Senior Management Advisors

If mom has a problem, she's been instructed to notify me because I'm her advocate. We've had a few & I speak to the head of the department. Mom is concerned about others who don't have anyone. Mom goes to breakfast & dinner. She's full & doesn't want lunch. Aids, transporters & housekeeping love my mom. They are very good to her & she appreciates all of them.

Many kind staff members who enjoy caring for the residents. Many kind, friendly and outgoing residents, both female and male. I would like to see more attention to the health needs and assistance of the residents. The food could be better. They need more activities offered. I feel that it is a bit too expensive for what is offered.

This ALF was good in several ways. The staff was great. The food was great. The room accommodations were great. But there were too many residents for the space and my brother couldn't get around with his walker and would become a little agitated after asking people to please let him by. At times, my brother would refuse to take his medicine and as they had no nurse, they are available to give him the medicine, we were asked to move him to a facility that could offer him the care he needed. The Grand Villa staff took good care of my brother and also helped us find a place where there was more room for the patients to move around and nurses who could be sure he took his meds to reduce agitation.

I'd say although nothing is perfect, my mom is in a much better place. It's safe, she gets good care and has made many friends amongst the residents. The staff is very friendly and are attentive to residents' needs.

I love it here I would recommend this place to anyone. I have never I mean never experienced a bad moment here the people a very very friendly this place is so so so clean the residents look like they are happy and well cared for.

I would say I think it's better than most but there's always room for improvement.

Great facility for patients with memory care needs. Environment is clean, cheerful and well maintained. All of the staff ( nursing, caregivers, dietary, housekeeping, hairdresser etc) are caring and treat the patients with respect and dignity. Support services including PT, OT, wound care, podiatry are wonderful . Staff go out of their way to accommodate patient's needs. Food is excellent and nicely presented. Effort is made to involve all levels of patients in activities .

My loved one was previously a resident at Grand Villa of DeLand. The staff would have gotten a 5 rating were it not for one particular incident with the dietary supervisor, which made my loved one fearful of his safety and resulted in his refusal to eat in the dining room after the incident. My loved one rated the food as being hard to chew. The head nurse acknowledged that the same complaint has been submitted by other residents. Activities for my loved one were non-existent. After 62 years of running his own concrete construction company, he was not interested in bingo, movies, wii bowling, line-dancing, cocktail parties or whatever other silliness was offered. He just wanted to work and feel useful. The value for the cost was good. Grand Villa does seem to have a fair amount of employee turnover, which I found frustrating whenever I needed to talk to nursing staff or accounting staff. In 12 months, I think they had three different Executive Directors.

What our family likes the most about the Truewood by Merrill, Port Charlotte community is the Manager there [name removed], has been above & beyond helpful! I would highly recommend that place based on him alone.

The facility is very nice and clean. There have been a few issues with the overseeing management company. The executive leadership at Pineapple has recently decide to change management companies. I this new Company will Provide more support to The day to day operations . There area Florida based company as opposed to The current out of company.

Staff is very helpful most of the time. For some the apartments, they are Ok such as the 1 Bedroom, but some try to fit a lot of personal belongings into a studio. They have had a problem with the dishwasher and we eat from styrofoam plates.

The staff was friendly and helpful. There was a (justified) increase in the level of care and they agreed to hold off for a month in increasing the cost while I moved my mom to a nursing home. My mother passed away in March.

It seems they have a new executive director who is better, they are reaching out more to family members, and have more activities. We would recommend someone to check it out.

My loved one had a good experience at Grand Villa of Palm Coast. The staff were wonderful and very caring with the residents. They were also kind to us each time that we were visiting. Grand Villa of Palm Coast is very clean and is a beautiful home for its residents. I would highly recommend it to others!

It's an affordable safe place for people to maintain some independence and have a place of their own. I think they maybe need a bigger budget for food? A lot of the residents end up throwing out more than they eat. Possibly a better menu or chef. I'm not living there but, it's a constant complaint I hear consistently.

The activities seem to be the best part of being there. She has found a decent community of friends and holidays are celebrated, and there are many opportunities to participate. The people do a decent job and have been helpful. The quality of meals could definitely use improvement. they are definitely increasing costs a lot and decreasing some included services, like washing sheets that used to be included and now are an extra charge.

What has made Grand VIlla such a great experience so far for our family is definitely the staff, and we would recommend them to other families based on the experience we have had so far. Friendly staff, nice community, would recommend if they clean up the problems they have with their kitchen and unsafe food temperatures.

My Mom loves it there! The place is well maintained but can use a few upgrades. People and staff are friendly. I would recommend.

The staff is helpful and attentive and responds to needs quickly. Everyone there just seems so happy!

I can only go by what my loved one has been telling me. The food is not good. She's quite disappointed in that. In regard to the healthcare services. I'm a little disappointed as we did have an incident and incident and it took quite a lot to get someone there to help her. Other than that she seems happy and comfortable.