Senior Management Advisors

I would tell others that they led us to believe they have 24 hour medical care but they do not. They have someone there, but they are not able to care for the residents, they have to call an ambulance if there are any issues. Just make sure to read the contract carefully.

I love it here. I chose Truewood by Merrill over some other places that I was looking because of all that they offered for the price. The apartment sizes are very good. They staff is super helpful and there when I need them. I would recommend Truewood to others looking.

The staff are very caring and friendly at this community. This community is nice and it is in a nice and safe neighborhood. It is close to Dr. offices and other services that the residents may also need. They have activities at this community like going on walks around the community, arts and crafts activities. When a new resident moves in they make a shadow box and place it by the door of the new residents. My loved one also goes down for church in the community. They also have a few pet rabbits that they look after and an herb garden for the residents.

This community was rather large and I felt like my loved ones would be to far away from help if something were to happen. We wanted a different layout for the community my loved one would be in. The people were very kind and pleasant just not a good fit for us.

They have very good staff. They are very caring. The facilities are older and therefore making it difficult to do things that a more modern facility could do. More of a spacing issue. The food for memory care area is adequate for my loved ones needs. They provide activities but they are limited. They can go to a garden area. The staff doesn't have high turnover.

This was a very nice community and we liked it a lot . This community has limited assisted living like to a level 2.

Grand Villa of Sarasota is newly renovated and my loved one seems happy there. he likes the staff a lot. he does participate in some of the activities and if he doesn't join in, they will take the initiative to get him out of his room. he also loves the occasional field trips they take - they usually involve ice cream and he loves ice cream.

We chose Grand Villa of Ormond Beach because of the feeling we got when we walked in, it is just a very friendly place. The staff know all the residents and their families by name. It has a very down home good feeling about it. My mother loves the food, they are chef prepared meals. We had a recent experience where my mother had a diamond ring on and it was stolen. They were exceptionally helpful in helping to work with the police and we were able to find the ring and the person who stole it. They called to tell me they were deducting some money off of her bills to help find the ring, so they were just very understanding and the communication has been great. Overall I have been very pleased with the experience.

The staff is friendly. The facilities are nice but not as clean as I would like. The medication distribution was not well managed. They provide a lot of activities. My loved one really enjoys the woman who comes in and sings and plays guitar. The meals and service in the dining room was good. The staff in their were very friendly and kind. They made sure everyone was accommodated.

Our family had an in person tour and it was just not our ideal place for our loved one and the community was just to far away.

I did an online tour through the building and it looked okay but the community was too far for where we wanted my loved one to be.

There can be a lot of bickering and in-fighting with the resident population. There are some residents that shouldn't be in the independent living area, and the community continues to take in these residents. There was a recent change in management. There isn't a lot of variety of options of food and it seems to be a low-grade type of food. There are activities that are happening that it seems that some residents don't care for and the community continue to offer these activities.

An overall good community. My dad has gained better interaction and socialization amongst the other residents; they all look out for one another. I do feel that they are lacking in their security process. We were led to believe that there would always be a nurse or staff member nearby in case of an emergency. I'm unsure if this was misinformation or miscommunication. Through our own experience, we unfortunately found out that this may not be the case. I also think that they should expand their activities to fit the interest of all the residents, because right now they seem geared towards women. My loved one is transitioning from independent living to assisted living and wishes to have more of a variety in the things he can do there; such as, woodworking. They do offer church services, but none for the religion of my loved ones choice. I do hope that they can bring in other representatives so that every resident can participate in the religious services.

This community was much bigger than the other community that I was looking at. This community was also under construction and seemed like everyone was on top of each other. It was just too much for my loved one.

We chose The Pineapple House because of the convenient location, I thought that it was one of the best looking facilities that I saw, and I felt most comfortable here. There have been some hiccups along the way, but it is just an adjustment period. The staff members are great and all very friendly. The facility is newer, clean, and up to date. Overall, I would recommend to others looking.

Grand Villa of Altamonte Springs was our second choice. I liked that the staff were really nice, and I appreciated their honesty.

[Name removed] was very informative. The facility is clean and bright.

We chose Brentwood at Fore Ranch because they offered memory care and that is the type of care my dad needed. My dad had a dentist before he checked in and we were told after he moved in that it is out of their range to take him to his appointment. I would tell others if any of your appointments are not in a certain range, they will not take your loved ones there and then you have to pay to have them taken if you are unable to do so.