Senior Management Advisors

We chose Grand Villa in part because my dad would be able to have a large private room with a private bathroom. We had such high hopes. We were told such wonderful things about the staff and the activities that they do. Much of what we were told never came to fruition. While most of the staff treated him kindly no one truly developed a relationship with him. At first, my sister and I tried to develop a rapport with the staff. We made an effort to remember their names and we would bring them goodies to show our appreciation. Unfortunately, there was a constant turnover and it seemed that every time we visited (at least once a week) a new person answered the door. The turnover was not only with the care providers but there were three different directors in the year and a half my dad was there. The supervision was not adequate. There were many times when we could not find anyone to open a door to let us out. Many times we observed the care workers sitting near the nurse’s station(for lack of a better description) on their phones while the residents all sat in the main salon unsupervised. The residents were out and about and the care workers were nowhere to be found. My sister and I were unable to leave the floor for about half an hour as it is securely locked. I assume they were in a room helping but there was simply not enough staff. There were times when his room and bathroom were unkempt when his toilet did not flush (for days), when he did not have hot water, when there was no doorknob and people walked in and out of his room. Many things disappeared. We had to find a new placement for my dad because his behavior became unmanageable for them but it turned out to be a blessing in disguise. When we went to clear out his room the care workers had no clue that he had been gone for days and when we informed the care worker that he needed to be moved she did not even acknowledge what we said. There was absolutely no concern for my dad at all. It was difficult to see my father, a once proud and independent man in the hands of care workers who did not see him as a person. With the exception of the recreational specialists (who are lovely) and a couple of caregivers, it just comes down to being a business. We entrusted them with our dad, who is so loved by us but it just turned out to be disastrous. For most care workers it was just a job and for the administration, it was just about the bottom line. There is no heart in Grand Villa.

My grandfather lived on the memory care floor for about 15 months, but passed away in August. My mom and I visited at least 6 times a week, stayed for hours at a time, and were involved in activities with the residents so we saw a lot of what went on. We found people and things we loved in this place and people and things we did not. However, at the end of my grandfather's life things took a turn at the facility and we had nothing but problems. We talked to many people there about our issues and things only got worse. After my grandfather passed, I wrote a google review and a facebook review on their page. We continued to visit the residents on the second floor because after 15 months, we had built a relationship with them. We would visit and bring them pretzels, muffins, etc. Today, my mom and I went to help the residents paint pumpkins but didn't make it to the second floor before the director of the facility told us we were no longer welcome there because of my negative review. I was told I should change my review and make it more positive but I refused. Kicking people out of the facility who actually care for the resident's well-being is a terrible reaction to an honest review. Take my review and make your facility better because of it, don't punish my family and your residents because you don't like hearing the truth. I'd be happy to change my review if I saw changes within the facility. But no, I won't change my review just to gain access to the building. People should read honest reviews, not just the ones the Grand Villa of NPR approves of and the ones their employees put on there. Constructive criticism can be a great tool to help make improvements, but this facility does not wish to do that.

DO NOT BELIEVE A WORD THEY SAY! I am a disabled veteran and my wife is in the later stages of Alzheimers. I can't remember a time in all my 71 years on this earth when I have ever felt as deceived as I have by this facility. I will be submitting a more detailed review but for now I can only warn you NOT to be fooled by all the sweet talk and "you are family" baloney. Get EVERY WORD, EVERY PROMISE and EVERY OFFER in writing IMMEDIATELY, at the very moment it is being presented. In our experience, it all turned out to be nothing more than a systematic "deception" orchestrated to move you closer and closer to "the big bait and switch". Then they will try to make you believe that YOU misunderstood (why not, you’re old and have trouble remembering things). Don't even consider this place unless you have a team of lawyers with you every single second of the way. Be especially careful of the long list of EXTRA CHARGES, MONTHLY FEES, AMENITY CHARGES, SERVICE CHARGES, SUPPLY CHARGES and the MASSIVE UPFRONT NON-REFUNDABLE COMMUNITY FEE. In our opinion they have ZERO conscience, even less trustworthiness and driven by greed. Please be careful. My family is heartbroken.

Our family is moving our father out of this facility after residing here for 3 years As Dad’s care needs increased due to Parkinson’s disease his care fees increased yet his care went downhill fast The management has been changed several times which created a lack of leadership and focus on core values Beware of the sales pitch

Greenbriar management poor. Over controlling of everything which equals no control over anything. Only talk about themselves what they are doing and want. No concern or care about associates or residents!!!! Poor company do not put your loved ones there.

