Senior Management Advisors

Continually short of help. No consistency for my mom. She never knows who is going to give her meds, who is cleaning her apartment or transporting to meals. They have a HUGE problem keeping support staff. Staffing issues are definitely a con. Mom is a happy go lucky 85 year old. Staff always tell me how much they enjoy her. She's not a complainer, but is stumped/ concerned about the staffing problem.

The move in process was good. Issues with another tenant were a major problem, but got resolved. Keep clothing to a minimum. Clothing seems to get misplaced often. The room could use a little more housekeeping due to smell.

Many people have asked me about this place, the place is clean, friendly atmosphere, food is excellent! My wife is a resident and has been for a year and a half. We looked around at various facilities in the Naples area and found it is close to our home I can visit my wife often.

I'd say it's ok except for the food. So many residents complain about the food. We picked this community, because it was close to me and affordable. Residents and staff were friendly.

My loved one is currently a resident at Grand Villa of Clearwater and overall things have been good for her at this facility. The cleanliness and friendliness are good. The care services and value for cost are okay. We have had a few issues with the staff, but they seem very nice so overall I would say good. My loved one has not complained about the food, it's good. They offer plenty of activities for the residents.

My loved one is currently a resident at Grand Villa of Altamonte Springs and the experience at this facility has been very good so far. The cleanliness and friendliness are great. The staff and care services are also great. I would recommend Grand Villa of Altamonte Springs to family and friends.

My loved one currently resides at Grand Villa of DeLand and his experience at this facility has been very good so far. There were a few staff in particular who were extremely helpful during the move in process. I also dealt with the Director who was extremely helpful when we had an issue with obtaining VA benefits. My loved one says that the food is adequate, but he says that the portions of the meals are small. However, he can ask for seconds. I would definitely recommend this facility to family and friends.

We toured Grand Villa of Altamonte Springs when searching for a Memory Care facility for my father. This facility was very good! The cleanliness and friendliness were both good. Nice facility!

We cannot comment on the quality of care as our loved one is in independent living so that doesn't really pertain to her. When it comes to the meals and dining we gave it that rating because she doesn't always eat what they serve. Also they don't really have an activities director at the moment. The value for cost is a tough one, because her rent has gone up [fee removed] since she moved in, they have to share transportation with the other facility, and they have taken away the overnight desk person. I would actually recommend them, it is a nice community and it's been a good place for her

I would definitely recommend this place to others. No place is perfect. Mom is happy there and that's what matters. Clean, the staff are friendly and helpful. Lots of activities. Beautiful celebrations for all the holidays. They need help. The staff is overworked. My mother loves living there.

I'm very pleased that everyone made my brother feel very welcome. Only thing I didn't like was all the little add on fees for this and that. But I was pleased overall and would recommend.

Overall this has been a very good experience, and I would recommend them. The gym and fitness facilities needs some improvement. There are three meals a day served to the residents, and there are choices for the residents to choose from.

We picked this community, because of the friendliness, cleanliness, activities, and amenities. I would absolutely recommend Pineapple House. The people that greet you are so friendly when you first walk in it's very pleasant and welcoming. The care is wonderful, and the food I guess it's all what you like. I love that place.

The Private rooms are kept very clean by the staff, and the public areas are cleaned often, and watched carefully for spills or other issues. Very friendly staff, they take time to get to know the residents. My dad is there at this point using a low level of care but it seems that they are very attentive when there is a need. My dad rates the food as "good".The portions are good and large and he has put on some much needed weight since he has been there They have a lot of activities and entertainment for the residents, some of them like color therapy don't really apply to him but he enjoys the Happy Hours, and game events I would say it is a good value for the money, the staff-to-resident ratio is good, and the number of residents is around 100. That allows more personal interaction. He was resistant to moving into a facility, but he is adjusting well, and the staff is a large reason why.

A very clean, lovely facility but the staff including the assisted living activities manager, make Tuscan Gardens far better than all others. She is always cheerful, energetic, creative and truly enjoys being with her residents. And I must mention that Maria, Aris and Rinada are superb carers. They set a standard that all others should strive to achieve AND maintain. Well done Tuscan Gardens from a resident of two years. Please keep up the good work.

Mom has been here one month and the staff have been extremely caring. Mom loves her nurse, the assistants and her cleaning staff. I have been helped by the office and front desk more times than I can count. I bless them for their patience as they know how difficult this transition is for both of us.

It has been a fantastic change for my parents. They're comfortable and basically well taken care of. Like anything, it's not 100 percent perfect. Their main complaint is the food. They would like to see more flavor, more variety, and more choices for all kinds of dietary programs. If you don't/can't eat everything, then they're not able to accommodate you.

The Pineapple House at Sapphire Lakes is an active assisted living community with a friendly and alert staff, which offsets its' cost.

Come see it for yourself and make your own decision. I thought overall Grand Villa was very nice. The apartment was nice. I had no problems whatsoever except with the food. From the director all the way down, they just didn't seem to understand that they consistently serve food in the danger zone according to the health department's temperature guidelines. Other than that, everything was okay. And the cost was reasonable compared to other places I looked into.

They have some food options, that my loved one likes. The people are very friendly. The activities are a nice balalnce. The value for the money is good. We picked this community, because it's a beautiful facility. [named removed]from A Place from Mom, was so helpful, and gave me really great choices. Overall, I would recommend to other families.