Senior Management Advisors

While living in Grand Villa the supervisor confiscated a lot of my property, claiming it is sharp and dangerous. After leaving Grand Villa that property has NOT been returned to me. The excuse that the stuff is dangerous is a lot of nonsense.

They indicated that they could take care of my mother as her health deteriorated, but when she had emergency GI surgery and had a colonoscopy bag they refused to take her back. We had to then scrambled to find a skilled nursing facility.

My experience was just awful. He was only there for 6 weeks. He went to the ER 4 times with injuries from falls. He walked into this facility and within days was primarily in a wheelchair. The place was very clean and the people for the most part were friendly enough. However, there was very little care. I hired an aide to cover the 12 hour shift that I couldn't take. So between me and my private aide we covered about 20 hours. No one seemed to really watch him when we weren't there. The aide told the staff multiple times that he had a UTI and he was never seen by a medical person. It wasn't until he was unresponsive that they called me and asked me if I wanted him sent to the hospital. I said yes. By then he was septic and his kidneys had shut down. As for food, my husband could barely feed himself. They don't give out knives with the meals and he would get things like a whole chicken breast to eat. They wouldn't precut his food. Lots of the meals were almost impossible for him to eat unless someone was there to cut his food or to feed him. Not really user friendly. In the 6 weeks he was there it never changed no matter how many times I asked for his food to be cut for him. The fact that to help keep him safe I had to hire private care made the cost of this place ridiculously expensive. There is a huge difference in your experience here if you are in the memory care unit as opposed to the assisted living side. I think it is very nice if you are just in the assisted living. But if you are in the memory care unit it is a very different place.

I wouldn't recommend this place at all. Staff is always a challenge to find. Doesn't return calls No-one to communicate with for any problems. The facility is beautiful but everything they tell you when looking there is absolutely not true. They don't care about the residents they don't check on them no one talks to the residents or helps them with anything. My mother passed and was in the hospital for 10 days, not one person contacted me to see how she was and it took 3 days after her death of me calling to let them know. I had to physically go in and just walk into the business administrator office because I couldn't get a phone call back to set up an appointment. Still haven't gotten a call and it's been since the [date removed].

To anyone considering moving a loved one to Grand Villa in Deerfield Beach. Don't. I was considering moving my mom there as it's close to where I live. She's in memory care currently in Delray. The sales person after initial contact never responded other than stated her move in date would be the [date removed]. After my moms assessment I followed up a couple times with nursing director I finally get a call on a Fri at 4 30pm from the Executive Director and Nursing Director who stated my mom would be a level 3 she had been btwn a 1&2 in other places so I asked to have the cost &explanation emailed to me. I got a call around 5pm from a marketing person who wanted my email I called right back twice to the facility& no one answered. I texted the nurse director my correct email..no response then again on Sat no response then again on Mon no response..I call the corporate office as I had given notice had a mover lined up and spoke to an extremely rude operations director. Unprofessional

Our family had an in person tour with Grand Villa and the dementia care unity was overcrowded, everyone just sitting around in chairs all day. No stimulation. The lady who gave the tour seemed like she could care less about my loved one.

Well for us the place was just an expensive room with meals. We needed a place that had at least some medical help. Our loved one was in the memory care unit. I think we were led to believe that there was going to be more help than there was. I knew that we would have to pay extra for some services but I had to pay another [fee removed] a month on top of the fee for the room to get my loved one more help. The night aide I hired did almost all his bathing and getting ready for the day and ready at night. Part of that should have been done by the staff at Pineapple house. They had no orientation when we arrived there. After 5 weeks there his food was still not being cut into small pieces for him. They serve whole chicken breasts and other foods to people who don't have knives to cut the food. I complained several times. They still didn't know what beverages he preferred after 5 weeks. He visited the emergency room 3 times in his first week there. He looked like he had been beaten up. He ended up in the hospital with a UTI and pneumonia and was unable to be woken. His kidneys shut down and I moved him to hospice where he died several days later. So I really can't say very much good about the place at this point.

We had two family member there recently and suffered SEVERE weight loss in your Hospice care and Assisted living. The residents look like ZOMBIES! The same residents complained numerous times that the food is terrible and they did nothing to satisfy them! I would think twice about leaving your parents and relatives here! I wish we would have, its too late now!

