Senior Lifestyle - Main

We left after a few months due to service. They need to improve on their staffing and communication.

The staff is super friendly but getting things done is next to impossible. They have even come into my loved ones apartment multiple times at 6am to give meds (it was the wrong apartment apparently). They were charging $[removed]/month EACH for medication assistance that we never signed up for. The food is awful (inedible according to both of them) and we just found out that my dad has lost a significant amount of weight. At times, they didn't bring them dinner at all even though they had ordered it. (They pay $[removed]/mo for their dinners to be brought to them.) We are now having to look into an alternate meal delivery service. I realize every place will have some issues however, they've been there since [date removed] and it's still happening (the med assistance happened again yesterday morning.) It's frustrating. My husband has become their handyman since they can't get anyone to fix leaks and such. That said, the staff is very friendly. The apartment itself is spacious, homey and bright with an outdoor balcony and a nice view. And the van driver ([name removed], I think) is wonderful and takes great care of my dad when he takes him to work and back twice a week.

The staff members are very friendly but there is just not enough of them. The reason for the 4 rating for quality of care is because again there is just not enough staff. They reuse a lot of food and the meals aren't always what the menu describes and the food is often over done.

[name removed] is the vice president of sales for Addington place. He was incredibly helpful far beyond what is required. They need to improve on residents access to the internet and long distance phone calls.

The staff members are very sweet and helpful, however they could learn how to accommodate special dietary needs of patients---specifically puréed. Based on the experience we have had so far, we would recommend the Walden Place community to other families

The facility is clean and accessible. It is smaller and has a home like feel. Some of the staff is great, others not that good. The administration team left. Not sure if by choice or if asked to leave. Communication with family is subpar. My family member's refrigerator is not functioning properly. We told them repeatedly since a month ago. Still no repair. Internet WiFi is poor. Housekeeping is fair. Food is not good.

I toured with Lincolnwood place and honestly it seemed depressing and in need of some updating. It was styled in a dark way (dark wood, dark furniture). The people were very nice.

I am currently a resident at Seasons Courtyard. The receptionists have been great. The sales person who talked me into purchasing made promises that did not happen, which was disappointing. The food is pretty good quality. I've been pleased, but a lot of the other residents think that the food is awful. Overall, I would recommend Seasons Courtyard as an option to others. It could be a great fit for some.

It was a good place for an interim stay. We are not staying however; and relocating to a more affordable location. We were not presented with a handwritten final cost in advance. We were given flat daily rate, but her assessment drew much higher cost on top, and then the community fee, all of which we didn't know final tally until she was already in place. We had nowhere to go then. Mom was fresh out of surgery requiring no pressure on her broken limb for eight weeks straight. We were looking for interim recovery location, but even so the cost is extreme even for interim short term. As a result, and after 12 weeks post breakage of her limb, we were accepted at another location with much lesser assessment points; overall cost is almost half. I would say if you have a rather substantial money flow, then put your loved one at Woodbourne Place. Woodbourne personnel were kind and understanding. However, personnel may be leaving as we found out the parent company has been bought out.

We toured with Park Creek Place and it was just okay. We found that facility inside looked very dated and the staff that we interacted with were just so-so. It was not the right fit for us.

Lincolnwood Place was not as well lit, and more worn, but was very competitively priced. It had comparable accommodations to the other communities we visited. But, the more urban, near-north Cook County location was less appealing than the Lake County community my Mother-in-law finally moved into, a short time later.

Assisted care and 24 hour nursing care was not provided to the level as was promised to us. I wasn't impressed with the aids very much. It seemed like most of the aids just did not want to work. There was a few nurses there that I thought truly cared for their patients. I definitely wouldn't recommend them to anyone at this point. They have some work to do to create better care and communication with family.

We picked this community, because of the proximity to my own home & a family friend was a current resident. The facility is very clean and the staff is friendly. However, I find the communication between staff to be poor, response time to resident medical needs are slow -- where protocols aren't even in place to address emergencies, and the food is mediocre with meals (breakfast, lunch, and dinner) scheduled too close together.

We toured with Woodbourne Place. We did really like the staff that we met with. The main reason we did not choose this facility was because it felt small and cramped inside.

I wouldn't recommend the community to others for their loved ones. My loved one wasn't happy here. The food was awful here during the time my loved one was here. This is important, as this is something residents look forward. Most of the time they were serving hot dogs. The big meal is served at lunch time, and dinner is a lighter meal. The community said there were choices, but it didn't appear to be any. The staff communication with the family was okay.

I toured The Club at Briarcliff Manor and it was pretty good. It's an older facility and not as clean as some of the other facilities that I toured. They didn't seem as friendly compared to some others that I toured, either. But again, this is based off of just a tour.

I would recommend this facility to family and friends.

We had a ton of issues with the administration out of the gate. Promises not kept, very poor communication, rudeness and lack of empathy, finally my mom got to move in about 2 weeks later than expected with no refund for the delay. I was also overcharged the first month and has to wait until the next month for a resolution. Food is low quality. I don't feel like the building is secure or that anyone is really checking on her well being. Seems like they are struggling with staffing. Generally it feels like we are paying for an extremely expensive apartment not an independent living facility. It's unfortunate because it's hard on all of us for her to move again. We are currently in the process of deciding her next steps but she won't be staying at courtyard fountains long term. Improvements that could be made are with the staffing, maybe security(more checkups), care And communication. Generally pretty much everything except the apartment itself is really nice and the maintenance guys are very kind and helpful. I would 100% not recommend anyone I know to live there. Definitely and meals. I've heard from others that they are low quality, small portions etc. I personally feel that is a big chunk of what we pay extra for so it's important. My mom only gets [fee removed] monthly in food stamps and her entire income + additional money that my brother and I pay go toward courtyard fountains rent + costs.

I toured Prairie Green at Fay's Point and it was okay. It didn't appear to be as clean as some of the other facilities that I toured. They also didn't offer the same amenities here as they do at some others. The staff was nice enough.