient with me. The video tours she sent were helpful as well.

We chose Grand Villa of New Port Richey because they take medicaid and we did a site visit and we were impressed with the facility itself and staff members. The room sizes here are pretty good, my mom is in a studio and it is a good size apartment and a HUGE bathroom. I would absolutely recommend them.

I would recommend the community. I wish someone from the community would contact me to ask about our experience. The community tries to improve concerns. The night shift is the problem I saw, and I feel this shift has the less trained people on it. The community is clean.

ratings above

I had a wonderful experience with the director and she went out of her way to make us comfortable. I would recommend this community to others.

Grand Villa is a very attractive community and in a fantastic location. It is always bright and cheerful. The food is excellent, and we would recommend this community as long as it is only for assisted living.

This will be a good place for dad. Not quite as many people to talk to as at the Atria facilities.

We chose Grand Villa of Ormond Beach because of the location. They were also very professional at this facility. The place is neat and clean. The room sizes here were decent compared to others we saw. The temperature of the food, the service, and the flavor are all things that they could improve on. The dining staff is not very attentive. Overall, I would recommend the community.

They are always short-staffed. They have a nice outdoor pool. The rooms are larger than most. The staff is wonderful. The food is terrible. They have nice outdoor space for the residents. The staff is not always there when you need them.

This community is pretty good and was usually very clean. The staff were pretty friendly. The care was adequate. The activities were pretty good until the Covid-19 pandemic hit and everything was locked down. The price at Grand Villa Of Deerfield Beach was a little higher compared to other communities in the area. We had trouble with them when we asked about a price reduction and they told me they would be able to do it if I gave them other prices from communities in the area in writing, however they ended up never getting back to me about it. We had a very similar experience with them getting back to me about insurance covering some of the care costs.

The community is usually very clean. The staff is usually friendly and the care is very good as well. They deal with my father-in-law very well and handle some of his behaviors very professionally. They do offer activities for the residents to participate in, although my father-in-law doesn't often participate. We do think Grand Villa is expensive.

They are very friendly, both residents and staff. The food is good. The layout is great. Room sizes are a little small. I wish there were more outdoor options for my mom. There are only an area in the back with the smokers or chairs out front. I wish there were more areas for residents to use to get outside.

Grand Villa is a clean and friendly place. From what I have seen they have good customer service. The staff seems to care about the residents. The food could be better. Overall Grand Villa is a decent place.

30 year old building, but kept up pretty well. Rooms bigger than thought. [Name removed] was kind and helpful, on site Chef. 4 stars out of only 32, though. $3000 for 1 bedroom

Nice, clean, updated, lobby - bright cheerful, staff wore purple shirts with name tags, visitors sign in and are given name tags, laundry included, dining hall - bright-clean, have 1 shared room available - needs twin bed, dresser and night stand, have pool table, some outdoor space- limited, 5 stories building. Movie room. 2/3 women- average age 80. Cable wifi phone included .

I've had all good care. I think that we have a wonderful activity program and the exercise program is great. The best way to make friends is to be a friend.

We are very happy here. Everyone is friendly and helpful. It is a wonderful place to live and all of our needs are being met. The activities are good and the pool is wonderful. We really like our apartment - 2 rooms. Very nice. Maintenance is very good. The food could be a little better sometimes.