I would not recommend Grand Villa to anyone. They kept sending my Father to the hospital. I think they did it so they won't have to take care of him. And pocket the monthly money.

My loved one was there a short period of time, and fell a few times. It feel did not feel familiy. There was a few times, in which my loved ones thing dissapeared. The caregivers did not really watch the residents. They have a nice brochure that advertises activities, but I did not see too many activities offered. There was no attempt to include my loved one in group.

We put my mother-in-law in here during pandemic for a very inexpensive rate of [amount removed] after six months of being there she had a horrible fall it wound her in Boca regional hospital we figured accidents happen. We didn’t think anything of it. They started calling us constantly the Director, stating they wanted to put her in memory care. She goes to the bathroom by herself. She eats all by her self. She uses the elevator to go up and down by herself. We refuse the memory care that’s when things started she whines of getting this horrible rash called scabies that you get when you’re not showered again, back to the hospital, doctors and dermatologist. Her bedding hadn’t been washed in six months. We removed it. Then they put adult diapers on her so tight she couldn’t get them on her off to go to the bathroom. She begged for help 10 days ago ones up in the emergency room with a horrible UTI. Stay away from here please copy and paste and post this everywhere lawsuits filed. Media is notifie

They are not in the same page. They say one thing than do another. Memory care unit the rooms are not clean. I'm just glad I moved my father out of there. Will not recommend to no one

Do not place your love one's at Grand Villa of DeLand. I had to remove my loved one from there because I kept finding them hungry and in bed and covered in feces.

My mom has lived here for just over a year. There is virtually no communication from the facility to families. They have been without a memory care director for months -but I would not know this if I did not have a private caretaker keeping an eye on things on a regular basis. My mom has fallen twice in the past week - I think she went to the ER last night, but I have not spoken to anyone there. It's been 24 hours and I've left messages for someone to call me - but no one has gotten back to me. They seem like nice people who want to do the right thing - but are TERRIBLE with communication.

If you love your family member, DON'T PUT THEM HERE! The caregivers are amazing but the lack of communication and care between administration and RN with doctor and family members is unbelievable! My dad was placed in memory care unit on [date removed] and his condition has deteriorated ever since! He was just taken to the hospital via "non-emergency transport for a psychological evaluation" at the recommendation of the RN and when he arrived at the hospital MANY hours later, he had a temperature of 102.8, was suffering from hypothermia, his heart rate was at 40 and his blood pressure was sky high! This is one of many examples of the lack of care for their resident's wellbeing and fortunately it's the last one for my dad as I can't trust my father's life in their hands!

For nearly ten years, we have been paying members of this community. I trusted this assisted living community to actually assist my mother and take care of her needs. As a result of her increasing dementia, she began exhibiting some negative behaviors. I was not called in for any consultation or discussion at all. On November 2, I received a brusque, formal, uncaring phone call that informed that I must move my mother to another facility. There were no attempts to have a meeting with me to discuss the stuation, to seek medical or social solutions, to call in medical professionals, to seek answers to her problems. All I received was just a dismissal notice to let me know I had to have her out of the facility by Christmas Day. Who evicts an old lady on Christmas? I have nothing but praise for the care staff who are patient, kind, understanding, overworked, and underpaid. The administration is severely lacking is care, consideration and civility. Sharon M. Draper

The staff didn't clean up glass in my loved one's room. There were shampoo, and other toiletries all over the place. What we were told by the marketing team didn't happen. I was unhappy with Silver Creek. I would never put my loved one in the community again. I'm not sure how the staff weren't paying attention to my loved one. The food was all carbs.

Prices are too high for one bedroom and no patios/balconies with the units.

I would not recommend them to anybody. They have a problem delivering medication in a timely manor. The meals are being delivered and are usually and hour or 2 later than they would be if they were in the dining room and it arrives cold. With covid and the many lock downs, it has not been a good experience.

Recently we re-toured the community since becoming Grand Villa and have never experience a more rude and unwelcoming group of managers. We tried talking to a nurse name [name removed] about my family member and were so unprofessionally told that her policy was to physically assess: all we wanted was to ask her a question! What has happened? A year ago we had the most wonderful experience under Princeton Village but now?? Told that the management decided to leave? No heart and no empathy from this new group...