The place should be investigated. Looks good on the outside until you have to start dealing with them. Horable employees, gave wrong information on what they could supply and do

Sure Grand Villa is nice and new and they sure can sell it, but having your loved one living in memory care is sickening. They have been open since February and the employee turnover rate is astounding. The saleswoman who promised us all sorts of great things has left. She really pretended to care, too. Let's get real here. There is no "state of the art" memory care. The computer offering brain fitness sits in a corner untouched. The 2nd floor activity is to sit in front of the TV. Life stations are a joke. They park the walkers in fron of one of them. The hard working aides are overworked and understaffed. The aides also do laundry and serve meals. Speaking of meals, our loved one lost over 25 lbs and we seemed to be the only ones concerned about it. Residents are checked off for attending meals but no one notes what they eat or has time to help them eat. The last time we visited there was an altercation in the TV room. N touched L's walker. L slammed the walker into N's shins. N picked up a chair to hit L. Meanwhile in the other room a new resident is yelling"Help me. Help me." constantly. It was like being stuck in an asylum. There are residents who are known hitters. There are others that pace constantly. It agitates the rest of the residents. Once we had to tell an aide it had started to rain and there was a resident asleep out on the patio. I have found residents stuck in the elevator at least 3 times. The elevator only works with a pass key that only staff have. If you have to place your loved one here be prepared to constantly watch over them and their care. Look for bruises , expect UTI's and weight loss. In spite of trying to work with management we only lasted a few months. We never got the care we were told we would get. I agree with the other 1 star reviews. DO NOT PLACE YOUR LOVED ONE IN GRAND VILLA MEMORY CARE.

I made an appointment to take a tour. When I got there the receptionist seemed to not fit the part, she looked like a resident. After waiting some time, I asked the receptionist for the the tour and she told me the guide was off that day. I noticed the residents did not seem active and were gathered in a room, they looked as if they were staring at the ceiling. I was awful and a terrible experience. i looks nice from the outside but not attentive staff inside.

In order to help others to not go through what we went through, do not place a relative or loved one in Grand Villas of Deland! We recently moved ours out of the memory care unit due to excessive injuries, lack of personal hygiene care (as was promised on the contract), lack of assisting with eating meals (as was promised in the contract), and lack of any personal attention to the resident. The sales team is really good at selling, but that is as far as any professionalism goes there. Although a good sales person wouldn't sell something they know is not healthy, but that is another story. Management is struggling with providing direction. The management team should not be allowed to even run a hotdog stand so not sure how they got into the positions they are in.

Would not recommend this facility. Smelly,old,cracked pavement.

In renovation throughout premises. Old and run down. Hard to picture what will be. It definately wasn't anywhere I would move a love one currently. I asked about their west location and she called over for me to have tour following visiting East. Waiting List anyway.

Didn't like

It smelled, and the residents were all lined up in the lobby in their chairs like it was the receptionist's job to watch them. I got in the car and drove away crying. It was awful!

We ended up moving my loved one out of the community. There were times that we heard threats made to another residents. The activities coordinator was good. I would tell anyone not to go place your loved one here. There were only 2 staff that were good. The nurse manager and the administrator weren't good. Once you signed the people they wouldn't deal with you anymore. The nurse manager never came to speak to us when we moved my loved one out of the community. Anytime we had concerns the community would blame the family and told us what we did wrong.

It was a god awful experience, we could not get our loved one out of there quick enough. Our loved one is a very lively person and the weeks that they were there, our loved one pretty much slept all the time or was placed in front of a TV. The staff did not engaged our interact with our loved one, we were just unhappy. No loved one should be in that facility there was absolutely no leadership.

They don’t deserve a single star. A living hell. Bad food and unfriendly waiters. The nurses are rude and so incompetent that almost kill my husband by forgetting his medicines. The activities are pathetic. Maintenance is unixistent. And on top the price is higher than better places. We left as soon as we could.

Management is horrible and they treat their staff (who are the only good part of the company) horrible. Do NOT take your loved one here, they are only worried about money and not taking care of the residents!

Considered this facility for respite and short term in memory care before full-time placement. The tactics employed by the sales person [name removed] were disappointing along with her nurse intake. Be warned if you are jewish too and don't speak english but other language. They will try to get you into their costly full time placement, drag their feet, communicate via txt msg in the hopes you will change your mind and than conveniently will have "no more room for respite" or "the language barrier is an issue." Avoid at all cost the humiliation.

While my mother-in-law was at Grand Villa & had taken her quota of falls...we were advised to have Hospice & 24/7 care to protect them from any state agencies. Well I am proud to announce that after taking her off hospice & getting the medical care that she needed. Then referred to a rehab center in Boynton Beach, Fl she has not had one fall. She was even waitin for a bus in rehab. All she needed was the caring & know how of patients that are not bound to a wheelchair to help them in there daily activities rather than subject them to be confined and asking the private pay individuals to now pay for 24/7 care, plus there fees & not have the patient get better because their is not enough staff to take care of different individual needs. She has not fallen once at rehab which makes me wonder what occurences could of been avoided if they had the proper staffing for all the patients that are not wheelchaired bound. Plus she was only there for 4 months & we had to pay a $2000.00 community fee and so far the administrators have not looked into given us any rebate for such a short term.

Doesn't look like home nor feel like family, my grandmothers room is full of mold, we have since left this community but I had to share these to protect someone else from coming into this situation that we had, we are very disappointed in the way the whole situation was handled and the staff turn around makes me cringe, this is the 5th executive director at this location with in 2 YEARS, that shows a lot in itself, every time it Rains at this community the rooms flood, and they resort to extracting the water, obviously they don't do a good job because my grandmothers room along with others have a very musty odor, we are very disappointed in this whole situation.