Senior Management Advisors

My mother moved into Grand Villa East last week and is very happy so far. The care and attention from the nurses and aides is top tier. There is a wide range of activities, and the people are super friendly. She is also impressed with how good the food is. The move in process was easy, and the help and support from the sales office was so appreciated. It's been a great experience so far and we are truly glad we chose Grand Villa to be her home.

Mom seems happy. [name removed], the main recreation therapist is excellent. She has group sing alongs, drumming, balloon toss, name that tune, fashion shows, nail painting and manages to keep the residents occupied. I am slightly disappointed with the nursing supervisor as I have not received any personal calls. Mom's color changed and one of the staff caregivers coordinated an ambulance escort to Countryside Meese for evaluation. It turned out she caught an early diagnosis for pancreatic cancer. So now family has time to visit before she transitions. We plan on sharing a free Christmas dinner with her tonight.

Silver creek took good care of my husband while he was there. I think he was difficult.

We had the opportunity to tour this facility for my MIL. Friendly staff, very informative. Price point is good for the level of care we would need for her. The place is a little dated, but solid in terms of hurricane preparedness.

Staff is extremely friendly and attentive. The locaiton of the facility is great and close to my home. It was a positive respite experience.

It is a newer facility that seemed more like a hotel than an assisted living facility. It is spacious and built to withstand Cat 5 Hurricanes. It is a wonderful environment, but there are different levels of care and they all come at a cost. The facility is also very peculiar about their exposure to liability. If a loved one needs to be hospitalized, this facility seems to want the individual to go to another rehabilitation center before being brought back to the facility, whether they need it or not.

Very difficult first 2 weeks. Had to relocate due to hurricanes. I witnessed how organized and caring the staff were and was impressed. During initial tour was told that there was an organized singing group. My sister loved to sing and she is quite good. That has not materialized. Overall I am happy with the care she is receiving

Overall experience was good. Staff was good. The place was under a remodel & had a fire so cleanliness & disruption of life was Effected. Mom liked it there a lot only complaint was food was mediocre. [name removed] | Business Office Coordinator of Grand Villa Deerfield Beach Was fantastic to work with & made it very easy as I'm in NJ mom was there

From the moment we walked to the doors at Grandvilla of Altamonte Springs, we felt at ease every staff member was welcoming and cheerful, making my mother’s transition, incredibly smooth. They even took the time to hang her pictures by the second day, adding a personal touch that made her feel at home. The medical staff is attentive, promptly answering calls and always willing to discuss my mothers needs in detail. She loves her spacious and airy room and genuinely enjoys the daily activities offered. We couldn’t be happier with the care she’s receiving here!

Says writing is unreadable broke finger on writing hand years ago.

Overall my loved one is having a good experience there, but the dining room has a lot to be desired. There is ALOT of difficulty getting the food out quickly and hot, they wait a lot and even have left the dining room without dinner. The financial department is very difficult to communicate with, but overall everyone is friendly and outgoing and promises to do better.

The facility was ALWAYS clean & safe. Main complaint, no access to bedroom during the day. Resident rooms are on 2nd floor and not accessible from 8am to 8pm. Residents are told they can “rest” in the recliners. We were told prior to moving in if staff available they could go to their room for a bit. In practice, never happened. There are only two toilets on first floor for all residents which caused a lack of privacy for with residents waiting outside the door. Labeling clothing/bedding did not help. While Dad was in the hospital all of his bedding/toiletries disappeared. Billing was sloppy in that GV over charged twice for half admin fee despite already being paid and then argued about it. Eventually resolved. Director hard to reach. Every staff member we met was very pleasant. However, if a request was made to administration, they would smile, say they would check into it and we’d never hear back. Unfortunately due to health issues my father discharged.

The activities seem fine but they are mostly things that do not interest our dad. The facility itself is very bright and airy, both the public spaces and the apartment are clean. Based on the experience we have had so far, I would recommend this community to others.

My mom has received great care in the memory care area, The aides are attentive and caring.

Always room for improvement. An issue I am not happy with is I was told his laundry would be done separately. I ironed a name tag in everything. When I've gone there, he will be wearing someone else's clothes. So obviously his laundry isn't done separately and some things have gone missing. I plan to speak to the CEO regarding this.

I moved in at the end of [date removed]. The facility seems to be a a period of transition. Both the staff and the building. I think it will be terrific once modifications are completed

Beautiful building, friendly staff

Beautiful building, friendly staff

Warm community atmosphere with great activities, food, and culture, minimal nursing care. Management interactive with residents, although follow thru sometimes slow. Great place for making friends and socializing. Community activities nearby, facility close to lots to do.

One thing I didn't appreciate was the when my mom was hospitalized they didn't do a good job keeping up with the meds. When she came back from the hospital she had several meds she was taken off of but she needed those meds. The assisted living did not cross reference the meds she came back with and my mom spent a month and a half without taking her blood pressure meds and heart meds. Now I am the one cross referencing meds to make sure