Senior Lifestyle - Main

Fantastic staff and team of professionals, caring, supportive, and responsive. Units need a little proactive maintenance, but overall they are spacious, utilitarian, and comfortable. Food is great.

The setting, much better fit for my mom - clean, bright, great views and 20 min from my sister.

Management has turned a very nice "opulent level" community into a merely ordinary community. They could have introduced a new level, new concept of senior living and been a trail blazer. Instead they have chosen to be penny wise and pound foolish.

Facility is nicely laid out and easy to get around. "Extra care" is costly and somewhat inflexible. My mother hasn't participated in any activities yet but there seems to be a variety. Located close to shopping and restaurants.

Price was not as outrageous as many other places and my mom liked it. I would recommend the facility.

When we tour the facility in July 2024 we were told of the activities they have at the facility. Not until we moved in were we informed the activity director was on medical leave and expected back in September. Unfortunately the director could not return which left the residents with not much to do let alone someone to take them out at least 1 x month. Not until we complained did they get a trip to Walmart and the $$$ store arranged. Not happy as a family member when mom is complaining that she needs this and that and is capable to go shopping and she can’t

The place is nice and clean. Staff is friendly and helpful. Residents were welcoming.

From day one until today all of the employees have shown a caring attitude. Not one day has passed that we have not encountered employees who put the care and comfort first and foremost. Their total commitment to our loved ones care and support is beyond what we thought possible. We cannot say enough about how glad we were to chose Addison.

There was a lady there that I thought my mother would get along with. She was Hispanic. Even though Mom speaks both English and Spanish I thought it would be nice for Mom to have someone to speak Spanish with. Second reason was that it was nice and bright and clean. Also it appeared they had great activities. Honestly I felt like they promised more than they delivered.

My only complaint is not having two working elevators. One has been out for over a month. At one point both elevators were out and many residents could not go downstairs, missing DR appointments as well as delayed meals having to be walked upstairs to residents.

On cleanliness-the place is very clean but housekeeping does a poor job in my sisters room. On their behalf I have not complained yet which I will. Most of the staff is wonderful. [Name removed] the director especially. Two are not quite so wonderful. ?????. The food is awesome [name removed] said. She seems to have medication problems often which I have addressed with the staff. Not getting them sometimes or very late. The staff there is working with me on this. Activities-I think they need to get them outdoors more. [name removed] always wants to go out and walk but most times there isn't enough staff to allow. I understand as most there are much worse off then [name removed] and require more care. Overall it has been a good experience. When I have a real issue I get a response from the staff. I also am very good at being proactive( sometimes considered pushy) when it comes to getting answers on things. Again I couldn't speak any higher of the director.

Was so glad to get my sis in this clean beautiful place for respite care while I was in court for guardianship. Nice kept safe housing. All staff were great. Had a time getting a hold of nurses to see how my sis was. I am in Michigan so I depended on communication. Have a mental health person available if it is needed. The staff was great getting her moved when we had too. Price was reasonable for private room, included bed, chair dresser. Private shower.

With the value for cost it could be lower depending on the increase in rent this year. Facility is unable to give an estimate and increase is different for each resident, which is confusing and frustrating. This makes it difficult when you're trying to budget with a fixed income. Overall, a comfortable and spacious apartment within a nice community, but seeking clarity and transparency regarding rent increases for budget planning

They are great. The staff is very attentive. I think overall cleanliness can be improved. It's not too bad. I've seen worse.

If we could give The Estates a little higher than a 4 we would. Overall the experience has been very positive and warm. It is clean and the front staff and nurses are friendly. The care services are good, working on improving. Our loved one likes the food and eats well. Our loved one unfortunately does not participate in the activities but I hear them in the ball and it sounds like they are enjoying them. Overall it is a good value.

The location is terrible - next to transformers and power towers. They get people from one activity to the next and there was something every day and all day long. They made people feel inclusive and able to participate. Only suggestions I could make is: move from lobby area. No one wants to see their futures or congest the entryway. Also - more seating is needed in the movie theatre. North Shore Place had socials. Sometimes it was ice cream and sometimes popcorn and sometimes wine and cheese. Again, an opportunity to socialize. Another comment about NSP: Because most people are "homebound" they need to move their activities to larger spaces and increase seating capacity. We experienced overcrowding and lack of seating numerous times. What is a senior supposed to do? Stand? Go back to their rooms? In addition, their decor, even though recently revamped is outdated, and dark. Lighting in the facility is terrible.

Overall, the Wellington at Hershey's Mill community has been a good match for our overall needs.

For the most part, it is a lovely place. My mother thinks the staff members are very nice and friendly. There is usually something going on there, for my mom to do. It's expensive.... but it is beautiful and everyone is nice there. The food (especially food service) is not the best. It takes a ling time in the dining room to het served- like an hour most days. Yes, we would recommend this community to other families! It is really a great place. There will always be little things that are not quite right with any place, but overall, it is very good.

It's a great place but the food sometimes isn't the best!

The staff are very friendly and helpful. They could be more proactive in sharing information about medical/physical therapy visits. I get the info, but only when I go ask for it. They need more activities and maybe a little bit more variety.